Wolken ServiceDesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Wolken ServiceDesk

4.0

(1)

Pricing

Pricing available upon request

About Wolken ServiceDesk

Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows customers, employees and vendors to raise service requests and automatically route the generated tickets to appropriate agents.

Wolken Service Desk's configuration management database (CMDB) enables businesses to maintain an audit trail by classifying/tracking changes across configuration item attributes. The service knowledge management system lets users create and update a knowledge repository for customers or internal use, ensuring instant query resolution and collaboration across all verticals. Additionally, administrators can classify and group tickets based on impacts, urgencies and priorities, facilitating workflow efficiency.

Wolken Service Desk facilitates integration with several third-party solutions such as Incorta, Workday, Liferay and more. Pricing is available on request and support is extended via phone and email.

Wolken ServiceDesk Screenshots

Wolken ServiceDesk Pricing and Plans

Starting price: $30.00

Free Trial

Free Version

Basic

$30.00

No plan information available

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Wolken ServiceDesk Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Wolken ServiceDesk
Asset Tracking
Audit Trail
Change Management
Incident Management
Knowledge Management
Problem Management
Project Management
Self Service Portal

Wolken ServiceDesk User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

Have you used Wolken ServiceDesk and would like to share your experience with others?

Verified

Reviewer

Banking

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Wolken ServiceDesk issues tracking on a single click.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wolken gives you complete control over internal structures and workflows, allowing you to manage and deal with all events, service requests, change requests and more efficiently throughout the organization. Helps Simply put, Vilkin Enterprise Service Desk allows you to take care of all internal issues and concerns from a single platform.

Cons:

The biggest problem with the Wolken service desk is an interface that manages helpdesk tickets through an IT engineer, but also for customers. It's ugly, hard to use, not intuitive. Anyone who needs to use this tool will need training. This is a big disadvantage these days when software companies are trying to provide outstanding user experience and usability in UI when selling software.

Showing 1 - 1 of 1 Reviews