RueBaRue 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RueBaRue

5.0

(29)

Pricing

Starting at $5.00 per month

About RueBaRue

RueBaRue is a leading provider of innovative guest communication software for vacation rental home managers. Our software works in tandem with leading vacation rental software, enhancing the guest experience your company provides after your guests book a home.

Our product helps you create digital guestbooks customized for each property, local area guides to the best restaurants, attractions and activities, guest surveys, Google business reviews and revenue-driving extended guest stays. With SMS/text automation, you can send guestbooks, surveys, welcome letters and much more automatically on a date and time you choose. Guest text messaging facilitates instant communication between guests and your team, leading to speedy problem solving and stellar guest reviews.

RueBaRue software helps you save time, streamline operations, increase you revenue and please your guests. Guest text messaging, a popular time saving feature, can cut guest calls and emails by 50 percent. Alerts lets you text guests instantly in the event of a hurricane, road construction or a power outage. By integrating with popular vacation rental software, RueBaRue lets you create individualized guestbooks and curat...

RueBaRue Screenshots

RueBaRue Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Basic

$5.00

per month

No plan information available

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RueBaRue Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of RueBaRue
For Vacation Rentals
Guest Communications
Guest Experience Management
Reservations Management

RueBaRue Integrations

LiveRez

OwnerRez

Barefoot

Escapia

RueBaRue User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

5.0

Customer support

5.0

Functionality

4.9

Justin F.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed October 2018

Excellent Amenity to Website

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was one of the first users of RueBaRue and continue to use it now 2 years later. There are many features of the site that allow me to give my renter guests a better experience when they come stay with me. I love that the website owner is receptive to feedback and always willing to make suggested improvements.

Cons:

I haven't found anything I don't like about it yet.

David M.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2024

Ease of communications with RueBaRue

It has been a great experience Very responsive company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Great communications tool for guests.

Cons:

Nothing. We have no complaints. Maybe how little text you can use.

Lissa K.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 6 months

Reviewed May 2022

Better Business, Happy Guests, and Just Plain Fun

Whether the vacation rental company is large or small, having everything in one place for the guest is beyond convenient! Our guests LOVE RueBaRue. The Property Guide and Destination Guide are so beautifully presented and easily customized for our company - takes away the tedious upkeep of an in-home manual. I like the ability to actually show hospitality to our guests by communicating w/ them so easily through RueBaRue. Not only do we provide a clean, luxurious home for our guests, but the ability to let them know that we are available should something be amiss or make a recommendation for the area is icing on the cake. People look forward to their vacation time, and RueBaRue adds to that excitement by having every little detail thought out and provided for our guests. From the Property Guide and Destination Guide to the ability to communicate w/ our guests and send out automated informative texts is critical for exceptional customer service. Guests love RueBaRue and I think it helps us stand out as the luxury boutique company that we are. Thank you RueBaRue ~ you've made us a better company!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RueBaRue has enhanced our ability to provide an exceptional guest experience, especially in the area of Customer Service. The most impactful way RueBaRue has benefitted our company is acquiring more Google 5-star reviews. This has been a huge benefit! On the flip side, having the ability to easily communicate with our guests over issues they might have at the cabin has precluded bad reviews online. Being able to solve problems, take care of arising issues, and clarify misunderstandings has resulted in a better guest experience because they appreciate being heard. When guests can vent their frustrations immediately through RueBaRue about issues, large or small, upon departure they usually run out of steam to write a bad review because more times than not, they just wanted to vent and be heard. When you can "listen" and empathize through texting in this way, it greatly de-escalates issues. In addition, using RueBaRue has eased our workflow tremendously with automated texts and communications with our guests, and effortlessly integrates with our Streamline Reservation Software System. I cannot say enough how much RueBaRue has positively impacted our business.

Cons:

Being a teacher and being able to put myself in the learner's seat helps explaining a subject from the learner's perspective, anticipating questions they might have in applying their newfound knowledge. I feel that the FAQ could be more detailed in explaining certain functions. Watching the webinars helped tremendously and having those available is awesome. Rebekah is so amazing in helping explain things and being willing to jump on a zoom call to demonstrate. Maybe take all the how-to inquiries you receive and make them a part of the FAQ might help? But this is really minor - the ease of setting up and using it is wonderful.

Vendor Response

Lissa, thank you so much for your great review.

Replied May 2022

Eleazar I.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Reviewed May 2022

Great Product

One of the biggest problems solved was the lack of communication with our guests throughout their stay. Most of our guests used to let us know their issues at check-out time. Now we are receiving messages during their stay, giving us a chance to solve the issues before they leave.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Guest communication is our favorite feature. Easy to use and very simple integration to the system we already use.

Cons:

The ability to send a message from the phone app to a new number would be great. Other than that, everything else was simple to use and very effective.

Vendor Response

H Eleazar, thank you so much for the great review!

Replied May 2022

Karen F.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Reviewed May 2022

Rue Ba Rue is now a crucial part of our daily operations.

