Players 1st 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Players 1st

4.2

(5)

Pricing

Starting at $1,000.00 per year

About Players 1st

Players 1st is a sports management solution tailored specifically for golf enthusiasts. Created by golfers, for golfers, the platform provides a comprehensive set of tools to streamline player feedback, ensure personalized communication, and deliver actionable insights. Teams can elevate golf management strategy with precision analytics, performance tracking, and a suite of features designed to enhance every golfer's journey.

Players 1st Screenshots

Players 1st Pricing and Plans

Starting price: $1,000.00 per year

Free Trial

Free Version

Yearly subscription

$1,000.00

flat rate, per year

No plan information available

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Players 1st Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Players 1st
Access Controls/Permissions
Activity Dashboard
API
Collaboration Tools
Customer Journey Mapping
Customizable Branding
Customizable Categories
Customizable Forms
Data Import/Export
Email Templates
Event Management
Feedback Management
Loyalty Program
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Multi-Location
NPS Survey Structure
Personalization
Predictive Analytics
Price/Margin Management
Real-Time Analytics
Real-Time Reporting
Recurring/Subscription Billing
Reporting & Statistics
SMS Messaging
Summary Reports
Surveys & Feedback
Text Analysis
Third-Party Integrations
Trend Analysis
User Management
Visual Analytics

Players 1st Integrations

Club Caddie

foreUP

Lightspeed Golf

Golfmanager

Players 1st User Reviews

Overall Rating

4.2

Ratings Breakdown

60%

40%

Secondary Ratings

Ease of Use

3.4

Value for money

4.3

Customer support

5.0

Functionality

3.8

Have you used Players 1st and would like to share your experience with others?

Jim B.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Reviewed February 2024

University golf course review

Great information and a very helpful staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It opens the door for the conversation on expectations regarding who you are as a facility and why. If you can control that narrative, you will have the ability to influence expectations and keep customers happier - even if they aren't going to be your everyday customer. They sift through the responses you get on your surveys and help you to prioritize your responses.

Cons:

Nothing - it's an extremely valuable business tool.

Reasons for choosing Players 1st

Troon recommendation for our survey solution

Vendor Response

Hi Jim, What a pleasure it was to read your review! Nothing fills us with more pride than knowing we've hit the mark in providing an exceptional experience for our beloved golfers.

Replied February 2024

Alex T.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Reviewed February 2024

Good product for Clubs

I am quite happy with the format. I believe the system is simple and simplifies processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Format. Up to date data and easiness to set up presentations...

Cons:

Reasons for choosing Players 1st

Troon recommendation and other references

Vendor Response

Hi Alex, Wow, we're thrilled to hear how much you're enjoying our product! We're all about making things simpler and more efficient for clubs like yours, and knowing that our format and up-to-date data are hitting the mark is fantastic news. It sounds like we're on the same team for simplifying processes – go, team! However, like in any sport, there's always room for improvement, right? We've taken your comments about the login format and the learning curve with our graphs to heart. Guess what? We've been on a mission to make our user experience smoother and our data graphs even more intuitive! How about we set up a free data review training session? This way, you can fully leverage our recent updates and continue to kick goals with your presentations! Please reply to this message, and we'll schedule that training session at a time that suits you best.

Replied February 2024

Tom S.

Verified reviewer

Sports

51-200 employees

Used monthly for more than 2 years

Reviewed February 2024

Not the right survey for public golf?

In general, I believe that Players 1st isn't the right fit for public/daily fee golf. 90%+ of our guests are NOT taking the survey. I think it is dangerous for a business to make business changing decisions based on results from such a small sample of their guests. Quantifying it with an NPS essentially distracts the businesses leadership to focus on the minority, which could be argued is a statistical an outlier. I think quantifying with NPS rated at 9+ places way too much emphasis a fraction of our guests.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the dashboard site. To be able to aggregate all the results, dig in to it to see common themes/answers/words over time is helpful.

