Gainsight CS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Gainsight CS

4.4

(48)

Pricing

Pricing available upon request

About Gainsight CS

Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives you complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success.

Gainsight CS Screenshots

Gainsight CS Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Gainsight CS Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Gainsight CS
Account Alerts
Account Management
Activity Dashboard
Advocate Management
API
Campaign Management
Collaboration Tools
Communication Management
Configurable Workflow
Customer Database
Customer Experience Management
Customer Management
Customer Segmentation
Customizable Branding
Customizable Templates
Engagement Tracking
Feedback Management
Health Score
Real-Time Analytics
Revenue Management
Sentiment Analysis
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
User Management
Visual Analytics
Workflow Management

Gainsight CS Integrations

HubSpot CRM

SurveyMonkey

Oracle CRM On Demand

Pipedrive

Tableau

SAP Customer Experience

See all 16 integrations

Gainsight CS User Reviews

Overall Rating

4.4

Ratings Breakdown

52%

33%

13%

Secondary Ratings

Ease of Use

4.0

Value for money

4.1

Customer support

4.5

Functionality

4.4

Have you used Gainsight CS and would like to share your experience with others?

Rosa G.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Most comprehensive CS tool out there

Previously 4

Overall great -- even when we run into issues, they are quick to help and support

Ratings Breakdown

Ease of use

Previously 3

Value for money

Customer support

Functionality

Pros:

1. Highly configurable -- we are able to adapt and build just about anything with the Rules Engine 2. Helped us continue to scale with robust email campaign functionality 3. Flexible reporting 4. Fantastic strategic guidance

Cons:

Can be hard to use -- definitely recommend having a designated Gainsight Admin to run the system. The advanced features like Rules Engine are pretty complex.

Verified

Reviewer

E-Learning

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

The best tool to manage your clients as a Customer Success team member

I am very happy because I can finally manage my clients in an easy way, check their customer journey status, they health, the notes from previous calls and the interactions.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is super flexible. The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.

Cons:

The tool is very powerful so it's not so easy to use at first. There are so many components that could make your life easier, and it's important to carefully go through the documentation (spending A LOT of time) to be able to understand how it works. Don't try to use it without having studied, it will be a terrible mistake

Reasons for choosing Gainsight CS

it's definitely better for what we need, and the interface is much easier

James W.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed May 2024

Gainsight admin review

Overall, I haven’t had the best experience with Gainsight. The onboarding process was poor, the system feels old fashioned compared to the likes of Hubspot, Salesloft and Salesforce, and what features are redeeming about it are complicated to get working due to the nature of the system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features offered by gainsight such as the C360 account view, timeline tracker, analytics and CTA rule engine do provide great ability to track and digest what’s going on with our customer base

Cons:

The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky.

Verified

Reviewer

Sports

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2022

Good CMS Tool

Gainsight is solid for it's primary functions at our company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gainsight is good for onboarding customers and tracking health scores.

Cons:

It's a clunky system and the salesforce integration and timing syncs can be a lot better.

Verified

Reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Great pairing with SFDC.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer.

Cons:

Being able to customize things is not always the easiest. Even with having a Gainsight Admin to help with this we ran into road blocks.

Verified

Reviewer

Internet

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Powerful CRM insights, analysis and automation tool for account management operations

Gainsight has helped automate practically every step and touchpoint in our Client LifeCycle and Maturity model. Client Success can now focus exclusively on building strong relationships instead of busy work entering data into our CRM!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gainsight offers world-class support, training and guidance on their incredibly flexible and robust platform. The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

Cons:

Gainsight is expensive and the learning curve is steep. Adopters should consider staffing specifically for GS administration and engagement internally.

Elizabeth B.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

So pleased with how effortlessly everything works

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how simple Gainsight has been to use and implement. We have been able to accomplish more with Gainsight in 3 months than we did with Strikedeck in 3 years.

Cons:

The cost is high on a per license basis. Gainsight is very heavy on the resource side when it comes to implementation.

Verified

Reviewer

Online Media

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Insight into success

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gainsight is extremely easy to use, integrates with Salesforce, and gets me the the info I need to do my job as a customer success manager.

Cons:

It took me some time to find the right way to use the software, but now that I have a system down I have no complaints.

Jenna H.

Verified reviewer

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

At my prior employer we used Gainsight for our CRM.

Great for customer management, as well as daily/monthly task management!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved the ease of the product in managing tasks. It gave the option to snooze tasks to show that you've at least made an attempt prior to closing it out. Also, the fact that the product can integrate with Salesforce is great! It makes logging call activity for all of the company to see SO easy.

Cons:

I didn't really have any cons in regards to the Software. I believe it's one of the products out there that you pay for what you get - it's by far the best CRM that I've used, thus far.

Verified

Reviewer

Leisure, Travel & Tourism

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed November 2017

Customizable but difficult to deploy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gainsight is very customizable, and the team at Gainsight was helpful in the rollout, particularly once we voiced our concerns that we were going to be unable to implement due to our Salesforce setup.

Cons:

I will echo what others have said about Gainsight - it was a very difficult deployment. Nothing we implemented was an easy, out-of-the-box deployment. Overall, it took us nearly two years to complete deployment and we still do not use all the features.

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