Y Meadows 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Y Meadows

5.0

(20)

Pricing

Pricing available upon request

About Y Meadows

Y Meadows AI Customer Service Automation Solution helps companies serve their customers, employees, and partners faster and more efficiently than ever before. Powered natural language processing, robotic process automation, and machine learning, Y Meadows’ software can understand the intent of written customer messages and fully resolve them through custom workflows.

For example, Y Meadows AI solution can automatically route messages to the correct inbox, enrich messages with needed information to reduce agent handling time, and even fully resolve messages from end to end with zero human intervention. Not to mention, Y Meadows AI solution is equipped with document processing functionalities, sentiment analysis, and much more.

Companies like DocuSign, OpenTable, Nestle, and many other small to medium sized businesses use Y Meadows automation solution to accelerate ticket resolution times, reduce customer service costs, increase scalability, improve customer satisfaction, and significantly improve the productivity of their support team to provide superior customer experiences. Typically, high growth companies with a large volume of support requests are a great fit.

Some of the b...

Y Meadows Screenshots

Y Meadows Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Y Meadows Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Y Meadows
Access Controls/Permissions
Activity Dashboard
AI/Machine Learning
API
Autoresponders
Chat/Messaging
Code-free Development
Communication Management
Configurable Workflow
Customer Experience Management
Customer Service Analytics
Customizable Branding
Data Capture and Transfer
Data Connectors
Data Extraction
Data Import/Export
Data Storage Management
Deep Learning
Document Management
Drag & Drop
Email Management
Engagement Tracking
For eCommerce
Inbox Management
Intent Recognition
Machine Learning
ML Algorithm Library
Mobile App
Model Training
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Data Sources
Natural Language Processing
Predictive Modeling
Process/Workflow Automation
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Role-Based Permissions
Search/Filter
Sentiment Analysis
Support Ticket Management
Tagging
Third-Party Integrations
Visual Analytics
Workflow Management

Y Meadows Integrations

Salesforce Platform

Zendesk Suite

Slack

HubSpot CRM

Microsoft Excel

Gmail

See all 18 integrations

Y Meadows User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

5.0

Functionality

4.8

Mariasol S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed January 2024

Excellent help to our teams day to day

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very useful to my teams day to day transaction. The Y Meadows team was very easy to deal with and are very willing to accommodate our requests. They also made sure adjustments were done if something is not working and can pivot easily when something is blocked.

Cons:

Our own system needed to be tweaked and manually reviewed for Y Meadows to work. It wasn't a problem on Y Meadows though.

Vendor Response

Hi Mariasol - Thank you for sharing your experience with us! We greatly appreciate your feedback.

Replied January 2024

Tyler S.

Verified reviewer

Real Estate

201-500 employees

Used daily for less than 12 months

Reviewed January 2023

Automation to reduce cost in CS

Their team is eager to learn about our business challenges and develop tailored solutions to help us achieve our goals. I love working with this team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Y Meadows allows me to reduce cost in CS by reducing my headcount needs, this also frees up my existing headcount to prioritize and focus on the most important and complex customer queries.

Cons:

The self-serve portal is in development and can be more user friendly for non-technical users.

Reasons for choosing Y Meadows

Their team worked hard to show the value (ROI) they would help us achieve and reduced the initial cost to implement.

Vendor Response

Hi Tyler, we are so happy to hear that you've had a great experience with us. It's our pleasure to serve customers like you!

Replied January 2023

Ben I.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 12 months

Reviewed February 2023

YMeadows

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With just a few examples of conversations from our users to our support team, YMeadows was able to train a highly accurate model that helped us to automatically categorize inbound emails which led to more accurate data and the ability to automatically route conversations to our specialized teams. Also, the team was there every step of the way to provide support and guidance through the process of implementing and using YMeadows!

Cons:

There wasn't much to dislike about YMeadows.

Vendor Response

Thank you Ben! It's awesome to hear that you've had a great experience with Y Meadows. We are so grateful you took the time to share your feedback with us.

Replied February 2023

Natasha P.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Reviewed March 2025

Excellent AI Tool with Exceptional Support

Working with Y Meadows has been a great experience from start to finish. The AI capabilities delivered real value, and the implementation process was seamless. The customer support team—especially [sensitive content hidden]—was exceptional, making the entire journey feel well-supported and collaborative.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is intuitive, efficient, and easy to integrate. What stood out the most was the incredible support—especially from [sensitive content hidden], who was not only knowledgeable but went above and beyond to ensure a smooth AI implementation. His responsiveness and guidance made a huge difference.

