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giftmall 2026: Benefits, Features & Pricing

On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

giftmall
giftmall
5.0
(51)

Pricing

Pricing available upon request

About giftmall

giftmall is an international provider of gift card solutions. Founded in 2013, the company evolved from a single gift card catalogue to an ecosystem of products and services for simple, accessible, and effective corporate gifting. After 12 years on the market, giftmall has earned the trust of 1,700 clients and 1,000 brand partners.

The company’s products include the giftmall multibrand card and brand gift cards from more than 3,000 brands in 45 countries. The company’s tech solutions include:

  1. giftmall business account, a self-service tool for companies to effectively engage employees, build customer loyalty, and strengthen partner relationships across Europe;

  2. giftmall API for clients who want to automate the gift card distribution from their CRM, ERP, HRM systems or streamline loyalty programs;

  3. giftmall white label, a customised catalogue, for the businesses that want to maintain their brand’s visual identity in gifting but have access to giftmall’s choice of brands.

giftmall Screenshots

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giftmall Pricing and Plans

Starting price: Pricing available upon request
Free Trial
Free Version

giftmall Features

  • Popular features found in Customer Loyalty
    Campaign Management
    CRM
    Customer Activity Tracking
    Customer Surveys
    eCommerce Management
    Gamification
    Gift Card Management
    Loyalty Cards
    Member Portal
    Membership Management
    Multi-Channel Marketing
    Referral Tracking
  • More features of giftmall
    Activity Dashboard
    Activity Tracking
    API
    Client Portal
    Coupons
    Customer Database
    Customer Profiles
    Customer Segmentation
    Customizable Branding
    Customizable Templates
    Digital Wallet
    Email Marketing
    Engagement Tracking
    Incentive Management
    Loyalty Program
    Multi-Language
    Product Catalog
    Promotions Management
    Reporting/Analytics
    Rewards Management
    Rewards Points
    Third-Party Integrations
    Transaction History

giftmall User Reviews

Overall Rating

5.0

Ratings Breakdown

5

98%

4

0%

3

2%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.9

Roman's profile

Roman B.

Verified reviewer

Media Production

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed August 2024

Workplace benefit

5

Have been receiving incentives via giftmate for a couple of months now, everything is running super smoothly and I truly enjoy all the gifts.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I can use the point my company sends me the very same day for what I prefer in the marketplace.
Cons:
Never had any fail or issue with this product so nothing to mention even.

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AZ

Andrew Z.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed April 2024

Enhanced loyalty among our clients

5

giftmate helped us change our approach to maintaining strong relationships with our B2B customers and partners. Prior to this cooperation, we had a chance to try and manage our sales motivation and reward programs on our own, and let me say it was rather hectic. Mostly, we struggled with keeping it predictable, scalable, and systemized. It was also hard to track our random actions in rewarding our partners and to evaluate the results. Later, we found giftmate's software and decided to give it a try. Now it serves as a pivotal tool in our arsenal, driving our customer loyalty programs to new heights and ensuring repeat purchases. It was valuable for us that with giftmate we were able to install a system of ready-made bonuses and to get detailed analytics of our spending and to see whether the rewards we sent were used by the clients. Since we track the repeat purchase rate among our clients at our company, we can confirm that our loyalty program investments were successful.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
An intuitive platform that simplifies our sales motivation program, provides detailed analytics
Cons:
There were no points of high importance that bothered us. However, as an opportunity for improvement, I believe a learning curve for new users in setting up and fully utilizing the platform's features might be beneficial.

Reasons for switching to giftmall

Giftmate is much more supportive and flexible in serving mid-size clients like we are.

Vendor Response

Thanks for this generous review, Andrew! It's a pleasure working with you. We agree with the point of improvement that was mentioned and are working on it already!

Replied May 2024

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MP

Mykola P.

Verified reviewer

Computer Software

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed May 2024

Using incentives for marketing goals of our customers

3

Our company specializes in organizing various loyalty campaigns for our customers in Poland. Having a partner that can supply us with gift cards from many popular desired brands to use as prizes in such activities is super important for us. We highly recommend the giftmall team, as they provide great support and can even expand their already wide catalog for specific requests.

Ratings Breakdown

3
Ease of use
3
Value for money
5
Customer support
3
Functionality
icon
Pros:
great range of brands in the incentives catalog for our target market
Cons:
I haven’t noticed any disadvantages)))))

Vendor Response

Hi Mykola! We hope our ongoing improvements will make you even more satisfied with our product. Thanks a lot for your review, it is important for us to stay in touch with our clients and to get their feedback so we can identify our points of growth.

Replied June 2024

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AS

Anastasiia S.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed September 2024

Our customers enjoy it

5

giftmate has been a game-changer for our customer care team. We've integrated it into our workflow so that agents can easily reward customers for positive interactions or to quickly resolve issues. Our customers love the variety of gift cards they can choose from. It's like giving them a little surprise gift, and it really makes a difference in how they feel about our company. We've seen a huge improvement in customer satisfaction since we started using giftmate. It's a simple tool with a big impact.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
It's incredibly easy to integrate and use, and the wide variety of gift cards allows us to offer personalized rewards.
Cons:
We've been using giftmate for over a year, and we haven't encountered any issues. The platform has been reliable and easy to use.

