Retently 2026: Benefits, Features & Pricing

Wondering if Retently is right for your organization?

Our NPS Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Retently

4.9

(30)

Pricing

Starting at $50.00 per month

About Retently

Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights.

The platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences.

Retently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms.

Retently Screenshots

Retently Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

flat rate, per month

Plan includes:

2500 Monthly Surveys
3 Survey Campaigns
3 User Seats
Activecampaign
Anonymous Employee Surveys (Enps)
Audience and Feedback Segmentation
Automated Email Follow-Ups
Automated Recurring Surveys
Close Feedback Loop in the App
CSV

Essential

$179.00

flat rate, per month

Plan includes:

10000 Monthly Surveys
10 Survey Campaigns
10 Trends
10 User Seats
20 Trend Groups
Activecampaign
Anonymous Employee Surveys (Enps)
Antivirus Detection
Audience and Feedback Segmentation
Automated Email Follow-Ups

Professional

$359.00

flat rate, per month

Plan includes:

20000 Monthly Surveys
20 Survey Campaigns
20 Trends
20 User Seats
40 Trend Groups
Activecampaign
AI-Powered Sentiment Analysis
AI-Powered Text-Analysis
Anonymous Employee Surveys (Enps)
Antivirus Detection

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Retently Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Retently
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Analytics
Campaign Management
Campaign Planning
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Conditional Logic
CRM
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Loyalty Program
Member Portal
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Marketing
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Performance Metrics
Predictive Analytics
Question Branching
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Rewards Management
Search/Filter
Sentiment Analysis
Social Media Integration
SSL Security
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets
Workflow Management

Retently Integrations

Kommo

Asana

Autotask PSA

ClickTime

Epos Now

Dropbox Sign

See all 161 integrations

Retently User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.7

Have you used Retently and would like to share your experience with others?

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed April 2018

Easy-to-use NPS tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Setup only took minutes, and everything just works. Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders. Plus Retently plugs into the other tools I'm using. I'm a huge fan.

Cons:

I don't have any complaints. Even when there's been a small glitch, the customer support has been extremely responsive and helpful. And the low cost is great, too.

Miha M.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2024

Reliable retently

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Usage and their Support. Whenever I need explanation they help out.

Cons:

For not I do not see any big lack. Maybe some features.

Reasons for choosing Retently

Best of them in all aspects

Hilary S.

Verified reviewer

Accounting

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed August 2021

The best customer support!

This is a great tool for helping to understand your customer experience and evaluate NPS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!

Cons:

The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2019

Intuitive tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required.

Cons:

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

Verified

Reviewer

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed April 2018

Useful insights and nice integration

Easy to use and helpful insights

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can evaluate the NPS on the dashboard The system is very easy to use I integrate it wth various tools through Zapier

Cons:

If you have to send a lot of emails it can be quite expensive. But its usefulness is what makes it worth it,

Abbe W.

Verified reviewer

Management Consulting

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed January 2020

Superb Customer Service and product

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Cons:

Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

Reasons for choosing Retently

Customer service, ease of use/setting up and price

John W.

Banking

10000+ employees

Used monthly for less than 12 months

Review source

Reviewed March 2017

Great Product

Hi! I'd like to share a quick overview of my experience with Retently. Recommendations to others Retently app is easy to setup, and within minutes you can get it working. There are clear steps on what you have to do after signing up t : Import Customers Personalize Survey Finish Set up What do you like best? Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends What problems are you solving and what are my benefits? This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends

Cons:

Nothing, great product and great service!They delivered the value at the right time with the right mindset.

Verified

Reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed April 2019

Retently NPS Review

Retently has all that you need as an NPS app. It helped us to take action faster and improve retention. Keep up good work!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it's to set up and available integrations.

Cons:

It would be nice to get some alerts if the volume of NPS responses is not usual. There was an issue on our end still it took time even to notice that we didn't get responses for one of the segments.

Verified

Reviewer

Management Consulting

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2020

Great response rates thanks to Retently

Great customer service and support and good value for money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected. The software is easy to use and very intuitive.

Cons:

Nothing I can think of right now. It had all our integration requirements.

Verified

Reviewer

Wholesale

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed October 2018

The ease of use of Retently