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Clootrack

Overview

Clootrack 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Clootrack
Clootrack
5.0
(16)

Pricing

Starting at $25,000.00 per year

About Clootrack

Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to provide you with actionable CX insights.

150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack.

Clootrack helps you answer

  • What customer experience factors increase your sales?
  • Why customers switch from your brand?
  • Qualitative insights from Voice of Customer initiatives
  • What are the strengths and weaknesses of multitude of emerging competitors in your category?

Clootrack Screenshots

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Clootrack Pricing and Plans

Starting price: $25,000.00 per year
Free Trial
Free Version

Basic

$25,000.00

usage based, per year

No plan information available

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    Clootrack Features

    • Popular features found in Customer Engagement
      Communication Management
      Customer History
      Feedback Management
      Live Chat
      Multi-Channel Communication
      Reporting/Analytics
    • More features of Clootrack
      Access Controls/Permissions
      AI/Machine Learning
      API
      Benchmarking
      Categorization/Grouping
      Churn Management
      Competitive Analysis
      CRM
      Customer Journey Mapping
      Customizable Reports
      Dashboard
      Data Analysis Tools
      Data Import/Export
      Data Visualization
      Multi-Channel Data Collection
      Multi-Language
      Multiple Data Sources
      Natural Language Processing
      Negative Feedback Management
      NPS Survey Structure
      Predictive Analytics
      Qualitative Comparative Analysis
      Quantitative Analysis
      Real-Time Analytics
      Real-Time Reporting
      Reporting & Statistics
      Sentiment Analysis
      Surveys & Feedback
      Taxonomy Classification
      Text Analysis
      Third-Party Integrations
      Trend Analysis
      User Research Analysis
      Visual Analytics
      Workflow Management

    Clootrack Integrations

    Jotform
    Jotform
    SurveySparrow
    SurveySparrow
    SurveyMonkey
    SurveyMonkey
    Talkdesk
    Talkdesk
    Aircall
    Aircall
    Five9
    Five9

    See all 15 integrations

    Clootrack User Reviews

    Overall Rating

    5.0

    Ratings Breakdown

    5

    100%

    4

    0%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.5

    Value for money

    4.7

    Customer support

    4.9

    Functionality

    4.6

    Have you used Clootrack and would like to share your experience with others?

    Dr Nishant's profile

    Dr Nishant S.

    Verified reviewer

    Consumer Goods

    1001-5000 employees

    Used monthly for more than 2 years

    Review source

    Reviewed May 2025

    Trusted and Value Enchancer

    5

    Clootrack was the first partner agency to help us synthesise the digital conversations, including the eComm reviews and prices. Their teams have been expanding and enriching over the last 5 years; they have delivered meaningful experiences to us.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    It's an E2E integrated tool that helps decode sentiments and quantify qualitative inputs.
    Cons:
    The promoters need to build a stable and innovative talent pool that supports meaningful inferences based on the AI/ML input

    Read More

    GS

    Greg S.

    Verified reviewer

    Management Consulting

    501-1000 employees

    Used weekly for less than 2 years

    Review source

    Reviewed May 2025

    Unsupervised theming has arrived in Customer Intelligence

    5

    They are a helpful team on the basics and meeting oru bespoke needs. We have just started to use some of their integrations and our client love the holistic picture they deliver.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Unsupervised theming is the best and most efficient way to collect information. They have a broad capability to link to many systems that our clients use and the theming works across all data sources. Excellent view of the customer experience that is fast and afforable
    Cons:
    We have a specific use case that we cannot program on our own. Clootrack has stepped in to engineer this solution for us.

    Reasons for switching to Clootrack

    faster, lower cost, more comprehensive than research

    Read More

    SS

    Swapnil S.

    Verified reviewer

    Retail

    201-500 employees

    Used daily for less than 12 months

    Review source

    Reviewed April 2025

    Intuitive and Highly accurate AI based Analytics eng

    5

    Clootrack has been one of the success from adoption of analytics software in the company. The team behind was responsive to our unique analytics requirements and was able to customise the AI to our requirements, for both structured and unstructured data sets. Highly recommend for companies looking to bridge the analytics capability gaps in their BI teams.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Explainable & highly accurate AI, Intuitive UI, customisable code, value for money
    Cons:
    Dashboards can be improved for a better data visualization

    Reasons for switching to Clootrack

    Clootrack’s prompt based analytics on the same database as we used to create PowerBI is more user friendly and scalable than developing and interpreting PowerBI charts.

    Read More

    KM

    Kendra M.

