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Dynamics 365 Customer Insights

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Overview
Dynamics 365 Customer Insights

Dynamics 365 Customer Insights 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Dynamics 365 Customer Insights
Dynamics 365 Customer Insights
4.5
(2)

Pricing

Starting at $1,500.00 per month

Top Alternatives

About Dynamics 365 Customer Insights

Microsoft Dynamics 365 Customer Insights is a cloud-based customer data platform (CDP) that provides a 360-degree view of customer data. Enable a unified view of your customer data across channels and data sources. Deliver personalized experiences across web, mobile, and more through a single platform. Make smarter decisions throughout the customer journey with context-aware tools for interactive analytics, predictive models, and automation capabilities.

Dynamics 365 Customer Insights User Interface

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Dynamics 365 Customer Insights Pricing and Plans

Starting price: $1,500.00 per month
Free Trial
Free Version

Basic

$1,500.00

per user, per month

No plan information available

    Dynamics 365 Customer Insights Features

    • Popular features found in Customer Data Platform
      Campaign Management
      Customer Profiles
      Customer Segmentation
      Personalization
      Predictive Modeling
    • More features of Dynamics 365 Customer Insights
      Activity Dashboard
      Activity Tracking
      Audience Targeting
      Behavior Tracking
      Customer Activity Tracking
      Customer Database
      Customer Journey Mapping
      Data Integration
      GDPR Compliance
      Multiple Data Sources
      Predictive Analytics
      Real-Time Analytics
      Reporting & Statistics
      Surveys & Feedback
      Third-Party Integrations

    Dynamics 365 Customer Insights Integrations

    Microsoft 365
    Microsoft 365

    Dynamics 365 Customer Insights User Reviews

    Overall Rating

    4.5

    Ratings Breakdown

    5

    50%

    4

    50%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.5

    Value for money

    4.0

    Customer support

    3.5

    Functionality

    4.5

    Have you used Dynamics 365 Customer Insights and would like to share your experience with others?

    RW
    Ray W.

    Verified reviewer

    Computer Software

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed April 2025

    Good email sending automation if you use Dynamics 365 Sales Hub

    4

    Ratings Breakdown

    4
    Ease of use
    3
    Customer support
    4
    Functionality
    icon
    Pros:
    Love the customizability and the tight integration with the other Dynamics 365 modules/data.
    Cons:
    Missing a lot of features by default, when compared to Hubspot. For example, there is no way to track source of leads and no integration to automatically capture that with tracking code or Google analytics.

    Reasons for switching to Dynamics 365 Customer Insights

    Mailchimp did not integrate with Dynamics 365 Sales Hub contacts at all, so it was easier to manage.

    Read More

    AP
    Amit P.

    Verified reviewer

    Computer Software

    Self-Employed

    Used daily for more than 2 years

    Review source

    Reviewed September 2023

    Excellent dynamics product. A complete eco system.

    5

    All in all, it is an excellent product. It benefits companies in many way and worth the transition from adhoc software.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    Easy to use. New employees often are familiar with the UI. More and more no code dev available. Frequently updated with new features.
    Cons:
    Some of the new features feels half baked and buggy. LIC system keeps changing.

    Reasons for choosing Dynamics 365 Customer Insights

    Client already had dev team that was trained on Azure and other MS products.

    Read More

    Showing 1 - 2 of 2 Reviews

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