Experience.com 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Experience.com

4.7

(89)

Pricing

Pricing available upon request

About Experience.com

Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the mortgage, insurance, real estate, hospitality, and telemarketing industries with collecting and analyzing customer (CX) and employee (EX) experience data. Experience.com enables businesses to implement CX programs to analyze feedback data and drive business outcomes

With the assistance of CX experts, businesses can collect feedback from customers at every point of the customer journey. Experience.com's XMP solution deploys workflows and multi-touch surveys to build and maintain feedback campaigns. This solution provides real-time business visibility of all customer engagement such as response rates, NPS score, and more.

For employee experiences, leadership teams can utilize Experience.com's continuous feedback tools to take action on improving engagement, productivity, and employee satisfaction. Experience.com can improve employee experiences at every employee journey during recruiting, training, annual surveys, and more. With integrated APIs, HR departments can share employee reviews on third-party recruiting and social media platforms.

Experience.com Screenshots

Experience.com Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Experience.com Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Experience.com
Access Controls/Permissions
Alerts/Notifications
API
CRM
Customer Experience Management
Customizable Forms
Feedback Management
Knowledge Management
Media Monitoring
Multi-Channel Data Collection
NPS Survey Structure
Predictive Analytics
Real-Time Reporting
Response Management
Review Monitoring
Sentiment Analysis
Social Media Integration
Surveys & Feedback
Text Analysis
Third-Party Integrations

Experience.com Integrations

WooCommerce

Denim Social

Microsoft Teams

SalesLoft

Slack

LinkedIn Learning

See all 16 integrations

Experience.com User Reviews

Overall Rating

4.7

Ratings Breakdown

85%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.5

Functionality

4.7

Michael F.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Social Survey Has Elevated My Business!

Social Survey is an excellent company and a phenomenal product. In just a few months, their software has allowed me to collect nearly 60 customer surveys on many of my staff members. Highly recommended!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Social Survey makes the process of securing customer surveys quick and seamless. Their API allowed me to connect the platform to my CRM. Social Survey has an incredible and supportive team of people always willing to help.

Cons:

There aren't any cons that come to mind. I do believe they can improve their dashboard.

Matthew H.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Great with a Hiccup

It's been really good. I wish I had it earlier in my career.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease of getting high marks on my reviews and that they get cross posted without me having to think about it.

Cons:

I keep getting notifications about realtors asking for me to rate or review them but there is no way to tell which ones are requesting it on my dashboard. It's been frustrating. It would be great if the email came over telling me who requested it or that it would be highlighted on my dashboard.

Vendor Response

Thank you for your great feedback! We’re so glad to hear that you love the ease of receiving high marks on your reviews and the cross-posting feature. We completely understand your frustration with the realtor review requests, and we appreciate you bringing it up. We’ll share your suggestion about adding more clarity on the dashboard and email notifications with our product team to improve the experience. Thanks again for being part of the Experience.com community, and we’re happy to support you moving forward!

Replied April 2025

George A.

Verified reviewer

Financial Services

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed March 2025

My experience with Experience

I am not satisfied with my overall experience with the product, especially when compared to an elite subscription. It requires using multiple social media platforms to accurately gauge your presence. Instead, the focus should be on measuring the quality of that presence rather than the quantity. Additionally, the lack of support after purchasing the product is frustrating. Overall, I feel it was a wasteful investment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The capability to effectively evaluate and enhance my business's online presence.

Cons:

Reliance on manual oversight rather than leveraging automation limits efficiency and progress. It's essential to embrace solutions that can streamline this process, enabling us to focus on higher-value tasks instead of constantly managing them.

Michael P.

Verified reviewer

Banking

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed December 2024

User friendly even for the technically challenged.

I've been impressed by what they've been able to do for me. As an older person, my knowledge of the internet/computers is limited when compared to the younger generations. This often creates frustration for me. I can honestly say, there are no worries with your system. You've been prompt, understanding, patient, and extremely friendly. Thank you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I wanted to raise my standing in my market...you called me. You were friendly, prompt, courteous, and informative. An overall pleasant experience/conversation.

Cons:

I would have to say, I haven't found any Cons. I would like it if they could help me to improve my standing on Zillow. I don't care for Zillow much, but the public at large do use it.

Vendor Response

Thank you so much for the heartfelt review! We’re thrilled to hear that our team has made the process easy and pleasant for you, and we truly appreciate your kind words. We understand your concern about Zillow, and we’re always looking for ways to improve our services – we’ll definitely keep that in mind as we continue to enhance the platform. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!

Replied February 2025

Juno L.

Verified reviewer

Real Estate

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed March 2025

great review

very satistfied, a great way of referencing myself to prospective client since the review tells about me and my work ethics

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very quick in sending the review link to my clients and realtors. a great way of introducing myself to my prospective clients

Cons:

I hope that it collaborate with other app like google and linkeln etc.