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DM

Daniel M.

Verified reviewer

Education Management

1001-5000 employees

Used monthly for less than 12 months

Review source

Reviewed September 2024

Happy Employees, Happy Work

5

We've been using giftmate’s gift card solutions to boost employee engagement at our university. The platform is easy to navigate, and the wide variety of gift cards makes it simple to find something that fits our employees' interests. We've seen a noticeable increase in employee satisfaction since implementing these programs. The gift cards serve as a great way to reward hard work and recognize achievements, fostering a positive and motivated work environment.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Its user-friendly interface and wide selection of gift cards make it easy to find the perfect reward for every occasion. We love that we can customize rewards and track employee engagement through the platform. Plus, the giftmate team is always there to provide excellent support.
Cons:
We couldn’t find something that would bother us so I guess nothing at all

Read More

VB

Veronika B.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed October 2024

Great platform for employee motivation

5

Giftmate has been a fantastic addition to our company’s employee engagement strategy. As a logistics company, keeping our staff motivated is key, and this platform has made it easy to set up and manage various reward programs. The flexibility in reward options is a big plus, and the strong support we get is very reassuring. Highly recommend it for companies looking for an easy and impactful way to motivate their teams!

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
- Giftmate's platform is incredibly simple to navigate, making it easy to manage and implement employee motivation programs in no time. - Their customer support is top-notch, always responsive and ready to help with any specific needs or queries. - The rewards system is very flexible, in the end allowing employees to choose between cash or gift certificates for their favorite brands, which makes it feel more personalized.
Cons:
Honestly, after several months of usage, I haven't encountered any issues or downsides with the platform.

Read More

TM

Tatiana M.

Verified reviewer

Information Technology and Services

501-1000 employees

Used monthly for less than 12 months

Review source

Reviewed August 2024

multipurpose gifting solution for medium businesses. recommended

5

giftmate is good value for money for medium businesses, who want to keep employees and customers loyal. Recommended

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
giftmate is simple and convenient solution to manage our employee recognition program and to keep our customers loyal. It also helps us to incentivise our feedback collection campaigns, improving response rate. A big plus of the service is an international catalogue of gift cards. It's crucial for us, because our clients and employees are located all over the world and with giftmate we cover all of them on the one platform. so to conclude, giftmate is a solution that is working for different purposes in different departments. Good value for money.
Cons:
I did't found any cons, service is working very good, support is fast and responsive.

Vendor Response

Hi Tatiana! giftmate is indeed a go-to choice if you want to reward people internationally. We are happy to hear you're enjoying it.

Replied August 2024

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SD

Stanislav D.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed July 2024

Enjoyable experience from start to finish

5

I received a multibrand gift card from Giftmate as part of a loyalty program from a cosmetic brand I use. Initially, I wasn’t familiar with it, but I quickly found their website. It was incredibly easy to transfer the value from the multibrand card to the brand I wanted (I chose Allegro). I hope more companies start offering these universal gifts because, sometimes, brand-specific rewards can be impractical. I would definitely be pleased to receive Giftmate gift cards again in the future.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Very user-friendly, no need to contact support to exchange Giftmall card for merchant-specific gift cards, ready for immediate use.
Cons:
None to mention, although adding more brands would be a great enhancement.

Vendor Response

Stanislav, thank you for reviewing us and using giftmate. Our gift catalog is always expanding, we are hoping to keep satisfying you with the offer even more :)

Replied July 2024

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SL

Svitlana L.

Verified reviewer

Mechanical or Industrial Engineering

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed August 2024

multi-card giftmall is a great corporate gift for everyone

5

great solution with convenient multi-card, vast verity of brand-partners and fast support. recommended

Ratings Breakdown

5
Ease of use
5
Customer support
5
Functionality
icon
Pros:
our company is using giftmate for corporate gifting and rewarding. it's always great to get multi-card as a gift from the company. Multi-card gives me flexibility to exchange it to any branded card or split balance between a few branded cards, it's super convenient. Big amount of partners in Poland is also a great plus
Cons:
can't see any, support is fast and helpful. further increasing partners network will make service even better

Read More

VR

Verified
Reviewer

Computer Software

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed June 2024

Unexpectedly cool birthday present in a loyalty program

5

I received a giftmall multicard by giftmate for my birthday from a company I work for as a contractor sales associate. That was my first time using the card and I was surprised by the pleasant user experience and the amount of nice stores I could exchange the value of my multicard for. Kudos to my employee for choosing giftmate, it is a high quality incentive for me.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I liked the overall experience of using my multicard and exchanging it for a brand of my choice
Cons:
Nothing, everything was great. The company cares about its customers

Vendor Response

Thank you for sharing your feedback. We are happy to hear you have such a positive experience!

Replied July 2024

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Showing 1 - 10 of 51 Reviews

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