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RingCentral Engage Digital

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Overview
RingCentral Engage Digital

RingCentral Engage Digital 2026: Benefits, Features & Pricing

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  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • User Reviews

Overview

RingCentral Engage Digital
RingCentral Engage Digital
4.8
(12)

Pricing

Starting at $1.00 per year

About RingCentral Engage Digital

RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, from anywhere. Once set up, the platform automatically routes messages to the most qualified agents based on their skills, languages, specialties and more. You can also set up routing rules that assign incoming messages automatically to these agents.

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RingCentral Engage Digital User Interface

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RingCentral Engage Digital Pricing and Plans

Starting price: $1.00 per year
Free Trial
Free Version

Basic

$1.00

per year

No plan information available

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    RingCentral Engage Digital Features

    • Popular features found in Customer Engagement
      Communication Management
      Customer History
      Feedback Management
      Live Chat
      Multi-Channel Communication
      Reporting/Analytics
    • More features of RingCentral Engage Digital
      Access Controls/Permissions
      Activity Dashboard
      Activity Tracking
      AI Copilot
      Alerts/Escalation
      Alerts/Notifications
      API
      Automated Responses
      Chatbot
      Chat/Messaging
      Churn Management
      Collaboration Tools
      Complaint Monitoring
      Contact Management
      Content Management
      CRM
      Customer Communication
      Customer Database
      Customer Segmentation
      Customer Support
      Customizable Branding
      Customizable Fields
      Customizable Forms
      Customizable Reports
      Dashboard
      Data Import/Export
      Email Management
      Email Templates
      For iPad Devices
      For Startups
      Gamification
      Inbox Management
      Interaction Tracking
      Interactive Content
      Knowledge Base Management
      Knowledge Management
      Lead Management
      Mobile Access
      Monitoring
      Multi-Channel Data Collection
      Natural Language Processing
      Negative Feedback Management
      On-Demand Communications
      Performance Metrics
      Personalization
      Predictive Analytics
      Queue Management
      Real-Time Analytics
      Real-time Consumer-facing Chat
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Reporting & Statistics
      Sales Pipeline Management
      Search/Filter
      Sentiment Analysis
      Single Sign On
      SMS Messaging
      Social Media Integration
      Support Ticket Management
      Survey/Poll Management
      Surveys & Feedback
      Tagging
      Template Management
      Text Analysis
      Third-Party Integrations
      Video Support
      Workflow Management

    RingCentral Engage Digital User Reviews

    Overall Rating

    4.8

    Ratings Breakdown

    5

    83%

    4

    8%

    3

    8%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.8

    Value for money

    4.5

    Customer support

    4.4

    Functionality

    4.6

    Have you used RingCentral Engage Digital and would like to share your experience with others?

    VR
    Verified
    Reviewer

    Mental Health Care

    5001-10000 employees

    Used weekly for less than 12 months

    Review source

    Reviewed March 2023

    RingCentral is great for Telehealth!

    5

    Overall my experience has been great

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It allows patients to contact you via phone call or text but uses a different number than your personal number
    Cons:
    Notifications sometimes get lost so I don't see a text for a while.

    Read More

    KC
    Kendall C.

    Verified reviewer

    Law Practice

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed January 2026

    Time Saver and great for Memo Keeping

    5

    Huge time saver with the note taking feature. Great that I can answer calls if I am at the copier or in the kitchen or working the front desk.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I like that I can use my computer, cellphone or desk phone with the app. The AI features for our notes are great and save so much time!
    Cons:
    I do not love that it announces that "AI is taking notes" but I understand why it might need to for legal purposes. However, the usual "this call is being recorded for quality assurance purposes" seems to bother people less than the "AI is taking notes"

    Read More

    JR
    Jon Jon R.

    Verified reviewer

    Construction

    11-50 employees

    Used weekly for less than 6 months

    Review source

    Reviewed May 2022

    RingCentral Engage Digital

    3

    good software for the people who is in this industry

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    good software for the people who is in this industry
    Cons:
    user interface sometimes lagging during opening og the App

    Read More

    VR
    Verified
    Reviewer

    Health, Wellness and Fitness

    201-500 employees

    Used daily for less than 2 years

    Review source

    Reviewed February 2021

    I can Send Fax !

    5

    Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application.
    Cons:
    IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too.

    Read More

    VR
    Verified
    Reviewer

    Mechanical or Industrial Engineering

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed February 2022

    Free version of Glip is so good!

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    easy to use , deploy , we use this for like 5 years now, so easy to use and keep all our files and communication in one place now
    Cons:
    nothing much , all is good, the free version is stable and trusty, it has an apps, sometimes it is slower to load but still manageable

    Read More

    FS
    Fauziah S.

    Verified reviewer

    Media Production

    11-50 employees

    Used daily for less than 12 months

    Review source

    Reviewed March 2022

    Ringcentral review

    5

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    I like all features on RingCentral. I can import and export data easily. RingCentral also have notes feature that help me assist my task and also have video call meeting, so I don't need to use another video call application.
    Cons:
    If I don't open RingCentral for a while, the notification didn't appear on my laptop. So I should to open RingCentral routine.

    Read More

    jj
    jeannine j.

    Verified reviewer

    Real Estate

    2-10 employees

    Used daily for less than 12 months

    Review source

    Reviewed January 2022

    RingCentral

    5

    Overall, I really enjoy using this product.

    Ratings Breakdown

    5
    Ease of use
    2
    Customer support
    4
    Functionality
    icon
    Pros:
    I love the text feature with this application, as well as being able to video call.
    Cons:
    I do not like that when I am making a call merging 2 calls is complicated. Another issues is setting up the app on my phone. It appears that the security code never works.

    Reasons for switching to RingCentral Engage Digital

    In order to use the texting feature

    Read More

    JS
    Johnny S.

    Verified reviewer

    Entertainment

    Self-Employed

    Used daily for less than 12 months

    Review source

    Reviewed September 2021

    Ring central review

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    The product is easy to use and has a dashboard to help u understand better
    Cons:
    I feel like it can be better always keep trying to improve dont stay the same

    Read More

    DH
    Dwana H.

    Verified reviewer

    Online Media

    Self-Employed

    Used weekly for free trial

    Review source

    Reviewed July 2022

    My RingCentral Experience

    5

    We use workspace analytics and poll your co-workers both were and eye opening experience to see how the computer can take the information from work and time on the computer and give a chart for analytics.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Do not distrub while screen setting. Also, my Microsoft 365 calendars and contacts, and being able to have my Google also together. I still use Microsoft Teams for our member chats daily. The keyboard shortcuts are a life saver for me. My notifications and sounds help me to know who trying to get in touch with me.
    Cons:
    I didn't have more colors to choose from with themes.

    Reasons for choosing RingCentral Engage Digital

    RingCentral was the new software to meet the needs of the companies and myself since Covid-19 for all of us remote work from home employees.

    Read More

    KT
    Kate Paulyne T.

    Verified reviewer

    Online Media

    11-50 employees

    Used daily for less than 6 months

    Review source

    Reviewed March 2022

    Easy communication and sharing

    5

    I am loving it so far! Easy communication with my supervisor

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    It is easy to chat and share files through RingCentral.
    Cons:
    So far, I have nothing to not like in this software.

    Read More

    Showing 1 - 10 of 12 Reviews
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