Vendor Response

Thanks so much for your awesome review—we really appreciate it! We’re thrilled to hear how quick and easy it is for you to send review links to clients and realtors, and that it’s been a great way to introduce yourself to prospective clients. That’s exactly the kind of connection we want to help you build! We love your feedback about collaborating with apps like Google and LinkedIn—it’s a fantastic idea! We’re always exploring ways to enhance integrations, and I’ll pass your suggestion along to our team to consider for future updates. In the meantime, we’re so glad you’re satisfied and that the reviews are showcasing your work ethic to prospective clients. If there’s anything else we can do to support you, just let us know!

Replied March 2025

Jason F.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Great Sales Tool!

Fantastic. It's an important part of our overall sales strategy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the return rate is high which is critical.

Cons:

The reviews sometimes disconnect from the various social media platforms.

Vendor Response

Thanks for your review—we’re thrilled to hear you find it a great sales tool with a high return rate! It’s awesome that it’s become a key part of your sales strategy. We’re sorry to hear about the occasional disconnects from social media platforms; we’d love to get that sorted for you. Please reach out to our support so we can troubleshoot and keep everything running smoothly. Appreciate your feedback!

Replied March 2025

Chad H.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Experience Review Chad

Excellent. I have had no issues. I enjoy when I get an email stating that I have received another five star review!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to share on social media and easy to send my clients to see my reviews history.

Cons:

No real cons. I need to get with you on the training you offer to make my social media and internet SEO better.

Vendor Response

Hi Chad, thanks for your review—we’re glad you’re enjoying how easy it is to share on social media and send clients to see your review history! It’s great to hear you’re loving those five-star review emails too. No cons is music to our ears, and we’d be happy to help you with training to boost your social media and SEO game—just reach out to our support to set it up. Appreciate your feedback and happy to hear it’s been excellent for you!

Replied March 2025

Maverick J.

Verified reviewer

Financial Services

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed December 2024

Great tool, flawed ranking system

If collecting reviews on automation is all you're looking for, this is a great product. They also created a leaderboard of professionals in each city. They create the rules for what gets you to the top of the leaderboard, which many of the rules are logical (who has the highest quality and count of reviews). The illogical rule is that one day they abruptly changed the ranking logic to where your web presence is part of the ranking criteria (you can look at your ranking over time and see they day when you drop). Whether or not you rank high on the web should have the weight it does with you being seen as a high rated, high performing professional in the city. The only way to get ranked high on their web presence criteria is if you buy their add-on service to extend your web presence. This immediately changed the rankings to where only those professionals paying for the extended web presence, which alone could be a great feature, are the ones at the top, regardless of if they are the highest ranking professionals by review quality and count. This undermines their entire system and makes their business untrustworthy, as it is a pay-to-win structure. They created a system for them to win at - a business move that may have sounded good from the start, but it is only good for their customers willing to pay. I'm sure the business model will work for them still, as they'll be servicing less clients but at a higher revenue per client. I believe however this change will result in the inability for them to grasp the market with widespread adoption of their review software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with our CRM for automatic review requests after a deal closing is wonderful. The integration with Google business listing is top notch as well.

Cons:

They created a pay-to-win scenario that undermined all the positive impressions i had about the company.

Kris M.

Verified reviewer

Banking

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed March 2025

Great platform! Ive been a user for 5+ years

Great platform, I have been using it for years. Its nice to send the link to clients so you can get manual reviews, and nice to consolidate all your review sites into 1 to use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc.

Cons:

Nothing really negative. I like you can link socials and the only thing is, sometimes its hard to get the client to leave a review, it would be good if they got a TEXT also and not just an email. Would see more reviews for sure!

Vendor Response

Thank you for your fantastic feedback! We’re thrilled to hear that you’ve been enjoying the platform for over 5 years and that it’s helping you consolidate all your reviews in one place. We also appreciate your suggestion about sending text notifications along with emails for review requests — that’s a great idea, and we’ll be sure to share it with our product team. Thanks again for being a loyal user, and we’re excited to continue supporting you in managing your reviews and building your reputation!

Replied April 2025

John T.

Verified reviewer

Banking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

The best exoerience!

It's been ok, bht I could use more tools

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reviews management is easy and i like the AI feature also.

Cons:

I'd like the ability to share quickly to Canva and insta

Vendor Response

Thank you for your feedback! We’re glad to hear that you’re enjoying the ease of review management and the AI feature. We also appreciate your suggestion about sharing directly to Canva and Instagram — that’s a great idea, and we’ll pass it along to our product team as we continue to improve the platform. Thanks for being a part of Experience.com, and we’re excited to keep supporting you with more tools and features in the future!

Replied April 2025

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