Capillary Loyalty+ 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Capillary Loyalty+

4.4

(20)

Pricing

Starting at $30,000.00 per year

About Capillary Loyalty+

Capillary Loyalty+ combines advanced AI and flexible tier management to transform loyalty programs. From behavior-driven rewards to diverse incentivization methods, it helps brands drive customer engagement and retention. Its omnichannel integration ensures seamless experiences, while advanced analytics and reporting deliver real-time insights to refine strategies and foster lasting customer loyalty.

AI-Powered Personalization at Scale
Capillary Loyalty+ integrates Artificial Intelligent Research Analytics (aiRA) to predict customer behavior, allowing brands to personalize interactions like never before. From forecasting lapsation periods to identifying optimal shopping windows, this predictive model ensures that every customer touchpoint is timely, relevant, and impactful.

Behavior-Based Rewards and Flexible Tiers:
The platform supports a wide range of incentivization methods, enabling brands to reward customers not just for purchases but for meaningful engagements like referrals, social interactions, and user-generated content. Its dynamic tier management system allows for unparalleled flexibility, tailoring rewards to customer behaviors and ensuring that loyalty programs remai...

n compelling and adaptive. Omnichannel Communication and Gamified Engagement: With seamless omnichannel integration, Capillary Loyalty+ ensures consistent and engaging customer experiences across all touchpoints, whether in-store, online, or through mobile apps. The platform incorporates gamification, challenges, and surveys to keep customers engaged while fostering emotional connections with the brand. Fraud Prevention and Security: Capillary Loyalty+ employs a sophisticated Fraud Engine to safeguard the integrity of loyalty programs. This engine assigns fraud scores based on customer behavior, detecting and preventing suspicious activities to maintain program credibility. Real-Time Dynamic Promotions: Personalized promotions are a key strength of Loyalty+. Real-time dynamic offers—triggered by customer behaviors—allow brands to engage customers with offers that matter most to them. From Buy One Get One (BOGO) deals to custom challenges, Loyalty+ enables businesses to configure and deploy diverse promotions that resonate with their audience. Advanced Analytics and Insights: The Insights+ tool provides a 360-degree view of organizational performance, enabling businesses to monitor sales, campaigns, loyalty, product, and program metrics through customizable reports. These actionable insights empower brands to refine strategies and measure the success of their loyalty initiatives effectively. AI-Driven Campaign Optimization with Nudge Framework: Loyalty+ introduces the Nudge framework, an AI/ML-powered feature that optimizes campaign timings and strategies. By providing real-time recommendations on when to launch campaigns and engage with specific segments, it helps marketers maximize their efforts and achieve better ROI. Seamless Integration and Customization: Built on an Open AI-based architecture, Capillary Loyalty+ ensures seamless integration with third-party platforms like marketing automation tools, commerce systems, CX platforms, and payment orchestration systems. Its user-friendly interface enhances usability and allows for customization tailored to industry-specific needs and user roles. Why Choose Capillary Loyalty+? Capillary Loyalty+ offers the perfect blend of personalization, scalability, and data-driven intelligence to redefine customer loyalty. With its advanced technology, flexible program design, and robust analytics, brands can create loyalty programs that go beyond transactions to build emotional connections and long-term customer relationships.

Capillary Loyalty+ Screenshots

Capillary Loyalty+ Pricing and Plans

Starting price: $30,000.00 per year

Free Trial

Free Version

Basic

$30,000.00

per user, per year

No plan information available

Capillary Loyalty+ Features

Popular features found in Customer Loyalty
Campaign Management
CRM
Customer Activity Tracking
Customer Surveys
eCommerce Management
Gamification
Gift Card Management
Loyalty Cards
Member Portal
Membership Management
Multi-Channel Marketing
Referral Tracking
More features of Capillary Loyalty+
Activity Dashboard
Activity Tracking
API
Customer Engagement
Customer Segmentation
Customizable Reports
Discount Management
Loyalty Program
No-Card Loyalty System
Reporting/Analytics
Reporting & Statistics
Rewards Management
Social Engagement
Social Media Integration
Surveys & Feedback

Capillary Loyalty+ User Reviews

Overall Rating

4.4

Ratings Breakdown

40%

60%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.3

Functionality

4.3

Abhishek P.

Verified reviewer

Chemicals

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Simple to use but highly customizable tool

Been using for a long time. Have used many other tools like Unica, Adobe, Siebel in the past - however, this inexpensive tool with its simple interface scores on speed of execution, ease of use & support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Campaign Automation is absolutely easy to use and saves a lot of time. The reporting from the Campaign Tool is truly insightful.

Cons:

Mobile Interface will be helpful for reviewing.

