eTrusted Experience Feedback Solution 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

eTrusted Experience Feedback Solution

4.5

(15)

Pricing

Pricing available upon request

About eTrusted Experience Feedback Solution

eTrusted Experience Feedback Solution is a configurable, scalable customer experience management solution that gives users a 360 degree view of their customers and the ability to understand which factors contribute towards experiences delivered. The platform allows professionals to harness knowledge from across their organizations that can be used to identify opportunities for improvement and accelerate positive change.

eTrusted Experience Feedback Solution Screenshots

eTrusted Experience Feedback Solution Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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eTrusted Experience Feedback Solution Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of eTrusted Experience Feedback Solution
Alerts/Notifications
API
Customizable Branding
Customizable Forms
Customizable Reports
Feedback Management
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
NPS Survey Structure
Real-Time Analytics
Real-Time Reporting
Sentiment Analysis
Surveys & Feedback
Tagging
Text Analysis
Third-Party Integrations
Trend Analysis

eTrusted Experience Feedback Solution Integrations

Jimdo

Adobe Commerce

PrestaShop

Salesforce Platform

Shopify

Shopware

See all 9 integrations

eTrusted Experience Feedback Solution User Reviews

Overall Rating

4.5

Ratings Breakdown

67%

27%

Secondary Ratings

Ease of Use

4.5

Value for money

3.9

Customer support

4.6

Functionality

4.2

Verified

Reviewer

Cosmetics

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed January 2022

Ecommerce experience feedback solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy implementation : only few month Easy to use

Cons:

No customization Reporting and email notifications

Giovanni F.

Verified reviewer

Furniture

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Trusted è una valida garanzia

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fiducia e garanzia per aumentare la reputazione del nostro negozio, grazie a Trusted è possibile e si gestisce tutto comodamente dal pannello di controllo fornito dall'azienda

Cons:

L'inegrazione ha richiesto piu del previsto ma alla fine è andato tutto bene

Reasons for choosing eTrusted Experience Feedback Solution

Entravo in una rete fideleizzata di neogozi Trusted e ai miei clienti viene offerta una garanzia sull'acquisto

Younes E.

Verified reviewer

Packaging and Containers

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Bad solution compared with competitors

If you are looking for a service that can help you to manage the customer's feedback, I recommend you to analysis more options, probably you will have the best service and best prices.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once the tool is integrated, you don't need anything more to start to use it for many years.

Cons:

Compared with other similar services: - Very high prices. - Customer service. - Less flexibility.

Sven S.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

Great partner to grow with!

We are extremely happy to partner up with Trusted Shops as mentioned above. Of course good reviews from our customers is a marketing asset itself. So it was pretty important to get a professional and known plattform as Trusted Shops. Since the onboarding the quantitiy and the quality of the reviews just improved compared to our different plattform before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software had almost all the needed features. It was the great partnership and communication that stood out. We had great contact persons who were very engaged to get everything lined up for us to reach our goals. There had to be done so many adjustments made due to our company organisation and we almost never got a denied by them. They also contributed with great ideas and work arounds.

Cons:

Unfortunately we are still missing some kind of alerting when getting negative reviews. Instead we have to look manually into the Control Center and filter all negative reviews. Also we are missing the feature of blurred names. Since the reviews are public, it would be nice to get real names blurred.

Stefanie M.

Verified reviewer

Insurance

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Super helpful for your e-commerce to build customers trust

Overall an easy to use software that helps in building reputation on several levels and on top very friendly support staff. :-)

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to use even without automation. Reliable and structured. Perfect feature is the reputation manager, that allows to mangage Google and TP platform invites as well. Easy widget setup for the website

Cons:

Missing a real time reporting / dashboard / BI type analytics that can be shared with a click throughout the organisation. E.g. ratings over time, conversion etc. with standard filter options.

Veronica E.

Verified reviewer

Government Administration

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Un producto muy cuidado

Las opiniones que recogemos nos permiten detectar incidencias y vulnerabilidades en nuestro servicio para poder mejorar, pero lo mejor es que al tener una puntuación positiva y verificada visible en nuestra web, da fiabilidad a futuros clientes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

La implementación en la página web fue muy fácil a través de su API, ya que está muy bien documentada y nuestras dudas fueron rápidamente resueltas a través de su servicio de atención al cliente, aun requiriendo asistencia técnica. La información que ofrecen a través del Dashboard de eTrusted (su plataforma online) es súper completa. Además, nos fue relativamente sencillo integrarlo en nuestros flujos de marketing.

Cons:

El TrustBadge tarda un poco en cargar, lo que causaba que hubiera un ligero salto en nuestro html. Finalmente lo solucionamos tocando estilos CSS en nuestro site.

Manuel B.

Verified reviewer

Automotive

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

eTrusted is worth a recommendation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its a stable and scalable tech platform with easy to use backend and features.

Cons:

There are missing features like reporting and export functions as well as customizable forms and email templates without need of eTrusted customer service.

Michael H.

Verified reviewer

Insurance

10000+ employees

Used daily for less than 6 months

Review source

Reviewed July 2022

Useful tool to improve ratings

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, automated processes, you can send users to different plattforms.

Cons:

The reporting is a bit limited but new features are coming.

Sara M.

Verified reviewer

Human Resources

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed September 2022

Real reviews

Ratings Breakdown

Ease of use

Functionality

Pros:

Finally real opinion from real customers. The page is quite easy to use, available in many languages. Shops owners can reply to customers since they can verify their company's profile. They also have a special trust mark to identify the best shops.

Cons:

I did not find anything that needs to be improved.

Victoria G.

Verified reviewer

Textiles

2-10 employees

Used monthly for free trial

Review source

Reviewed October 2022

Etrusted a good software but expensive