Hona 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Hona

4.1

(9)

Pricing

Pricing available upon request

About Hona

Hona: Revolutionizing Client Communication for Law Firms

Stop Drowning in Unnecessary Phone Calls. Focus on What Matters: Building Client Relationships.

Hona is the #1 client communication platform designed to streamline and automate communication for law firms. By reducing redundant interactions, Hona allows attorneys to focus on growing their practice through building stronger client relationships. The platform ensures clients are kept informed through automated updates and real-time case tracking, allowing them to follow their case like they would track a package, reducing the volume of calls and emails to your firm.

The Problem: Time-Wasting Communication

Studies show 37% of an attorney’s day is spent on communication, and 48% of these interactions are unnecessary. This leads to constant interruptions, costing you focus and productivity. On average, it takes 23 minutes to regain focus after each interruption, meaning you lose hours each week. Poor communication is also a key factor in client dissatisfaction, with 44% of negative Google reviews and bar complaints tied to this issue.

The Solution: Hona

Hona automates routine updates and touchpoints, freeing up your time and...

Hona Screenshots

Hona Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Hona Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Hona
2-Way Messaging
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Autoresponders
Calendar Management
Case Notes
Client Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Conditional Logic
Content Library
Content Management
CRM
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Templates
Data Import/Export
Data Security
Document Management
Drag & Drop
Electronic Signature
Feedback Management
File Sharing
Forms Management
Interactive Content
Mobile Survey
Multi-Channel Distribution
Multi-Language
NPS of Customers
NPS Survey Structure
On-Demand Communications
Personalization
Question Branching
Question Library
Ratings/Reviews
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Search/Filter
Secure Data Storage
Self Service Portal
Single Sign On
SMS Messaging
SSL Security
Survey/Poll Management
Surveys & Feedback
Template Management
Third-Party Integrations
Video Support
Website Integration
Workflow Management

Hona Integrations

Filevine

Zapier

8am CasePeer

8am MyCase

Lawcus

Litify

See all 19 integrations

Hona User Reviews

Overall Rating

4.1

Ratings Breakdown

78%

22%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

4.0

Functionality

4.0

Have you used Hona and would like to share your experience with others?

Ali D.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2023

Hona Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Hona is very user friendly. Additionally, it has many great features to help with the attorney - client relationship

Cons:

Hona is time-consuming to set up, but once you have it all done, it is great!

Belinda K.

Verified reviewer

Law Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Come for the software, stay for the amazing service!

We have been Hona customers for several years and we've only been happier with the service over time! We have added features and signed up for additional offerings because we have a lot of trust in the team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the best parts of Hona is the incredible team behind the software. The software doesn't have downtime, is really user friendly, and the team is always on top of any questions or help we might need.

Cons:

When we initially signed on with Hona, they didn't have all of the features we needed. However, several of the features we wanted were already in development.

Reasons for choosing Hona

Though Case Status had more features when we first signed on (this is no longer the case) we felt like at Hona they were willing to partner with us, not just have us as another customer.

Sarah Z.

Verified reviewer

Legal Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

10 Stars for Hona's customer service

I think Hona is one trustworthy, reliable, and truly embodies customer service, which with legal software; is unheard of.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and extremely sophisticated. Hona makes it simple to stay organized and communicate with our clients, in their own language. The drip notifications are a case saver!

Cons:

I wish they had a better live chat option. We love the chatbot but could really benefit from an AI live chat option that synchronizes with our client messaging platform.

John G.

Verified reviewer

Law Practice

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed August 2025

Great Idea, Horrible Software. Horrible Experience.

The company does not seem to care about its customers and making its software work well. I have spoken to several people at the company in an attempt to get the software to do the things that were promised to me, but no one can do so.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the concept! Great idea, I'm sold on their ideas. The reality of this software is disappointing, and that's an understatement. I think what they're trying to do is great, but they just haven't delivered!

Cons:

The software does not work as advertised; their salespeople sold me something that does not align with what was promised, making the software unusable. As of the writing of this review, this software does not work well with Clio, as I was told it would. I was promised the software would do very specific things regarding my client communications and I filmed a dozen videos to have my Domino's Pizza Tracker up and running for my clients. Unfortunately, it just doesn't work as promised! I'm very disappointed, to say the least.

Reasons for choosing Hona

I was at the Clio conference when I spoke with Hona sales and at that Clio conference I was sold on this concept, and I still love the concept!

Verified

Reviewer

Legal Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Hona is such a great product!

The customer support is really great. Whenever I need something, the Hona team is very fast to respond and assist with any concerns. This is such a great product and I think the value is worth it for what you pay.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set-up is easy and the customization is unlimited. It has really helped improve overall customer communication and satisfaction. As a firm that has 70+ cases and clients, Hona makes updates and transparency super easy with its automations and videos. Functionality-wise, Hona is super user friendly and it integrates with a lot of software, which makes things even more convenient.

Cons:

We tend to have multiple clients on one case, but Hona can only update one client per case. This is probably the only thing I wish Hona could do.

Bridgett S.

Verified reviewer

Legal Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

A must for communicating with clients

Great experience. [sensitive content hidden] has been a valuable asset to our implementation and troubleshooting of Hona

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can text them on demand with questions or details about their case.

Cons:

Not being able to attach a photo to a mass text

Reasons for choosing Hona

The ease of use and cost was significantly less

Olivia B.

Verified reviewer

Law Practice

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed February 2025

Hona- for mass texting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it can be customizable based on our firms needs. We just needed to send out mass texts to our clients in Filevine and it was great.

Cons:

When you send mass texts, it is hard to determine which texts sent successfully.

Kathleen S.

Verified reviewer

Legal Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed April 2024

Customer Service Rep Pushed $5k contract and then ghosted my business

It sucked and I had to contact the owner of the company because their little pushy tech bro salespeople lied to me

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They did give me a PARTIAL refund, only after I contacted the direct owners of the company, they were in the process of selling the company

Cons:

They took my money and provided nothing.

Reasons for choosing Hona

Because I was an idiot and believed what they said.

Andrea L.

Verified reviewer

Law Practice

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed December 2023

Makes the client journey smooth!

We've recently implemented Hona for our law firm and look forward to the ways it will improve our client's journey as well as our team's. We're excited to see the results of this great tool and how much time it will free up for more improvements for our client experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Hona automation tool provides our client journey with transparency, and frees up our team to provide better quality service.

Cons:

Will supplement this at a later date - we're new to Hona.

Vendor Response

We're glad you're enjoying the experience so far, Andrea. We'll keep up the great work so your follow-up review is just as good!

Replied December 2023