Thrio 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Thrio

5.0

(5)

Pricing

Starting at $89.00 per month

About Thrio

CCaaS platform for enterprises of all sizes featuring robotic process automation, inbound and outbound voice engines, a complete suite of digital channels (email, chat, SMS, social), and a range of built-in AI tools.

Thrio offers an API-first architecture & array of security certifications that make it a compelling choice for complex and high-volume environments. Thrio’s contact center experts develop and market cutting-edge technology that sets a new standard for reliability in contact centers.

Thrio Screenshots

Thrio Pricing and Plans

Starting price: $89.00 per month

Free Trial

Free Version

Basic

$89.00

per user, per month

No plan information available

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Thrio Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Thrio
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Autoresponders
Blended Call Center
Business Process Automation
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Canned Responses
Chatbot
Collaboration Tools
Compliance Management
Compliance Tracking
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Content Management
CRM
Customer History
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Reports
Data Import/Export
Document Storage
Email Management
Event Triggered Actions
Fax Management
File Sharing
File Transfer
Forms Management
Graphical Workflow Editor
Inbound Call Center
Interactive Content
IVR
Live Chat
Manual Dialer
Monitoring
Multi-Channel Management
Multi-Language
Multiple Scripts
No-Code
On-Demand Communications
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Personalization
Phone Key Input
Predictive Dialer
Pre-recorded Messages
Proactive Chat
Progressive Dialer
Progress Tracking
Project Workflow
Quality Management
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recording
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Scheduled Recording
Sentiment Analysis
Single Sign On
SIP Trunking
SMS Messaging
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Task Management
Text to Speech
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Unified Communications
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Workflow Configuration
Workflow Management
Workforce Management

Thrio User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.6

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Thrio and would like to share your experience with others?

Jason B.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

A+ Implementation & Support Teams & Overall Design

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done.

Cons:

We didn't find them sooner as we would have been more competitive on other opportunities.

Reasons for switching to Thrio

Needed a more robust solution

Justin F.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Great Omnichannel Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal.

Cons:

We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp.

Vendor Response

Justin-- many thanks for the review. We're always open to feedback and do appreciate yours. In terms of reporting, we are looking forward to showing you our new Power BI based visual reports. These include sentiment analysis and word clouds among many other new reports. We're also eager to show you our support of WhatsApp that we have had available for about a year now. We'll make sure our team reaches out to you for these demos and product walkthroughs at a time that's good for you. We look forward to continuing to work with you and the Cedar team.

Replied December 2022

Bonnie B.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Amazing product and support!

Overall experience has been only positive and consider them a partner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing.

Cons:

I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly.

Reasons for choosing Thrio

The cost as well as limitations and lacked the flexibility to do what we needed

Reasons for switching to Thrio

The product was no longer supported, outdated and did not meet our clients evolving needs

Laure D.

Verified reviewer

Philanthropy

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Thanks to pandemic

On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations.

Cons:

Really don’t have anything negative to say.

Tina M.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

Great Company!

From day one, they have been supportive and responsive to all of our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running!

Cons:

I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with.

Reasons for choosing Thrio

Ease of solution, response time, and support.

Reasons for switching to Thrio

Lack of support for issues made it a necessity.

Showing 1 - 5 of 5 Reviews