Keatext 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Keatext is right for your organization?

Our Predictive Analytics Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Keatext

3.8

(19)

Pricing

Starting at $550.00 per month

About Keatext

Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them.

Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report.

Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.

Review issues with the most impact that are brought to your attention by AI-based recommendations.

Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report.

Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard.

Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.

Keatext Screenshots

Keatext Pricing and Plans

Starting price: $550.00 per month

Free Trial

Free Version

Basic

$550.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Keatext Features

Popular features found in Predictive Analytics
AI/Machine Learning
Data Blending
Data Discovery
Data Visualization
Forecasting
Modeling & Simulation
More features of Keatext
Activity Dashboard
Ad hoc Query
Ad hoc Reporting
Annotations
Application Development
Benchmarking
Boolean Search
Categorization/Grouping
Chat/Messaging
Collaboration Tools
Commenting/Notes
Customer Experience Management
Customer Journey Mapping
Customer Profiles
Customer Segmentation
Customizable Dashboard
Customizable Reports
Dashboard
Dashboard Creation
Data Analysis Tools
Data Capture and Transfer
Data Classification
Data Cleansing
Data Connectors
Data Import/Export
Drag & Drop
Feedback Management
Filtering
For Healthcare
High Volume Processing
Integration into Third Party Applications
Interactive Reports
Knowledge Management
Language Detection
Marketing Reports
Media Analytics
Mixed Methods Research
Multi-Channel Data Collection
Multi-Language
Multiple Data Sources
Natural Language Processing
Negative Feedback Management
No-Code
Performance Metrics
Predictive Analytics
Predictive Modeling
Process/Workflow Automation
Qualitative Comparative Analysis
Quantitative Analysis
Reporting/Analytics
Reporting & Statistics
Search/Filter
Segmentation
Self-service Analytics
Sentiment Analysis
Single Sign On
Statistical Analysis
Summarization
Survey/Poll Management
Surveys & Feedback
Tagging
Taxonomy Classification
Text Analysis
Text Fields
Third-Party Integrations
Topic Clustering
Trend Analysis
User Research Analysis
Visual Analytics
Visual Discovery
Widgets

Keatext Integrations

Zendesk Suite

Salesforce Sales Cloud

SurveyMonkey

ServiceNow

Keatext User Reviews

Overall Rating

3.8

Ratings Breakdown

16%

47%

37%

Secondary Ratings

Ease of Use

4.1

Value for money

3.7

Customer support

4.3

Functionality

3.5

Have you used Keatext and would like to share your experience with others?

Francis C.

Verified reviewer

Used other for less than 6 months

Review source

Reviewed March 2018

We evaluated Keatext during a test period and were very impressed with the results.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Keatext interface is clear and easy to use. Keyword groupings and the display of sentiment measurement graphs are useful.

Cons:

None. We have not completed the product testing yet. A complementary offer for other data formats would be appreciated.

Vendor Response

Hi Francis, Thank you for reviewing Keatext! I am glad your experience was positive. My colleague in Customner Care will follow up on your request. Take care! Tatiana

Replied May 2018

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

You will like it

Definitely recommended if you’re interesting in analyzing text feedback and use it for decision-making.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I got a chance to use Keatext for a client and I loved it. There are so many ways you can use this tool to get better at marketing. The sky is the limit – literally. Since then, I have recommended this tool to several clients who were struggling to understand their customers and were interested in creating buyer personas. 1. Easy-to-use rather it is fun app that will make you love you work. 2. Great customer support. 3. Let’s you monitor customer sentiments, trends, and more across multiple channels.

Cons:

1. They have blacklisted IPs of several countries which restricts potential clients from accessing their website. Not sure what’s the logic here but if it’s a global tool, everyone should be able to access website. 2. Third-party integration needs more work.

Vendor Response

Thank you for your review! We do not blacklist IP addresses, though we have safety features in place to prevent suspicious activity. Feel free to reach out if you have troubles accessing our tool!

Replied March 2019

Verified

Reviewer

Retail

Used weekly for unspecified

Review source

Reviewed March 2018

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to import data and to analyze it, the learning curve is super fast as the software is well built and easy to learn. The team was also there for me if I had questions. I liked that I could be autonomous in a matter of hours.

Cons:

The analysis features were not exactly to my liking, and I felt the lexical analysis could use more statistical techniques for large datasets.

Vendor Response

Hello! Thank you for sharing your thoughts with us. It's great to hear you had an easy time using the software. I'd love to learn more about your last point concerning additional statistical techniques for the lexical analysis. I'm also curious to know which version of the application you used, we've advanced quite a lot on the types of analytics we do. Please get in touch if you have a few minutes to share more details. Thanks! Tatiana

Replied May 2018

kerem t.

Verified reviewer

Consumer Goods

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed September 2022

Perform better to your customers with Keatext

It was all ok !!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keatext is a very powerful tool. It has many functions while performing your customers better with efficient way. Especially comperative analysis helped me a lot.

Cons:

Nothing specific, but in this kind of softwares ,users may need additional how to guide videos or documents.

Sharon C.

Verified reviewer

Management Consulting

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed April 2020

Good for some use cases, but not for my case

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Power to analyze thousands of text data rows.

