RepuGen 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RepuGen

4.3

(9)

Pricing

Pricing available upon request

About RepuGen

RepuGen is a could-based patient satisfaction and healthcare reputation management solution for medical groups, hospitals, dentists and doctors.

The solution helps satisfied patients post positive reviews on sites like Google, Yelp, HealthGrades, and more.

It gives users tools to manage new reviews and gather genuine patient feedback. Users will be notified the moment a patient has a negative experience, so users can follow up for service recovery while all patients, regardless of sentiment, are invited to leave a review on public sites.

RepuGen Screenshots

RepuGen Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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RepuGen Features

Features of RepuGen
Activity Dashboard
Alerts/Notifications
Complaint Monitoring
Feedback Management
Performance Metrics
Reporting/Analytics
Response Management
Review Monitoring
Review Request
Review Sharing
Sentiment Analysis
Survey/Poll Management

RepuGen Integrations

Dentrix

Amazing Charts EHR OB/GYN

EndoVision

OpenVPMS

AdvancedMD EHR

ABELDent

See all 19 integrations

RepuGen User Reviews

Overall Rating

4.3

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

5.0

Functionality

4.4

Have you used RepuGen and would like to share your experience with others?

Brian O.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed October 2017

Great amazing customer service from RepuGen, no question left unanswered !!!!!!!!!!!!!!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is really easy to use which makes its simple for the end user to navigate and engage with the software. RepuGen also has the ability to create and customize a lot functions which is a plus.

Cons:

I think due to the many customizations that RepuGen is willing to provide creates some very minor glitches that occur which is no fault of anyone really. But it does detract from the quality to be honest. Besides that its a great tool.

Vendor Response

Hi Brian, Thanks for the review! Glad we were able to accommodate all of your needs and thank you for understanding the small side effects of some of our flexibility. Looking forward to continuing to improve your online reputation!

Replied November 2017

Amber G.

Verified reviewer

Medical Practice

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed March 2020

Wow!

RepuGen has increased our online reputation from a 2 star rating to over 4 stars in a very short time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and navigate. Efficient in measuring/tracking patient satisfaction ratings.

Cons:

Some patients prefer not to be "bothered" and get upset by RepuGen's attempts to get a satisfaction rating. However, we do have signs at check in/check out that lets all patients know that a survey will be sent to them via email/phone. If they do not want to participate, they can unsubscribe.

Reasons for choosing RepuGen

Price & features.

Vendor Response

Hi Amber, Thank you for such a great review! Our team is thrilled to hear that you have been enjoying your experience with RepuGen. Please feel free to reach out to us at any time for any of your online reputation management needs. Thank you, Lauren Parr Product Marketing Manager RepuGen

Replied March 2020

Nancy A.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2020

Mixed Feelings

I want to love this product because I spent a long time vetting to find HIPAA compliant software at a price point that I could resell. My rep changed in the middle of the processes, and I feel like the information given by the first rep was not as detailed as it needed to be, and there were many unknowns along the way. For example, I was not given accurate and complete information about the price for integrating with the EMR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've watched the product evolve, and some good things are happening. My current rep is responsive, which I appreciate. I love the opportunity for service improvement and tracking how we deal with negative reviews. I love the new widget and the fact that the testimonials now display the review origin.

Cons:

There are still things that don't work on my account. For example, running reports, the data doesn't populate unless I choose the date range option of "all time." I would like to see the aesthetics of the reports updated. I would like a white label option. Navigation is not as intuitive as I would like it to be. I still don't like that I can't choose to approve 3.5 ratings for publishing because I think it's unrealistic only to have scores of 4 and 5.

Reasons for choosing RepuGen

I thought the price point was lower than it actually is because the integration was not explained well to me. I have several clients that I have been working to get on board for more than a year and have been selling them using your product. In short, I have not found a product I like better and I appreciate the ongoing improvements and opportunity to provide feedback.

Vendor Response

Hi Nancy, Thank you for taking the time to leave a review. We truly appreciate your feedback. I would like to discuss the issues you have been having so we can address them immediately, please call me at 714-277-4173 so I can help. I just sent you an email with a video tutorial on how you can publish 3.5-star ratings to your testimonial page. I look forward to connecting with you soon, thank you again for your feedback. Best Regards, Lauren Parr Product Marketing Manager RepuGen

Replied March 2020

Cara B.

