Synthetix 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Synthetix

4.0

(2)

Pricing

Starting at £1,000.00 per year

About Synthetix

faqtAgent by Synthetix is a cloud-based multichannel self-service customer service solution for call center agents. Suitable for organizations of all sizes, its self-service feature enables customers to quickly and accurately answer questions themselves.

faqtAgent’s FAQ search works by using natural language processing (NLP) for quality matches to customer queries. Its learning algorithms automatically reorganize its structure of knowledge base after each customer interaction to present relevant results.

The solution can be integrated with the vendor's live chat customer service solution, which enables escalation to live Web chat with call center agents without major interface change. The online editing feature enables security measures, such as editorial permissions, approval processes and granular logging.

faqtAgent also has a built-in management analytics to access reports on the usage of an organization’s FAQ knowledge base by date ranges and automatic summary email on daily, weekly and monthly basis.

Synthetix Screenshots

Synthetix Pricing and Plans

Starting price: £1,000.00 per year

Free Trial

Free Version

Basic

£1,000.00

per year

No plan information available

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Synthetix Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Synthetix
AI/Machine Learning
Alerts/Escalation
Catalog Management
Chatbot
Collaboration Tools
Content Management
Contextual Guidance
Customer Database
Customizable Branding
Decision Support
Discussions/Forums
For Developers
Full Text Search
Intent Recognition
Knowledge Base Management
Knowledge Management
Live Chat
Multi-Language
Natural Language Processing
Offline Form
Pre-Configured Bot
Proactive Chat
Queue Management
Real-time Consumer-facing Chat
Reporting/Analytics
Self Service Portal
Sentiment Analysis
Speech Synthesis
Surveys & Feedback

Synthetix User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Have you used Synthetix and would like to share your experience with others?

Bimal A.

Verified reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Willing to go the extra mile!

I have been working with Synthetix for nearly 2 years. In that time they have been very accomodating in allowing us to customise our MI requirements and have strived to match our expectations when relying on customer data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The amount of granular data that is available to the user

Cons:

Load times over broad date ranges can be long.

Paula Y.

Verified reviewer

Insurance

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Synthetix Live Chat

Working with Synthetix means we have customer support available on all channels allowing customers to complete their journey on their preferred communication channel. We now have more opportunities to tap into customer insights using Synthetix technology. I am confident Synthetix will continue to deliver tools and techniques to stay one step ahead in a constantly evolving business environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support from the Synthetix team is always on point, the technology is great and Synthetix go a step further providing a human touch to their customer support. The platform is regularly updated with new innovative features that help us deliver a first class live chat customer experience. The UI is feature rich and easy to use, downloadable dashboards provide insight into customer trends. The Live key press feature helps users anticipate the query speeding up response times. A unique section of the platform invites feature requests from customers including a voting system to rate the most useful requests. This is a brilliant way to listen to your customers building future designs to meet their needs.

Cons:

From an administration perspective the trigger management system uses a different platform and to have all functionality on one platform would increase ease of use.

Showing 1 - 2 of 2 Reviews