The support team is proactive in letting us know if there are any issues, and when we have had any issues they are quick to respond to our issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface with our office staff is great. It automates guest communication prior to arrival (e.g. driving directions, access codes), and it allows us to notify guests of weather/traffic/elevator issues with alerts with a click of a button. The review process is also ideal for obtaining positive guest reviews on google.

Cons:

This product does what we need it to do. I can't think of anything at this time.

Vendor Response

Karen, thank you so much for your great review.

Replied May 2022

Autumn H.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Reviewed May 2022

Wonderful Communication, Features, and Growth

The customer service is absolutely outstanding. If we need assistance they are quick to help and as accommodating as they can be.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to communicate with our guests via text, collect important information from surveys to help personalize their experience, and share information about the home and area with a simple link has done wonders to our processes and customer relationships. With this, we will be able to grow our hospitality and concierge services by leaps and bounds.

Cons:

With this being a new program, there are some glitches that come up. However, Nars does a wonderful job of addressing these glitches and getting them taken care of in a timely manner.

Vendor Response

Hi Autumn, thank you so much for your terrific review!

Replied May 2022

Jeffrey p.

Real Estate

2-10 employees

Used daily for less than 6 months

Reviewed October 2018

Amazing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I know giving our all 10's and 5 stars for everything seems like a fake review but RueBaRue really deserves it! I can't be more enthusiastic about this site / service. My company, Vacation Concierge, manages over 20 properties in South Orange County, CA. We've found RueBaRue to be the most accurate and efficient way to communicate with our guests before and during their stay. It's so easy to customize for each of our properties. The destination and property guidebooks can be as general or as comprehensive as you need them to be. All the information is in one location... the arrival instructions, wifi info, lock box codes, and any additional information they may need before their stay is at our guests fingertips. Having an arrival email sent several days before and a follow up text sent the day before our guests arrival is just the cherry on top. RueBaRue is also a great way to show what local and regional activities we offer in the area so our guests can start to plan their vacation before they arrive. Having a link on their phone is perfect for sharing with friends and family who may also be staying or visiting for a few days. We've been told it's incredibly handy during a guest stay when they're out and about and are looking for a good restaurant or the closest beach. The bottom line... RueBaRue makes us look more professional than our competition and has given me back my time so that I can focus on our guests.

Cons:

Not much. I'm still getting to know the software but every time I have a question RueBaRue's support team always picks up my phone call and is quick to point out how I can solve my problem... It's almost always due to 'user error'.

Pam S.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Couldn't Function Without It! Love RueBaRue

The ease of getting detailed information to our guests and providing them a simply way to communicate with us has been a game changer. We've uploaded videos, detailed instructions, pictures, maps, and more! The guestbooks are easy to read on any device and making changes is a breeze. We've used other guestbooks before and this one is a keeper. We've created amazing automated messages that have streamlined our business to the point that we save hours and hours a week, allowing us to run our business more efficiently. The customer support is top notch and has made our decision to go with RueBaRue one of the better ones we've made!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The set-up was so easy and well supported by the team. Easily integrated with OwnerRez, all guest information loads seamlessly between the platforms. Extremely user friendly and the development team are open to ideas or suggestions from the field. This one software has saved us hours of time in communicated with guests and the reviews we receive from our guests almost always mention the high level of communication and details we provide.

Cons:

Honestly, I can't think of anything. My experience has been that if there is anything I come across that I don't understand or have difficulty with, RueBarue is so quick to respond and offer assistance.

Andy F.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

The Rue and Miss Kitty's Fishing Getaways

This is a new software that we are using, we have not used anything similar before. Our Reservations Team refers to RueBaRue as "The Rue". It has stuck with us and we are ready to grow with this new development and RueBaRues Team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RueBaRue has opened the door for us when communicating with guests! It is an easy to use product. It has tremendously cut down on the questions that many guests have about the home and amenities, local attractions and places to eat that are available, everything is right there in the property/destination guides. Many guests are communicating with us via text now that we are using the software. I believe it has helped guest get into contact with us quicker and also receive a qiucker response that calling or email could take.

Cons:

I do not have many cons about the software. The review responses and feedback can be a challenging to navigate, but everyone with RueBaRue are quick to take feedback and make updates. Also, when you have the mobile app, it does send you double notifications, but of course this will be changing in the future after providing my feedback.

Valerie W.

Hospitality

2-10 employees

Used daily for less than 12 months

Reviewed January 2019

Great product and excellent customer service!

My guides and information are now going out automatically in both email and text format and on a pre scheduled time frame. They look very neat and professional and are super functional. Guest feedback has been great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the platform can be customized to match my company marketing, colors, logo , etc. The ability to create custom guides for each location is great and showing the distances is awesome! Were now including arrival and departure information for each property along with house rules and helpful details, so far it's been a hit with guests and so much easier for us to update and maintain in this format. Customer service is excellent!! Very prompt in resolving any small bugs that occurred early on, normally within 12-24 hours or less, which is great in this industry.

Cons:

The only negative was my fault for not getting my information in to populate the guides and information. Once I finished on my end we were up and running in no time. The reps are exceptional in his gentle reminders for me to get moving and I'm so happy he did this for me. Sometimes schedules are so crazy we need a little push to keep moving on a project but when completed our life will be easier. This has proven to be true!

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