Oofrish V.

Verified reviewer

Retail

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed August 2020

A great partnership depends on 3 things: the product, the implementors & their agility for upgrades

Working on loyal customers is a given for any business. Hence one needs the tools to monitor it and take pro-active decisions to ensure that customers remain active, frequent & do not lapse. This is a good system to keep score of everything related to customers as well as your own sales team. However, the strategy still has to come from the business and data analyst and is not provided by the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The success of any software /system implementation depends not just on the software product but also on: a. the knowledge & expertise that Capillary as vendor have on the subject of "Loyalty" that their system is supposed to fulfill. b. the ability to assist the client to implement the best business practices through their system c. easy and convenience of implementation d. the exchange of industry knowledge to benefit all partners. It's very easy to use & accountability can be measured.

Cons:

It's too vast in its features. Hence, their services have been broken down into small individual modules. However, this makes it a challenge to get access to everything & hence difficult to operate independently in absence of services from their team or an in-house resource dedicated for it.

Vinay S.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Product Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to be adopted by the Stores as it is per customized level of their interest.

Cons:

Complex system from backend reporting point view

Verified

Reviewer

Retail

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Capillary CRM and Loyalty Software

The software has great features and is highly customizable and fit into any POS systems. The project and account teams are great. Sales teams keep changing, preferably these people need to product experts to avoid and manage expectations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, customizable, good support from the team

Cons:

Support is across time-zones and has to be managed properly

Reasons for choosing Capillary Loyalty+

Wish not to specify

Reasons for switching to Capillary Loyalty+

Wish not to specify

Varuna D.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Great product to manage the CRM and Loyalty

Great product and a great team behind it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to perform campaigns with extensive amount of conditions / filters without our employees having access to the customer database. Capillary team will actively follow up and provide suggestions to run more campaigns to achieve the ROI. The system also provides a large number of reports which makes analyzing the trends as well as campaign performance easy

Cons:

We have 2 brands that are having different characteristics and we had difficulty to implement the same point scheme that we wanted to implement. I believe this was mainly due to the IDR currency having high values for every transaction. But we managed to do workarounds that achieve what we needed

Reasons for choosing Capillary Loyalty+

Better features

Nuraeni S.

Verified reviewer

Retail

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Nuraeni Johnson review of Capillary

In our first year there were many difficulties and many obstacles with the system, but now in our second year things are working more smoothly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tools provided with the software are flexible and easily adapted to our needs.

Cons:

Sometimes the technical support is not responsive on the weekends or holidays.

abhishek m.

Verified reviewer

Retail

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed January 2021

A CRM that works for you

In our category our focus is more on driving multiple visits and thus continuous engagement with all buyers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most important thing is that the software is flexible and thus works at multiple levels for the organisation. At store level and at headquarters for different asks. The ability to manage campaigns and deliver attribution is very important and Capillary has that.

Cons:

Cross referencing multiple filters is not possible and requires the Capillary team to step in which is a bit of a letdown. Also would love if they built it to be having a lead management to CRM flow.

Reasons for choosing Capillary Loyalty+

Value for money and comfort with the team

Indra Putri a.

Verified reviewer

Retail

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed September 2020

good product....can be great with great service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The analytic feature allow us to explore history of customer transaction deeply. Enable us to make different promo for different customer

Cons:

Flexibility to combine with other software that the software has is very limited. Our web wanted to connect, API connection is not available (or not applicable). It delays our company goal to have an omni channel . We also tried to tied up our mapping software with this loyalty (member data address) also did not worked out Apart from that The software is good, but the daily coordination with the team is slowing down due to languange barrier. If you wanted to be a leader in d market , supportive and knowledgeable team to support client is a mandatory (knowledgeable and skillful person in charge )

Reefatul K.

Verified reviewer

Apparel & Fashion

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Reliable and smooth experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Insights is the most used part of the software and i love the way all information is graphically placed. Moreover, all these data can be compared with time periods of our liking

Cons:

Campaign deployment is the toughest and we have faced a number of issues at past to deploy even the simplest campaign by ourself.

Sandeep D.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed August 2020

Made easy to track customer & product!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Various filter options to segment customers, easy to access & customized reporting, can easily connect with customers via multiple platforms. Also have option to gave coupon based discount to custom set of audience.

Cons:

Looking to get more marketing channels inbuilts like Facebook Ads, Google Ads with proper ROI tracking mechanism in place. Also to share transaction details with customer via WhatsApp. (with authentic brand name) (sms facility already available).

Reasons for switching to Capillary Loyalty+

As earlier tool didn't have proper ROI tracking mechanism for campaigns.

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