    Verified reviewer

    Consumer Goods

    201-500 employees

    Used monthly for more than 2 years

    Review source

    Reviewed June 2025

    A Win for Us

    5

    Our company has been using Clootrack for a while now and we couldn't be more pleased with the results. The benefits we've experienced are numerous and impactful. Firstly, the tool has significantly saved us time on a variety of tasks. From gathering customer feedback to analyzing data, the process is now streamlined and efficient. This has allowed our team to focus on more strategic initiatives rather than getting bogged down in manual processes. We also appreciate the versatility of the tool. It's utilized across multiple departments, including marketing and product management. Each department has found unique ways to leverage the insights provided, leading to better decision-making, real time product feedback resulting in improved customer satisfaction. One of the standout features of Clootrack is their commitment to continual improvement. They regularly update the product with new features and enhancements to provide more value to us as users of the content leading to more informed business direction. Additionally, they actively seek feedback from their users, which makes us feel valued and heard. Overall, Clootrack’s tool has been a win for us.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Ability to analyze data and gather insights quickly, reducing time spent on tasks. We are able to look at not only our own product insights but also that of the total category and our competitors.
    Cons:
    We have been very happy with the tool and at this time have not found anything that stand out that do not meet our needs.

    Read More

    GR

    Ganesh R.

    Verified reviewer

    Computer Software

    2-10 employees

    Used monthly for less than 2 years

    Review source

    Reviewed April 2025

    Quick insights and great experience

    5

    The team is awesome to work with and has deep AI expertise. They are quick on their turnaround of custom analysis and addition of new data sources and analysis workflows.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    3
    Functionality
    icon
    Pros:
    We love the way Clootrack harnesses AI to analyze extensive unstructured data all from diverse sources and delivers actionable insights my team can use to enhance customer experience and product development. The interface is very user-friendly and the flexibility makes it suitable for us to work with businesses of all sizes.
    Cons:
    Not a function of the tool itself but there is a risk of misinterpreting the insights without proper understanding of the qualitative data. Additionally, it would be great if the tool can allow us to incorporate quantitative data in our analysis.

    Read More

    JM

    Jay M.

    Verified reviewer

    Management Consulting

    501-1000 employees

    Used weekly for less than 12 months

    Review source

    Reviewed September 2025

    Powerful models and flexible systems

    5

    We're very pleased with the partnership. We appreciate the analyses provided and the team itself is both collaborative and proactive.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Clootrack allows access to powerful AI models and data from a large number of APIs at a very reasonable price. There is also a lot of flexibility in the offer to make the platform do the exact type of thinking that we need it to do. It let's us collect and analyze data quickly and in a way that makes drawing conclusions and insights easy.
    Cons:
    While the flexibility in the system is extremely helpful it does require some hands-on attention to achieve desired results.

    Read More

    KJ

    Kim J.

    Verified reviewer

    Retail

    501-1000 employees

    Used weekly for less than 12 months

    Review source

    Reviewed May 2025

    Impressed by how quickly we saw value

    5

    Clootrack gave us clear, actionable insights into what our customers truly think about us. It helped us make smarter decisions, and stay closely aligned with evolving expectations, without the noise. A valuable partner in elevating customer experience.

    Ratings Breakdown

    3
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Not the usual sexy dashboards and user-interface with not so deep data-dive functionalities. They've really dug into elements that matter for data analysts who like getting their hands dirty with a wide-ranging view of customer insights. Time to market was also impressive!
    Cons:
    Not much, but they could improve their UI. There's a lot going on on every screen, which I'm perfectly fine with - but probably not for everyone.

    Read More

    AM

    Anjali M.

    Verified reviewer

    Consumer Services

    11-50 employees

    Used monthly for less than 2 years

    Review source

    Reviewed May 2025

    AI led CX analytics in real time

    5

    Great product for CX users, helps nail key reasons for consumer behaviour so assist in real time resolutions. Experienced n passionate team adept at enhancing product n supporting businesses.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Comprehensive capability to capture and analyse deep consumer insights using AI.
    Cons:
    NLP feature yet to be fully developed on the platform

    Read More

    FB

    Fred B.

    Verified reviewer

    Management Consulting

    1001-5000 employees

    Used monthly for less than 2 years

    Review source

    Reviewed May 2025

    Rapidly obtained deep consumer insights

    5

    The experience has been excellent, including direct interaction with the Clootrack product team for explanations of how the tool works and detailed briefings and webinars for product updates.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    We were able to ascertain deep customer insights rapidly at a very reasonable cost. Following the initial analysis, we were able to ask questions and refine the approach, sharpening the resulting insights.
    Cons:
    This is not necessarily a complaint, but there are many different dashboards and tools available that take some time to understand. It is good to have these rich views, but the user needs to take time to learn and understand everything that is available.

    Read More

    KR

    Kray R.

    Verified reviewer

    Consumer Services

    2-10 employees

    Used monthly for more than 2 years

    Review source

    Reviewed April 2025

    Research and Analytics

    5

    Excellent. You always feel like you are dealing with friends/ partners rather than Suppliers / vendors.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Analytical power of the tool using frameworks that are deeply embedded in science. Team's flexibility and collaboration.
    Cons:
    There is hardly any point that can be classified as "not liked". One area of improvement could be better pricing flexibility especially while partnering for new markets / categories.

    Read More

    Showing 1 - 10 of 16 Reviews
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