1 million+ businesses helped. Get advice
  • Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Get Free Advice
Home

/

Contact Center Software

/

VQ Online

Overview
Reviews

VQ Online 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if VQ Online is right for your organization?

Our Contact Center Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

VQ Online
VQ Online
4.7
(18)

Pricing

Pricing available upon request

About VQ Online

VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evaluate and enhance customer interactions. This web-based platform is tailored for contact centers, offering a suite of features that redefine QA practices across various communication channels – voice, email, chat, and back-office functions.

Central to VQ Online's innovation are its customizable scorecards, adaptable to different programs and channels. These scorecards not only capture agent behavior but also delve into root cause analysis, enabling a comprehensive evaluation of interactions. This dual-layer approach empowers businesses to understand both the surface-level performance and the underlying issues affecting customer interactions.

A standout function of VQ Online is its robust search feature, simplifying the identification of interactions based on specific criteria. This functionality streamlines coaching and reporting efforts, allowing businesses to swiftly extract insights from interactions, whether for commendation or improvement.

Its one-click data export capability amplifies the platform's seamless usability, enabling users to conveniently work with...

data offline. This flexibility caters to diverse operational needs, ensuring information is accessible and adaptable. Real-time reporting lies at the heart of VQ Online's efficacy. It equips managers and coaches with graphical and data-driven reports that provide actionable insights into agent behaviors. This instantaneous overview aids in identifying trends and addressing potential issues promptly. VQ Online introduces a dual perspective with its secondary CSAT/NPS evaluation component. By juxtaposing agent behavior with customer perception, businesses can align their strategies with actual customer sentiment, bridging the gap between intention and perception. A robust QA management function assigns, tracks, and reports the quality assurance function, ensuring agents receive timely feedback and eliminating the tedious tracking associated with QA management. In summary, VQ Online transcends traditional QA approaches by offering a comprehensive, web-based solution for evaluating and enhancing customer interactions. With customizable scorecards, efficient search functionalities, real-time reporting, and a balanced assessment framework, it empowers businesses to optimize their customer service offerings systematically. VQ Online is an invaluable asset for modern businesses aiming to excel in customer experience.

VQ Online Screenshots

0
0
1
2
3
4

VQ Online Pricing and Plans

Free Trial
Free Version

Starter

Pricing available upon request

Plan includes:

  • Up to 50 QA users
  • Unlimited number of agents & evaluations
  • 1 Program with 4 Channels (each with different scorecards)
  • Unlimited historical data

Advanced

Pricing available upon request

Plan includes:

  • Everything included in Starter Plan plus
  • Up to 100 QA users
  • 10 additional Programs with 4 Channels each

Ultra

Pricing available upon request

Plan includes:

  • Unlimited number of QA users
  • Unlimited number of Programs with 4 Channels each
  • QA quota management tool
Advisor Get Price CTA Image

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

VQ Online Features

  • Popular features found in Contact Center
    Agent Interface
    Chatbot
    Computer Telephony Integration
    Queue Management
  • More features of VQ Online
    Activity Dashboard
    Activity Planning
    Activity Tracking
    Ad hoc Reporting
    Alerts/Notifications
    API
    Benchmarking
    Call Center Management
    Call Monitoring
    Call Reporting
    Call Tracking
    Chat/Messaging
    Communication Management
    Customer Experience Management
    Dashboard
    Data Extraction
    Data Import/Export
    Data Management
    Data Visualization
    Email Management
    Employee Coaching Tools
    Engagement Tracking
    Goal Setting/Tracking
    Key Performance Indicators
    KPI Monitoring
    Leaderboards
    Monitoring
    Multi-Channel Communication
    Multi-Location
    Multiple Scoring Models
    Performance Management
    Performance Metrics
    Progress Tracking
    Quality Management
    Real-Time Analytics
    Real-Time Data
    Real-Time Monitoring
    Real-Time Reporting
    Real-Time Updates
    Reminders
    Reporting/Analytics
    Reporting & Statistics
    Scorecards
    Secure Data Storage
    Third-Party Integrations
    Trend Analysis
    Trend/Problem Indicators
    Visual Analytics

VQ Online User Reviews

Overall Rating

4.7

Ratings Breakdown

5

67%

4

33%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.6

Functionality

4.3

JE

Johan E.

Verified reviewer

Professional Training & Coaching

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed July 2024

Verequest is simple

5

We use VQ to evaluate our agent's calls. It's very easy to use and very easy to learn. We love how simple it is.

Ratings Breakdown

4
Ease of use
4
Functionality
icon
Pros:
I like how simple it is to evaluate our calls.
Cons:
it looks a little bit old-styled. I would love to see some more colors in it.

Reasons for switching to VQ Online

Company desition, Don't know why they changed

Read More

CB

Cory B.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Quota Management

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
VereQuest provided us with the Quota Management functionality that our business needed to help facilitate efficient and meaningful QA coaching for our contact center colleagues. I, without question, would recommend VereQuest for your company's quality assurance/management needs. Additionally, as a long-time customer of VereQuest we would have a difficult time counting the instances where we experienced any type of technical issue or downtime. This is a testament to their commitment to offering a superior product with an exceptional track record of uptime.
Cons:
API functionality within the product would be beneficial.

