Wiseback 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Wiseback

4.9

(21)

Pricing

Pricing available upon request

About Wiseback

Wiseback enables businesses to listen to their customers at all touch points in an omnichannel structure. It allows users to collect real-time feedback and measure with popular CX metrics (CSAT, NPS, CES). Teams can close all loops with management screens and manage end-to-end customer experiences with personalized real-time reports.

Wiseback Screenshots

Wiseback Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Wiseback Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Wiseback
Access Controls/Permissions
Alerts/Notifications
API
Customizable Branding
Customizable Forms
Customizable Reports
Drag & Drop
Feedback Management
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
NPS Survey Structure
Real-Time Analytics
Real-Time Reporting
Sentiment Analysis
Surveys & Feedback
Tagging
Text Analysis
Trend Analysis

Wiseback User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.7

Have you used Wiseback and would like to share your experience with others?

Özlem S.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 12 months

Reviewed November 2022

customer experience management

user friendly budget friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

user friendly budget friendly. I use it without any support. Report works, in real time

Cons:

No customer experience map should be added.

Reasons for switching to Wiseback

SurveyMonkey

Savas C.

Verified reviewer

Computer Software

1001-5000 employees

Used monthly for less than 12 months

Reviewed December 2022

Sophisticated Customer Experience Management

We are offering Wiseback solution to Intertech clients through partners ecosystem, based on feedback I received from ecosystem clients, stakeholders and product teams, all parties provided very positive feedback around the solution compared to alternatives. This is crucially important for us to make our clients experience this sort of sophisticated service and functionalities in CX space.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is obviously critical to manage and monitor customer journey for financial institutions in particular banking sector as client base of our firm. This solution is very user friendly and much more sophisticated to generate reporting and survey management backed by strong analytical skills and software. Furthermore, integration via apis with core crm tools and banking systms is very flexible and easy to onboard in fast.

Cons:

Future projections of customer pattern could be developed by data analysis in more specific way. However, this is not a blocker to leverage whole solution.

Reasons for choosing Wiseback

Much more flexible integration structure, some critical features for better reporting and further customizable content, excellent price gain ratio compared to alternatives.

Ayça A.

Verified reviewer

Information Technology and Services

501-1000 employees

Used monthly for less than 2 years

Reviewed November 2022

Wiseback Review

Overall pleased with the Wiseback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It can be used easily and the reports of our surveys are easy to read and adequate.

Cons:

While creating our surveys sometimes you need to go step by step to not disturb the structure of it.

Oktay G.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Reviewed November 2022

Quick Analyze

I have been using it for almost 3 years, we take customer satisfaction surveys quickly and if our customers are not satisfied, we reach them quickly and address their concerns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can share quickly by creating a quick survey, you can easily review the surveys you share, and you can share them in different applications if you want. Sometimes I use it as a checklist and sometimes as a customer satisfaction form.

Cons:

After sharing a survey, I would like to add or remove questions on it.

Reasons for choosing Wiseback

I can always reach customer service, they respond to my requests and help.

Verified

Reviewer

Gambling & Casinos

51-200 employees

Used daily for less than 2 years

Reviewed November 2022

wiseback happy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

simple, fast, clear, flexible user friendly

Cons:

There is no answer to this question yet, maybe in the future

Verified

Reviewer

Government Administration

501-1000 employees

Used weekly for more than 2 years

Reviewed November 2022

Wiseback Review

Wiseback is a good platform where we can get fast results in measuring customer satisfaction and expectations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

user-friendly, easy to implement, reporting easy to understand

Cons:

For nearly two years, We are using this platform, and I did not come across unexpected scenarios

Umay K.

Verified reviewer

Construction

51-200 employees

Used weekly for more than 2 years

Reviewed November 2022

The best in CX

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wiseback has a very user-friendly panel and reporting mechanism is very easy. In addition to this, 24/7 support is a plus.

Cons:

Literally, I don't have any bad experiences.

Reasons for switching to Wiseback

Seemetrix is a global brand but in locally it doesn't work properly in terms of language and SMS provider system. After a lot of bad experiences, I wanted to find a similar program and it was Wiseback. What's more, it was cheaper.

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for free trial

Reviewed November 2022

Strongly recommended!

Really positive indeed. The Wiseback team is also easy to contact and always there for questions and support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's definitely easy to use. Its friendly, understandable user interface makes it easy and fun. The AI, reporting, dashboard functionalities were great.

Cons:

Nothing specific. However, it would be nice to have a development/release roadmap to see the upcoming features and solutions.

Burak Bora O.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Reviewed November 2022

wb rev.

A platform that offers more than what we need for customer experience management. We have provided two-way integration without hassle using the provided APIs. We also take the necessary actions for feedback by using the management screens.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It offers easy-to-use and functional screens. we can get real-time feedback data. We follow up the negative feedback with the instant notification system. With Wise Analysis, we can create our own report screens. We use it without the need for a support team.

Cons:

It fully meets our needs. Maybe it will nice to have if more information was provided on the customer card.