Cons:

Limitations are so clear. 1) Filter set renews every time I update the data even though the columns are the same in the same order. 2) Cumbersome to add any filters. It would be nice to drag and drop like in Excel pivot table or in Tableau. 3) Its AI is not able to read beyond typos. Making sure the thousands of rows of text data doesn't contain any typo is a burden for its users. 4) Noun = topic, adjective = sentiment -- too binary. What if users express the same idea by saying "reliability is great" and "reliable product"? Shouldn't it be considered the same? But Keatext doesn't know how to do that. 5) Unclear how retraining works. There were 1000 times I wanted to retrain the AI, but there wasn't enough guideline. 6) AI can't read between the lines. It's too single dimensional. Nuance won't be picked up by Keatext.

Vendor Response

Hi Sharon, thank you for taking the time to provide us feedback. We have worked numerous improvements on the platform and are releasing very exciting new features shortly. As a more specific response to all your points, we believe we can help with a short training session as all the points above are already available in the platform. Please connect with us on sales@keatext.com and we will be very happy to show you the results and get your feedback! Thank you very much,

Replied July 2020

Sarwan B.

Verified reviewer

Used other for less than 2 years

Review source

Reviewed March 2018

Does most of the work on its own, and easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the user interface and how easy it is to move between pages. and we can just keep clicking on the words to go deeper.

Cons:

the thesaurus function is a bit annoying. Sometimes even after we merge the words, they are still visible as separate words. It would be nice if a word cloud can be generated for the entire database

Vendor Response

Hi Sarwan, Glad you enjoyed the overall experience. I wonder what went wrong with the groups back when you were using it. We'll keep an eye on it, thanks for the heads up! You're right, there's no word cloud function in the app, but it's easy to make them using data export. (The world is divided in word cloud haters and word cloud lovers, we thought we'd stay neutral so we can have them all as customers. :D) Thank you for the review, it contained valuable feedback! Tatiana

Replied May 2018

Myshka S.

Consumer Services

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed March 2018

Easy, great support and collaboration by Keatext

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The sentiment score it provides as well as the text categories such as problem, praise, suggestion, question.

Cons:

Because there is a limit of data depending on you pricing, when you upload a file by error (not right file, data not prepared before hand, etc.) and have to delete and reupload, it counts in the data limit. However, I must say Keatext has always been very open to exceptions to increase limit in the past for these special situations.

Vendor Response

Hi Myshka, I'm grateful you took the time to review our platform. Not only are you our oldest customer, but you're a true partner in helping us grow and better ourselves. Thanks, Tatiana

Replied May 2018

Katherine F.

Verified reviewer

Management Consulting

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed February 2021

Excellent tool, great value

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simply put, I love Keatext. Keatext enables me to draw out insights and create concomitant visualizations, and to do so quickly. It is easy to use and intuitive. Beyond the tool itself, the Keatext team goes above and beyond to serve their clients, whether through trainings or quick-turnaround scrape requests. Keatext is not cheap but the value it delivers--both in terms of the tool itself, as well as the time it saves me from writing scrapes and do a completely manual analysis--is more than worth it.

Cons:

Some workflows and work areas within the tool still feel a little clunky.

Samir T.

Used monthly for less than 12 months

Review source

Reviewed March 2018

I used Keatext for sentiment analyses on large datasets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, good visuals, easy to import data... it was fun to see hypotheses get confirmed or infirmed by the analysis. It was the first time that i tried a software with a sentiment analysis this well presented. I was able to export intelligence from my analyses that were very valuable to me.

Cons:

Sentiment analysis needs very large amounts of data to be relevant. Even if i liled the output, i was not able to get lots of value with smaller data sets. The precision was sometimes off and i had to manually analyse the data afterwards.

Vendor Response

Hi Samir, I'm happy you shared some insights into how you used the tool. I think you tried our previous version, since then we've improved our analytics including the sentiment analysis. Your observation concerning small datasets is very interesting. I'd be curious to know what's your threshold of small vs. large. I usually prefer datasets with at least 3000 comments, just to be closer to a statistically significant sample size. Please get in touch if you'd like to take it for another spin and thank you kindly for all the details you shared in your review. Tatiana

Replied May 2018

Rachel H.

Verified reviewer

Management Consulting

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed April 2020

Keatext is great in theory but needs improvement in practice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Keatext was easy to download and delivers on its promise to categorize large amounts of text data into digestible pieces/themes.

Cons:

Keatext does not allow you to regroup easily, and doesn't appear to learn new categories after you have previously grouped them manually

Vendor Response

Hi Rachel, thanks for the feedback! We've been working a lot recently on the group management screens with the goal of improving usability. We also reviewed approaches for better automated grouping and introduced features to support larger categories (like a taxonomy or a customer journey map). We would be happy to take the time to present you the new features and get your feedback. We also have recently introduced Export and Import of custom groups, which allows you to reuse well formed groups by subject in different projects. This way the application is going to learn from the custom groups and regroup all new members into existing groups.Marci

Replied April 2020

Showing 1 - 10 of 19 Reviews

Load More Reviews