Gainsight CS 2026: Benefits, Features & Pricing

Wondering if Gainsight CS is right for your organization?

Our Customer Success Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Gainsight CS

4.4

(48)

Pricing

Pricing available upon request

About Gainsight CS

Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives you complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success.

Gainsight CS Screenshots

Gainsight CS Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Gainsight CS Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of Gainsight CS
Account Alerts
Account Management
Activity Dashboard
Advocate Management
API
Campaign Management
Collaboration Tools
Communication Management
Configurable Workflow
Customer Database
Customer Experience Management
Customer Management
Customer Segmentation
Customizable Branding
Customizable Templates
Engagement Tracking
Feedback Management
Health Score
Real-Time Analytics
Revenue Management
Sentiment Analysis
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
User Management
Visual Analytics
Workflow Management

Gainsight CS Integrations

HubSpot CRM

SurveyMonkey

Oracle CRM On Demand

Pipedrive

Tableau

SAP Customer Experience

See all 16 integrations

Gainsight CS User Reviews

Overall Rating

4.4

Ratings Breakdown

52%

33%

13%

Secondary Ratings

Ease of Use

4.0

Value for money

4.1

Customer support

4.5

Functionality

4.4

Have you used Gainsight CS and would like to share your experience with others?

Rosa G.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Most comprehensive CS tool out there

Previously 4

Overall great -- even when we run into issues, they are quick to help and support

Ratings Breakdown

Ease of use

Previously 3

Value for money

Customer support

Functionality

Pros:

1. Highly configurable -- we are able to adapt and build just about anything with the Rules Engine 2. Helped us continue to scale with robust email campaign functionality 3. Flexible reporting 4. Fantastic strategic guidance

Cons:

Can be hard to use -- definitely recommend having a designated Gainsight Admin to run the system. The advanced features like Rules Engine are pretty complex.

Rodrigo F.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Amazing tool for Customer Success team

very positive experience so far with Gainsight and I look forward to using and learn more about how to use it in full power in my day to day with customer success tasks.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love that we can see how well our customer are doing based in their usability of their dashboard, health score, etc.. every time before I speak to a customer I check insight to get the insights I need.

Cons:

I think there is a lot to be explore so have found something that I dont like yet.

Pranav I.

Verified reviewer

Computer Software

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed January 2023

Easy to use Customer Success Management & Analytics Tool

We have integrated Gainsight for our customer success workflows, and the experience has been a mixed bag. The ability to demonstrate customer health, automate surveys, creation account plans are some of the impactful features, however, the challenges with reporting, and real-time bidirectional sync with Salesforce make a life for admins challenging.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gainsight provides solutions for most customer success workflows like account health, advocacy, customer satisfaction surveys, NPS, and account plans. The UI is user-friendly and self-serving

Cons:

The lack of real-time bidirectional sync with Salesforce and complex rules engines make life slightly challenging for admins configuring the tool

Sony P.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Fantastic Customer Success tool

It is an excellent platform and as a CSM I live in it everyday.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gainsight has a great user interface. It is easy to navigate and is very intuitive. Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs.

Cons:

Sometimes it is a little buggy when it comes to actual data pulling from a CRM to GS. Otherwise, overall, it is an excellent platform for the CSM's.

Rebecca E.

Verified reviewer

Telecommunications

201-500 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

Gainsight for Account Management

Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Gainsight is a great tool for housing all customer accounts and managing their data, tracking activities, and creating tasks and account plans.

Cons:

The biggest downside of Gainsight is the reporting ability and lack of ease in creating a report. It is not user friendly to create a custom dashboard or get a customized report.

Reasons for switching to Gainsight CS

Company decision

Megan m.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Wonderful system for customer management!

Overall, using Gainsight has changed the way I work as an account manager. Before, I was using spreadsheets and other documents to track everything for my customer which was inefficient and cumbersome. Now, I'm able to set a plan for my customer upfront and use playbooks to follow and ensure the best experience possible for them! I will never go back to managing customers without it!

Ratings Breakdown

Ease of use

Functionality

Pros:

I really like using Gainsight to keep all of my customer information in one place. Daily, I use the tasks in my cockpit and success plans to keep me on task with my customer deliverables. The timeline allows me to have all of my notes, emails, and calls logged in one place. There are so many options to configure your customers C360, the options are almost endless.

Cons:

I rarely have issues with using Gainsight, it really has changed the way I approach customer account management. I will say that there are times I have an issue with linking customer LinkedIn profiles, and I would love to see a more robust way to track customer org. charts. Otherwise, it's a wonderful tool!

Verified

Reviewer

Management Consulting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Best-in-class customer success management platform

Positive. They really care about customer success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gainsight has been a leader in the CS space for a long time. They number of possibilities and integrations are endless. The team is knowledgable and they offer so many free resources for people starting out in customer success.

Cons:

Like all CS platforms, you need to have the technical people and time commitment to onboarding. If your implementation is complex, you may consider a 3rd party.

Reasons for choosing Gainsight CS

The opportunity to scale.

Amy L.

Verified reviewer

Computer Software

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed January 2023

Customer Success Software

The Customer Success team loves the platform and it is their main CRM. For me, I perceive it's value for the team, but I wish it was more intuitive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is good at tracking client communications and health score. By using success plans, we can proactively show ROI and we can create dashboards and reports without the need of other platforms. It also counts with Gong and Salesforce integration.

Cons:

It might create lots of duplicated records and it is not so intuitive and easy to use and to create rules. The initial set up isn't so simple and Gainsight made us pay an additional consultancy service.

Verified

Reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Great Application to Keep Track of Customer Health

Ratings Breakdown

Ease of use

Functionality

Pros:

- Easy collaboration across multiple teams in an organization to keep track of a client - Helpful CTAs to ensure you are staying on top of an account - Can assign tasks to other members of your organization

Cons:

- Steep learning curve - Very out-of-the-box implementation, not a lot that the administrator can customize - Sometimes the web application can be laggy

Rebekah P.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Seems like it has potential

so far so good! Looking forward to seeing it all set up!

Ratings Breakdown

Ease of use

Functionality

Pros:

I love the tasks feature and intuitive it is however I am still trying to figure out how I can see a full picture but we are in the set up phase.

Cons:

The sales forces intergration seems to be lacking. We are trying to move from saleforce to GS but none of the chatter notes or contracts were pulled in while everything is easily able to be pulled out. Since we have been using SF for 6 years we will still need to check SF quite often,

Showing 1 - 10 of 48 Reviews

Load More Reviews