CUX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CUX

5.0

(11)

Pricing

Starting at €79.00 per month

About CUX

CUX.io gather all data but focuses only on data relevant to a business goal. Thanks to pre-analysis the application sends alerts, indicating places of customer frustration, presents the scale of potential problems and prepares data for ready-made and easy-to-implement solutions also known as quick-wins.

CUX.io detects, defines, and recognizes users' frustration points such as rage clicks, extensive page refreshing, or zooming content. Those Experience Metrics enable cux.io to predict places on the Customer Journey that needs improving to give a better customer experience and increase sales and revenue.

The analytics tool presents 3 types of heatmaps, entire visit recordings - even if they spread through multiple tabs, historical data, data from auto-capture events, experience metrics, and goal-oriented evaluations. CUX.io is integrated with Google Tag Manager and Google Analytics, resulting in codeless website implementation without the need to engage developers.

CUX.io is a pioneer in combining qualitative and quantitative analytics to (finally) better understand the emotions, behaviour, and needs of our online customers. The tool can show not only numbers but also their explan...

CUX Screenshots

CUX Pricing and Plans

Starting price: €79.00 per month

Free Trial

Free Version

Basic

€79.00

per user, per month

No plan information available

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CUX Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of CUX
Alerts/Notifications
Customer Journey Mapping
Predictive Analytics
Real-Time Analytics
Real-Time Reporting
Trend Analysis
Visual Analytics

CUX Integrations

Google Analytics 360

CUX User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

5.0

Customer support

5.0

Functionality

4.9

Mick G.

Verified reviewer

Human Resources

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

A great combination of Heatmaps and User Activity

It's been really useful for us to combine two former tools into one solution. It keeps data connected better, and gave us instantly better insights into our user behaviour

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The great thing for us about Cux is that it allowed us to combine two former tools. Our heatmaps tool and our event tracking tool.

Cons:

Could have some more plug and play integrations with other data platforms. But for us it's not so bad as we just used their API

Reasons for choosing CUX

Overall experience with their customer success team.

Reasons for switching to CUX

The cost of two individual tools was rising plus constantly integrating the data streams was time consuming for IT

Benjamin T.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2020

A great product from a fantastic team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With Cux.io we've been able to save tons of time and have great insights with our customer experience to be able to make action decisions and implement fixes based on data. They have a great team and I'm excited for what they come up with next!

Cons:

No problems, huge fan of the team, and we look forward to a great relationship with these folks for many years.

Daria U.

Verified reviewer

Marketing and Advertising

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed November 2022

Writing a review after half a year of using CUX

Greate flexible tool for those who wantto understand their product and users better and to make more data-driven decisions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the biggest pros of CUX for me is possibility to work with it on my own, without constantly sending requests to developers. I can set almost any goal, segment or filter using only CUX and WebDevTools in Chrome. Retroactive analysis also came out very useful - especially in the beginning when I was not sure what exactly I need to measure and later as I started to dig dipper - for quick checking my hypothesis.And of course I have to mention CUX excellent support - they are always there to answer all my questions, help with solving some tricky problems/setups, listen to my suggestions.

Cons:

You definetely have to understand WHY do you need this tool - as any other analysis software there are no magic dashboard/set of data that will tell you everything about your website in one click. You need basic understandig about how your website is built, what are your strategic goals, how you approach problems - the magic is in your mindset, not in metrics. And because CUX offering some innovative way of working with data for UX purposes - you may need some time first to fully understand how to use this tool in it's full potential.

Reasons for switching to CUX

Price and product possibilities

David C.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 6 months

Review source

Reviewed July 2020

Easy visitor tracking & heatmpas

Even though the project was short term, I was able to make educated decisions and Cux definitely delivered on the value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used cux for an ecommerce project and it helped me get a better overview of visitor behaviour on the website.

Cons:

Nothing in particular that I disliked. Product is robust.

Reasons for choosing CUX

Simplicity

Syed Zainul H.

Verified reviewer

Outsourcing/ Offshoring

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed July 2020

Uncover the real secrets of your product

The overall experience has been great as the support team was always present to help us ensure that we can utilize the product to its fullfest.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We all often get lost in the overall usability of the product and dont focus on journeys of each of our customers. To uncover the real insights we need to watch them closely and monitor each of their action. This is what this tool does for marketers.

Cons:

Integration process can be improved to support non-techies.

Rafal M.

Verified reviewer

Computer Software

2-10 employees

Used daily for free trial

Review source

Reviewed July 2020

Great tool to see what users are doing on the website

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was a short evaluation period but the tool has really cool features. It does what it should. Thanks to this tool I was able to determine what my customers do on the website and which parts of my app are causing the issues when it comes to the UI.

Cons:

There could be more integrations added, for example with Intercom.

Wojciech J.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed August 2020

Great product for analyzing users' behavior

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the heatmap features that allows analyzing most clicked element on my website

Cons:

I don't like that the pricing is not shown on the website.

Maryna N.

Verified reviewer

Computer Software

51-200 employees

Used other for free trial

Review source

Reviewed December 2020

I am in love

Words are superfluous until you try it yourself. Don't waste time and try Cux.io!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That tool is perfect for improving conversion. It helps to understand customers' behavior and improve UX. Also, I like that they have a free trial to test the tool!

Cons:

Only positive vibes after using this tool.

Brian M.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed August 2020

Easy to get started with some fantastic heat mapping capabilities

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like heatmaps as they let me see how people are interacting with my website and to understand where they are focusing their attention on. Using Cux and making informed decisions is really helping me to improve our site and conversions.

Cons:

I do not have any features that I would change at this moment.

Reasons for switching to CUX

Pricing is great for comparable features.

Razvan G.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed July 2020

Great software to improve website conversion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love being able to play what the user does on the website and this can help me put myself in his point of view so I know where to improve the layout, so this will improve the overall conversion.

Cons:

I don't think there is something specific I don't like, but maybe I would like to see some more features or recommendations based not the reports.

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