Cons:

Perhaps Players 1st is an applicable platform for corporate business, but I don't think it is the right fit for public golf. 1) Players 1st survey is WAY too long of a survey for golf. Guests even comment about it but there isn't a way to shorten the survey to one that is adequate for golf. Why can't it be one question with optional follow-up questions? 2) It's ridiculous that guests can provide feedback anonymously. For this survey I'm taking right now, my contact has been required. Why can't that be the case for our guests? Requiring that places some responsibility/ownership on the guest for their comment. Many times, I would like to address their feedback but without their email, we are just a punching bag. Similarly, there are times the guest is actually flat wrong or at least can be recovered or expectations reframed. But without the info we just sit and watch our NPS suffer. (Ex: player rates us a 5 NPS and they played at 4:30pm on a Saturday in February and are complaining about not finishing in 3hrs. That expectation needs reset, and it shouldn't count against us in NPS) 3) There are some people who simply believe that "nothing can be a perfect 10." Similarly, the nature of our property being a public facility brings with it a completely different customer outlook. (re: taxpayers are more critical/prone to complain about public workers/parks/roads/etc.) For those reasons I think 9+ is not accurate to identify our true promoters here. 4) Only golfers with emails on the tee sheet get the survey link. However, golfer behavior globally is one person books the time for all 4 players. Thus, only one email is on the tee sheet. Collecting the email at the counter for all the players simply doesn't work, clogs up the check-in process for everyone and in fact pisses off the guests more, which will likely lead to a bad survey. 5) There is no way to administer the survey in our restaurant. When's the last time you gave your email to at a restaurant that doesn't take reservations? Our restaurant is open to the public and roughly 85% of our traffic are non-golfers, yet they can't get the survey.

Vendor Response

Hi Tom - thanks for your feedback. Many of the points raised are a result of the specific implementation dictated by your organization rather than limitations of the platform: 1. The length of the survey is completely customizable and questions can be enabled/disabled as required 2. We do have the ability to force identification if preferred 3. We use the industry standard definition of Net Promoter Score 4. Even just one email per foursome will generate a statistically significant data set for analysis. 5. We have a short Food & Beverage pulse survey to capture non-golfer dining using a QR code. We hope this helps and encourage you to reach out to our customer success team for further assistance.

Replied March 2024

Kris S.

Verified reviewer

Hospitality

10000+ employees

Used monthly for more than 2 years

Reviewed February 2024

Love our Players 1st Usage

Players 1st is a great partner and we are doing more with them then we ever have

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like the automation Players 1st provides with getting real time customer feedback. Many of our operators are digging in to each review to "win their battles" one at a time. We do like the benchmarking both within our own company and amongst the industry

Cons:

I have been told by operators they wish to have a way to reply directly to Anounomous reviews...maybe do what UBER does and mask the email somehow

Reasons for choosing Players 1st

Customization. Integration with EZLinks, its at the right pricepoint and has benchmarking to measure against a good population of courses

Vendor Response

Hi Kris, First, thank you for sharing your positive experience with Players 1st! We also appreciate your acknowledgment of our benchmarking features. Knowing where you stand within your organization and industry is a game-changer. It's like having a personal roadmap to success tailored just for you! Regarding your concern about responding to anonymous reviews—ah, if only it were that simple! Due to GDPR and other privacy regulations, our hands are tied when contacting anonymous reviewers directly. Trust us, we're all about opening lines of communication and building bridges, but we must do so while strictly adhering to privacy laws.

Replied February 2024

Scott A.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Reviewed February 2024

Seeing Results

Ratings Breakdown

Ease of use

Functionality

Pros:

Ease of use. The automatic setup to send to our golfers saves us valuable time. Not to mention compiling all the results.

Cons:

A suggestion. the comment feedback from our golfers is valuable and is best shared with our department heads. However, exporting a report with the comments is not possible. Or if it is, how to do that is not obvious.

Vendor Response

Hi Scott, First off, a huge thank you for your feedback! We're thrilled to hear about the ease of use and time-saving benefits you've experienced with our system—knowing it helps you focus on what truly matters. Did you know there's a feature to export customer comments? Follow these steps: Access your Dashboard Click on 'Go To List' in the top right corner (next to the navigation bar) Select the date range Hit 'Export to Excel' Voilà! You're all set to share those invaluable insights with your department.

Replied February 2024

Showing 1 - 5 of 5 Reviews