ConSol CM/Customer Service 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

ConSol CM/Customer Service

5.0

(3)

Pricing

Starting at €19.00 per month

About ConSol CM/Customer Service

ConSol CM/Customer Service is a robust, web-based platform designed to optimize, automate, and digitize customer service operations across organizations of all sizes. Built with flexibility and efficiency in mind, it helps service teams manage inquiries, resolve issues, and maintain high service quality even in complex, high-volume environments.

At its core, ConSol CM provides comprehensive functionality that covers the entire lifecycle of a customer request. This includes structured ticket management, efficient complaint handling, escalation management, and integrated communication channels such as email, phone, and chat. All interactions and case activities are documented in a centralized system, ensuring full transparency and traceability throughout the entire service process.

The platform’s powerful workflow engine allows companies to design, automate, and adapt their service processes to match organizational needs and compliance requirements. Whether you’re managing technical support tickets, handling internal service requests, or processing formal customer complaints, ConSol CM enables consistent, rule-based processing and ensures that no task or deadline is overlooked.

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ConSol CM/Customer Service Screenshots

ConSol CM/Customer Service Pricing and Plans

Starting price: €19.00 per month

Free Trial

Free Version

Cloud - Named User Model

€59.00

per user, per month

Plan includes:

Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSV and Excel

Cloud - Concurrent User Model

€89.00

per user, per month

Plan includes:

Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSV and Excel

On Premise for rent - Named User Model

€19.00

per user, per month

Plan includes:

Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)

On Premise for rent - Concurrent User Model

€33.00

per user, per month

Plan includes:

Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)

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ConSol CM/Customer Service Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of ConSol CM/Customer Service
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Autoresponders
Client Portal
Communication Management
Customer Communication
Customer Database
Customer History
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Email Management
Email Templates
Event Triggered Actions
Feedback Management
Help Desk Management
Inbox Management
Interaction Tracking
Mobile Access
Multi-Channel Communication
Real-Time Analytics
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Support Ticket Management
Third-Party Integrations
Workflow Management

ConSol CM/Customer Service User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.3

Have you used ConSol CM/Customer Service and would like to share your experience with others?

René B.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Eine Lösung für unseren gesamten Kundenservice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Die Anpassungsfähigkeit der Software an unsere Prozesse im Kundenservice und den Performancegewinn zu der abgelösten alten Software die genutzt wurde.

Cons:

Die Benutzerfreundlichkeit UX hat noch ein bisschen "altbackenen Look" und hat manchmal nicht die Flexibilität die ich mir wünschen würde.

Reasons for choosing ConSol CM/Customer Service

Engagement im PoC und Flexibilität im Produkt

Reasons for switching to ConSol CM/Customer Service

Optimierung der Prozesse, Effektiveres Arbeiten, Effizienzgewinn, Ablösung alte Lösung und Automatisierung von Prozessen

Vanessa F.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Vielseitiges Programm

Es werden Vertriebs- sowie Service Prozesse abgebildet. Die Prozesse konnten standardisiert werden ohne die Flexibilität zu verlieren. Auch sehr komplexe Vertriebsprozesse haben wir abgebildet.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Das System ist sehr übersichtlich und nutzerfreundlich. Es kann sehr schnell mit wenig Einweisung durch neue User genutzt werden auch besonders durch die Workflowaktivitäten die durch den Prozess lotsen. Die Integration mit anderen Systemen (z.B. SAP) funktioniert bestens. Das System ist sehr gut auf Kundenbedürfnisse anpassbar. Unterschiedlichste Prozesse können abgebildet werden. Das System ist sehr vielseitig.

Cons:

Das Reporting könnte verbessert werden.

Gerd K.

Verified reviewer

Business Supplies and Equipment

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Hohe Flexibilität bei der Umsetzung firmeninterne Prozesse

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Anpassbar an viele Unternehmensprozesse - Integration in zahlreichen Unternehmensbereichen - arbeiten auf einheitlicher Datenbasis - gute Anbindung an andere IT-Systeme des Unternehmens - schnell erlernbarer Umgang mit dem System - systemgestützte Workflows fördern vereinheitliche Prozesse - ermöglicht das Umsetzen sehr individueller Prozesse - ausgeprägte/r Kundenorientierung und -service

Cons:

Die Abbildung von stark individualisierten Prozessen sorgt für eine hohe Komplexität des Systemsetups, was beim Updaten/Upgraden des Systems zu erhöhten Aufwänden führt.

Showing 1 - 3 of 3 Reviews