RingCentral Engage Digital 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RingCentral Engage Digital

4.8

(12)

Pricing

Starting at $1.00 per year

About RingCentral Engage Digital

RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, from anywhere. Once set up, the platform automatically routes messages to the most qualified agents based on their skills, languages, specialties and more. You can also set up routing rules that assign incoming messages automatically to these agents.

RingCentral Engage Digital Screenshots

RingCentral Engage Digital Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

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RingCentral Engage Digital Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of RingCentral Engage Digital
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Automated Responses
Chatbot
Chat/Messaging
Churn Management
Collaboration Tools
Complaint Monitoring
Contact Management
Content Management
CRM
Customer Communication
Customer Database
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Email Management
Email Templates
For iPad Devices
For Startups
Gamification
Inbox Management
Interaction Tracking
Interactive Content
Knowledge Base Management
Knowledge Management
Lead Management
Mobile Access
Multi-Channel Data Collection
Natural Language Processing
Negative Feedback Management
On-Demand Communications
Performance Metrics
Personalization
Predictive Analytics
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Sales Pipeline Management
Search/Filter
Sentiment Analysis
Single Sign On
SMS Messaging
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Third-Party Integrations
Video Support
Workflow Management

RingCentral Engage Digital Integrations

Instagram

Bazaarvoice

Customer Communities

Khoros Care

Pipefy

Salesforce Starter

See all 21 integrations

RingCentral Engage Digital User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.4

Functionality

4.6

Have you used RingCentral Engage Digital and would like to share your experience with others?

Verified

Reviewer

Mental Health Care

5001-10000 employees

Used weekly for less than 12 months

Review source

Reviewed March 2023

RingCentral is great for Telehealth!

Overall my experience has been great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows patients to contact you via phone call or text but uses a different number than your personal number

Cons:

Notifications sometimes get lost so I don't see a text for a while.

Kendall C.

Verified reviewer

Law Practice

51-200 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Time Saver and great for Memo Keeping

Huge time saver with the note taking feature. Great that I can answer calls if I am at the copier or in the kitchen or working the front desk.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I can use my computer, cellphone or desk phone with the app. The AI features for our notes are great and save so much time!

Cons:

I do not love that it announces that "AI is taking notes" but I understand why it might need to for legal purposes. However, the usual "this call is being recorded for quality assurance purposes" seems to bother people less than the "AI is taking notes"

Jon Jon R.

Verified reviewer

Construction

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed May 2022

RingCentral Engage Digital

good software for the people who is in this industry

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

good software for the people who is in this industry

Cons:

user interface sometimes lagging during opening og the App

Verified

Reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

I can Send Fax !

Great, highly recommended if you receive a lot of calls a day. or want someone to man the phone while your office is closed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can send and receive texts, fax, and call. We can also make team groups that allow us to communicate directly with the team members. If you want to record all your calls for QA purposes you can also do it with this software. The best part is that they have a mobile application.

Cons:

IT's a paid software and you can only use this if you have an internet connection. It's kinda pricey too.

Verified

Reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Free version of Glip is so good!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use , deploy , we use this for like 5 years now, so easy to use and keep all our files and communication in one place now

Cons:

nothing much , all is good, the free version is stable and trusty, it has an apps, sometimes it is slower to load but still manageable

Fauziah S.

Verified reviewer

Media Production

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Ringcentral review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like all features on RingCentral. I can import and export data easily. RingCentral also have notes feature that help me assist my task and also have video call meeting, so I don't need to use another video call application.

Cons:

If I don't open RingCentral for a while, the notification didn't appear on my laptop. So I should to open RingCentral routine.

jeannine j.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

RingCentral

Overall, I really enjoy using this product.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love the text feature with this application, as well as being able to video call.

Cons:

I do not like that when I am making a call merging 2 calls is complicated. Another issues is setting up the app on my phone. It appears that the security code never works.

Reasons for switching to RingCentral Engage Digital

In order to use the texting feature

Johnny S.

Verified reviewer

Entertainment

Self-Employed

Used daily for less than 12 months

Review source

Reviewed September 2021

Ring central review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use and has a dashboard to help u understand better

Cons:

I feel like it can be better always keep trying to improve dont stay the same

Dwana H.

Verified reviewer

Online Media

Self-Employed

Used weekly for free trial

Review source

Reviewed July 2022

My RingCentral Experience

We use workspace analytics and poll your co-workers both were and eye opening experience to see how the computer can take the information from work and time on the computer and give a chart for analytics.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Do not distrub while screen setting. Also, my Microsoft 365 calendars and contacts, and being able to have my Google also together. I still use Microsoft Teams for our member chats daily. The keyboard shortcuts are a life saver for me. My notifications and sounds help me to know who trying to get in touch with me.

Cons:

I didn't have more colors to choose from with themes.

Reasons for choosing RingCentral Engage Digital

RingCentral was the new software to meet the needs of the companies and myself since Covid-19 for all of us remote work from home employees.

Kate Paulyne T.

Verified reviewer

Online Media

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Easy communication and sharing