Read More

DD

Denisse D.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Verequest Tool usage

4

Its good overall. We just need to work in some things to improve it

Ratings Breakdown

5
Ease of use
3
Customer support
2
Functionality
icon
Pros:
What I do like the most it's the features we can set to better evaluate our task with the calls. It's easy to use.
Cons:
Probably there is a way we can improve in how to set up categories and add users to this tool. It has so many features we can use but need to be set up one by one same as we need to add an agent

Read More

YP

Yefferson P.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

Excelent program

5

VQ Online stands out as a top-tier solution for call monitoring and quality assurance. Its user-friendly interface, real-time monitoring capabilities, customizable reporting, advanced analytics, and seamless scalability make it a valuable asset for any organization looking to optimize its call center operations. With VQ Online, you'll gain the insights and tools needed to elevate customer service standards and drive business success.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
If you're seeking a comprehensive solution to monitor and analyze your call center operations, look no further than VQ Online. As a call monitoring program, VQ Online offers a suite of features designed to streamline the process of assessing agent performance, enhancing customer satisfaction, and optimizing overall efficiency.
Cons:
I love every aspect of the program

Read More

fd

fabian d.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Best Platform to use

5

it has been a good experience since I started using VQ and I will never change this program.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
easy to use, friendly and load very fast.
Cons:
I think it should have more layout or give us the option to custom the profile.

Read More

KN

Karla N.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Verequest Review

5

Ratings Breakdown

5
Ease of use
3
Value for money
5
Customer support
5
Functionality
icon
Pros:
I like the way we can organize the evaluations of different agents in a very simple way.
Cons:
How it logs you out for a couple of minutes every once in a while.

Read More

NC

Nicolas C.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed June 2024

Overall a Positive Experience

4

Ratings Breakdown

4
Ease of use
4
Functionality
icon
Pros:
The program allows to fine tune your operations. In my organization we use it for QA/QC. I enjoy that we're able to personalize the forms used for evaluating the specialists, which come into play to ensure proper development
Cons:
The User Interface seems a little dated by today's standards; it could be freshened up a little to make it look more contemporaneous or eye-catching.

Read More

NC

Nick C.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

VQ is good and getting better

5

Ratings Breakdown

5
Ease of use
3
Functionality
icon
Pros:
Easy to download data to feed other reports
Cons:
should allow you to download a custom report with graphs and a quick AI analysis of the findings.

Read More

SR

Sandra R.

Verified reviewer

Outsourcing/ Offshoring

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed June 2024

VQ REVIEW 2024

5

It's been great overall. I highly recomment this tool for performance tracking.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
It's easy to use. It's perfect to track performance and make evaluations.
Cons:
It could be detailed. For example: Allow us to also upload recordings or imaged.

Read More

AE

Anthony E.

Verified reviewer

Consumer Services

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed June 2024

CCD tracking

5

Easy to add information. And get tracks of thing you need to help the company.

Ratings Breakdown

4
Ease of use
2
Value for money
5
Customer support
4
Functionality
icon
Pros:
You can get better results and administration
Cons:
Right know is a little slow something it hard to login.

Read More

Showing 1 - 10 of 18 Reviews
See All Reviews

Popular VQ Online Alternatives

Main Product
VQ Online

VQ Online

4.7
(18)

Ratings Breakdown

  • 4.61Ease of use
  • 4.36Value for money
  • 4.62Customer support
  • 4.28Functionality

Pricing

Available upon request

Get Price
Alternative Product
Sobot

Sobot

4.9
(87)

Ratings Breakdown

  • 4.98Ease of use
  • 4.91Value for money
  • 4.94Customer support
  • 4.92Functionality

Pricing

Available upon request

Get Price
Alternative Product
Ringover

Ringover

4.7
(823)

Ratings Breakdown

  • 4.78Ease of use
  • 4.49Value for money
  • 4.61Customer support
  • 4.64Functionality

Pricing

Starting at $29.00 per month

Get Price
Alternative Product
LiveAgent

LiveAgent

4.7
(1746)

Ratings Breakdown

  • 4.57Ease of use
  • 4.65Value for money
  • 4.70Customer support
  • 4.57Functionality

Pricing

Starting at $15.00 per month

Get Price
Alternative Product
Amazon Connect

Amazon Connect

4.5
(89)

Ratings Breakdown

  • 4.51Ease of use
  • 4.33Value for money
  • 4.45Customer support
  • 4.39Functionality

Pricing

Available upon request

Get Price
Alternative Product
HoduCC

HoduCC

4.6
(90)

Ratings Breakdown

  • 4.59Ease of use
  • 4.55Value for money
  • 4.53Customer support
  • 4.51Functionality

Pricing

Starting at $10.00 per month

Get Price

Other Top Recommended Contact Center Software

Five9
Five9

4.2 (481)

Recently recommended 3 times

CallTools
CallTools

4.8 (153)

Recently recommended 3 times

Readymode
Readymode

4.5 (60)

Recently recommended 3 times

DialedIn CCaaS
DialedIn CCaaS

4.8 (291)

Recently recommended 2 times

Advisor Get Price CTA Image

Stuck Between Options?

Our experts can help you compare VQ Online with other top options, so you can find the best fit for your needs.

See what companies are saying about Software Advice