Cons:

Honestly, very little to complain about.

Vendor Response

Thank you so much for your kind words, Natasha. We truly appreciate you taking the time to share your experience with us—it means a lot!

Replied March 2025

Gordon R.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 12 months

Reviewed October 2024

A Good Product Managed by a Great Team is an Incredible Product

The Y Meadows team tackled everything we threw at them and made it look easy. Great communication on their part helped them understand our needs every time. When progress slowed or results were suboptimal, it was almost always because they were waiting on us to get around to providing necessary information in order for them to proceed. They seem to have the perfect combination of a functional AI tool, wielded by an expert team, to produce outstanding results with minimal setup time or excess need for troubleshooting.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love how set-it-and-forget-it it is becoming now that everything is in place. It's freeing up good amounts of time for many of us daily by handling tedious sorting, categorizing, and specialty based assignments on incoming tickets.

Cons:

I almost got a sense of wasted potential. As the Y Meadows team grew to understand our environment and meet our requests, I think it might have been a good time for them to pitch/sell us some more ideas which we hadn't even considered Y Meadows might be able to help with.

Vendor Response

Thank you so much for your kind words, Gordon! We truly appreciate you taking the time to share your experience with us. Hearing that our efforts are making a positive impact means the world to our team. We're committed to continuing to deliver the best possible service and support.

Replied October 2024

Michael R.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Reviewed January 2025

A great company to partner with to increase your AI Usage

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The people at YMeadows work closely with our business so that it feels like a partnership rather than just a customer using their product. The application has been super easy to use as well, and they are always quick to assist if a problem arises.

Cons:

They're current offering for a trained model has its limits, and it would be nice to see it expanded. Likewise I think their RAG Model setup is great, but needs a more user friendly setup management set of tools.

Flora R.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Reviewed November 2024

Satisfied Customer

The entire team that we've worked with has a great attitude and wants to help. They're very accommodating to all of our requests and have worked closely with us to ensure we are satisfied and that the system is providing value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's customizable and flexible and their consultative approach is great.

Cons:

Tracking our usage is a challenge. They do have a platform but it's mostly used by the Y Meadows team to facilitate our automations. And understanding our usage isn't in the system. Pricing is usage based so anticipating costs as we grow isn't easy. The Y Meadows team is helpful though and when we asked to audit our usage in the beginning of our partnership they were cooperative.

haicheng m.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 12 months

Reviewed October 2024

Can't go wrong with YMeadows

Tom, the person I was working with was very knowledgeable and helpful. The dashboard helped during troubleshooting and we ended up freeing up a lot of time from the staff because we replaced repetitive tasks with automation and AI

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

quick service, they really took the time to understand our issues and formulate a solution that works within our boundaries and limitations and it ended up saving us hundreds, if not thousands of hours

Cons:

the YM dashboard is not the most intuitive thing in the world but thankfully, we only used it sparingly for troubleshooting since the product worked 99% of the time

Vendor Response

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable and encourages us to keep pushing for excellence. Thanks again :)

Replied October 2024

Kristen B.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 12 months

Reviewed September 2024

Thankful CS Manager

Overall, everyone I've interacted with has been positive, helpful and knowledgeable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The demonstration was easy to follow; communication was always timely

Cons:

It took awhile to understand how the product worked.

Vendor Response

Thanks for taking the time to leave a review, Kristen! Feedback like yours is valued by our team. It helps us to improve and provide the best possible service to customers like you. Thanks again!

Replied October 2024

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for less than 2 years

Reviewed December 2022

Effective and easy to use

We've had a very positive experience with Y Meadows. Their team has been very attentive to our needs, they help us think creatively about potential solutions, and are proactive about identifying potential issues that could be resolved with automation. The partnership has become an essential component of our customer experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is user-friendly regardless of the user's experience with automation processes. The intuitive interface makes it easy to understand automation pathways and quickly identify and resolve any issues that may surface. The ability to add Reviews has become essential in our testing process. This feature allows us to do more testing in production without any risk.

Cons:

Would love to get alerts from the software when an error is encountered during a journey.

Vendor Response

Thanks so much for sharing your experience with us! We're so happy to hear you've had a positive experience with Y Meadows. Our team works very hard to keep our customers happy!

Replied December 2022

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