3CLogic 2026: Benefits, Features & Pricing

Your tech support agent, James Munson is one of the most efficient, patient, and well informed customer service people I have ever had the pleasure of interacting with, and believe me, that is saying a lot. He not only handles my issues to the best of his abilities, he also took the time to explain to me what he was doing and the "whys" concerning the needed actions. In other words, the man taught me how to fish rather than feeding me a fish. So, in the long run, it makes my use of 3C better and my unnecessary lag time (to get tech support) a dream of the past; not that I won't hesitate to call (and ask for James specifically) if I need assistance in the future. He saved me money (didn't toss my pc into the wall destroying it and causing me to purchase a new one), he saved you a client (I was ready to find another call/dialer program), and saved my job - cause I didn't get so frustrated to tell my boss to kiss it. The man needs a plaque, a medal, recognition, and/or a raise. Move him up in the company, because he's definitely a team player. I don't know about your business, but my business could use more self motivated, and intiative endeavored individuals such as him. In fact, why don't you just tell me what his salary is so I can double it and get him on my team. Just kidding - if you lose that guy, I will most certainly shop dialer programs elsewhere.

We have worked with a great number of call center applications. Most of them have been difficult to work with and have poor or almost non-existent customer service. Then we discovered 3C Logic. Right off the rip we could tell they were different. Their customer service was stellar! They made it so easy to transition from Five9 to 3C Logic. Their training was well paced. Throughtout the startup process they helped us out with very fast response to our questions. The entire 3C Logic application works far more intuitively than anything we have used before. When we had special requests, they helped us out fast and thoroughly. We needed an integration with our CRM, AddressTwo. The 3C Logic team worked efficiently to make sure our integration proceeded apace and that in the end, we had a fully integrated connection between the two systems. Another problem we had in the past was with sound quality - packet loss, jitter and dropped calls. We've not experience this with 3C Logic. Good connections and sound quality. Did I say that customer service is amazing? Well, it is. And it is right here in the east coast of the US, as opposed to being run from some foreign country operating on an inconvenient time zone. I can't recommend 3C Logic enough. Really happy we made the switch!

I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service. It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice. When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features'. Their disjointed design is difficult to manage and nearly impossible to implement in any kind of blended environment. Stay away. It's cheaper than others, but also five years behind the competition in every meaningful way.

After spending close to a year reviewing options for transitioning from our current hosted contact center, which was under performing and becoming increasingly unreliable, we finally chose 3CLogic. Support from 3CLogic has been exceptional, they have worked with us every step of the way in transitioning from the old system and recreating a complex environment involving dozens of projects, skills, agent configurations and unique crm integration requirements. 3CLogic was able to not only replace the functionality of our previous system while improving reliability and support, but they have added additional functionality as well - all at a lower cost. We have had virtually immediate gains in the number of dials and records worked by our agents, and we have had record sales days after implementing 3CLogic. With 3CLogic our reporting is now real time, along with the included dashboards we are better able to manage our call center in real time, identifying opportunities and changing strategies as needed. Following implementation, 3CLogic has continued to work with us to develop additional capabilities and automation. Their customer support is fast, knowledgeable and effective. We look forward to continuing to develop our capabilities as a call center using 3CLogic.

The overall product from a potential perspective is exceptional. I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.

Overall we are very pleased with 3C Logic. The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers.

3C Logic has enabled our business to function as a productive call center. The metrics provided via the 3C Logic system allow us to track call flow and productivity efficient ways. The customization of reports and ease of login to the cloud-based system from any location is an advantage. 3C Logic has enabled our organization to maximize productivity and ensure a positive experience for our callers and leads.

I have very little background in creating a dialer campaign. With the help of 3c and abid, we were able to launch it, and reach aged data to generate additional revenue

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. Open a ticket to fix a software issue and they will close the ticket without fixing the problem or resolve the issue. They do not answer phone calls or respond to the email with any consistency. And when their system updates, it creates new problems to top the ones they still haven't fixed.