Used daily for less than 12 months

Review source

Reviewed July 2017

A huge asset to my company.

I am able to hear from clients before we prompt them to review online, so I can weed out and address any dissatisfied clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What a great tool to manage the online reputation of my business. I love that Repugen is so easy to use and is a great way for me hear what my client's have to say, so that I can assure their satisfaction. The reporting tools Repugen offers really helps me make sense of review data.

Vendor Response

Hi Cara, Thanks for the review! Glad to hear that you've had a positive experience. Regards, Ajay Prasad CEO/President

Replied August 2017

Peter K.

Used unspecified for unspecified

Review source

Reviewed October 2016

Excellent service to boost online positive reviews by customers and head off negative ones

GMR Web Team's RepuGen is an elegant, closely monitored system that has worked well for our medical group to improve our online reputation and reviews. We went from very few reviews from years ago, to regular 5-star reviews in excess of the entire volume of prior reviews, within a few months. Customers (patients) receive a communication shortly after a visit, to quickly rate their experience; if positive (at a level you choose), they are thanked and asked to post a review, with easy to use links to various review sites (Yelp, etc.); if negative, a contact person in your organization is immediately notified, to allow prompt personal outreach that often heads off a negative review. RepuGen has both increased our positive reviews (many satisfied folks don't bother to post reviews), and reduced our negatives, boosting our overall rating dramatically, and GMR has been a very responsive, easy to work with company. Highest recommendation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Hi Dr. Kim, Thank you for the kind review. It's been a joy helping you and your fellow doctors get consistent online reviews, and the results we've seen have been tremendous. I appreciate the recommendation as well, and look forward to your continued success from using RepuGen. Best, Ajay Prasad, CEO

Replied November 2016

Andrea M.

Verified reviewer

Medical Practice

201-500 employees

Used daily for less than 6 months

Review source

Reviewed March 2020

Works, but Bumpy

I think this is a good value, but some of the needs we have are being developed as we need them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration was easy and I receive a lot of support in implementing and troubleshooting from them. It actually does help us a lot in increasing our online reputation.

Cons:

Customization have been hard. Sometimes the dashboard is glitchy.

Reasons for choosing RepuGen

Value, experience with the healthcare industry

Vendor Response

Hi Andrea, Thank you for taking the time to leave a review, we greatly appreciate your feedback. I would like to learn more about the customizations and glitches that you are referring to so that we can address them immediately. We are always looking for ways to customize our solution to our clients' preferences, but I want to ensure that your experience is as seamless as possible. Please reach out to 714-277-4173 at your convenience so I can help. Thank you, Lauren Parr Product Marketing Manager RepuGen

Replied March 2020

Phoebe L.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

User friendly and streamlines my work

Great customer service, user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the automation that’s built in to this platform, streamlines my tasks and lets me focus on improving patient experience.

Cons:

No complaints, great system. Easy to use and great set up.

Omid G.

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2018

Excellent product, user friendly and prompt response from the support guys for a fraction of

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent product, user friendly and prompt response from the support guys for a fraction of price from competition. They even helped me figure out how to shorten the url of my review pages. Very happy with their service.

Cons:

none so far. Excellent product, user friendly and prompt response from the support guys for a fraction of price from competition. Very happy with their service.

Vendor Response

Thanks Omid! We are glad to be able to live up to your expectations. Looking forward to continue improving your reputation! Thanks! Regards, Ajay Prasad Founder & CEO

Replied May 2018

vahid b.

Used weekly for less than 6 months

Review source

Reviewed March 2018

good no problems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use of the software and short learning curve so this I like

Cons:

I wish the messages sent out were more personal for the people who are asked to participate in the survey

Vendor Response

Hi Dr. Bashi, Thanks for the great review! Happy to hear your experience with RepuGen has been positive so far. In regards to your concern, you can actually edit the message content in your account if you go to Settings -> Email Settings. You'll have almost full control over what the surveys say so you can make them more personal. Please reach out to our support if you have any questions on this. Thanks! Regards, Ajay Prasad Founder & CEO

Replied April 2018

Showing 1 - 9 of 9 Reviews