Retently 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Retently

4.9

(30)

Pricing

Starting at $50.00 per month

About Retently

Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights.

The platform is customizable, and users can integrate it with third-party applications to help streamline workflows and manage feedback. Retently boosts customer experiences with cross-channel feedback tools to identify channels customers are likely to engage. Segmentation uses real-time data to deliver personalized experiences.

Retently provides a suite of tools to boost response rates. The automation and routing process aims to improve follow-up strategies. Businesses can also use the software to gauge product experience through sentiment analysis and collecting feedback across multiple platforms.

Retently Screenshots

Retently Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

flat rate, per month

Plan includes:

2500 Monthly Surveys
3 Survey Campaigns
3 User Seats
Activecampaign
Anonymous Employee Surveys (Enps)
Audience and Feedback Segmentation
Automated Email Follow-Ups
Automated Recurring Surveys
Close Feedback Loop in the App
CSV

Essential

$179.00

flat rate, per month

Plan includes:

10000 Monthly Surveys
10 Survey Campaigns
10 Trends
10 User Seats
20 Trend Groups
Activecampaign
Anonymous Employee Surveys (Enps)
Antivirus Detection
Audience and Feedback Segmentation
Automated Email Follow-Ups

Professional

$359.00

flat rate, per month

Plan includes:

20000 Monthly Surveys
20 Survey Campaigns
20 Trends
20 User Seats
40 Trend Groups
Activecampaign
AI-Powered Sentiment Analysis
AI-Powered Text-Analysis
Anonymous Employee Surveys (Enps)
Antivirus Detection

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Retently Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Retently
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Analytics
Campaign Management
Campaign Planning
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Conditional Logic
CRM
Customer Activity Tracking
Customer Database
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Loyalty Program
Member Portal
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Marketing
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Performance Metrics
Predictive Analytics
Question Branching
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Rewards Management
Search/Filter
Sentiment Analysis
Social Media Integration
SSL Security
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets
Workflow Management

Retently Integrations

Kommo

Asana

Autotask PSA

ClickTime

Epos Now

Dropbox Sign

See all 161 integrations

Retently User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.7

Have you used Retently and would like to share your experience with others?

Chris T.

Verified reviewer

Accounting

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2024

Retently is a great NPS feedback tool

Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant.

Cons:

None really...would be nice if it had native SMS reviews.

Reasons for switching to Retently

Ask Nicely too difficult to deploy and manage. Too expensive also.

Evan C.

Verified reviewer

Retail

201-500 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Solid Platform, Great Support, Very Affordable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.

Cons:

There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.

Reasons for choosing Retently

Cost, Features, Ease of Implementation, Support

Reasons for switching to Retently

Cost and Features

Stevan N.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for free trial

Review source

Reviewed January 2024

Product is okay. But Service is terrible. Not recommended

I would not recommend this simply because we have lost lot of time exploring this software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took

Cons:

Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time.

Vendor Response

Hello, Retently offers a subscription-based service with a 7-day trial, extendable once. Since November, you've created six trial accounts using different domains. During your trials, we reached out over 15 times for onboarding support, but these attempts were unanswered. We also conducted one demo and one setup call to assist you further. We shared comprehensive resources in the call and follow-up. Despite this, you have initiated subsequent support requests on the exact topics already provided during both calls and the follow-up resources. It's essential to understand that the plan you sought, the Basic plan, is self-service. While we provide resources and support, it's designed for those comfortable managing their accounts independently. We concluded that our services might not align with your needs and recommended platforms that might be a better fit, including those offering free plans. Thank you for considering Retently, and we wish you success in finding a suitable service.

Replied January 2024

Dorota C.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed September 2024

Great support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach.

Cons:

The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit.

Antoine R.

Verified reviewer

Consumer Goods

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed September 2024

Great feedback and survey tool !

The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks !

Cons:

I don't have much to say here. Maybe just a slicker UX in the reporting tools

George M.

Verified reviewer

E-Learning

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed January 2019

Does what it promises

We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Cons:

Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

Mark D.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2018

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Ease of use, beautiful and intuitive interface, cost effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Cons:

None!

John J. L.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed June 2018

The Retently team was very helpful in getting up and running.

Easy implementation of industry standard NPS product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super quick on-boarding. Very competitive pricing. What more could you want? Having a NPS process in place is a must for our business.

Cons:

No native interface with BigCommerce but easily solved with Zapier. Support provided by Retently in getting everything dialed in properly.

Kellie A.

Verified reviewer

Executive Office

2-10 employees

Used weekly for free trial

Review source

Reviewed August 2018

Quick and Easy!

I felt good about how my customers thought of my business, but it was wonderful to see it in print. I also realize that I should be able to convert much of the feedback into Google reviews and increase my rankings. That will get me to the top of my page. I'm excited to get a regular review process started.

Ratings Breakdown

Ease of use

Functionality

Pros:

I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!

Cons:

Can't think of a thing! It was super easy.