Cloud 9 Ortho 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cloud 9 Ortho

4.6

(46)

Pricing

Starting at $500.00 per month

About Cloud 9 Ortho

With over 28,000 users in 2,300 locations, the Cloud 9 cloud-based practice management solution has assisted orthodontics, DSOs, and pediatric dentistry groups by streamlining administrative tasks and enhancing staff productivity. Available 24/7 on any device, Cloud 9 provides access to practice data and images from anywhere. Features include comprehensive dental imaging and charting, customizable scheduling, claim processing, auto pay capabilities, CDT codes management, appointment reminders, and more.

From the patient's first interaction, Cloud 9 will track all patient activity and automate all administrative tasks until treatment. With the Patient Spotlight tool, orthodontists have access to all patient information, necessary for treatment. For upcoming appointments, Cloud 9 will automatically send customizable email and SMS appointment reminders to the right patients. Through the patient portal, patients can view all information relating to their account, complete medical forms, and make any outstanding payments.

For data integrity, all data is securely stored and backed up within Cloud 9's PCI-compliant practice management system.

Cloud 9 Ortho Screenshots

Cloud 9 Ortho Pricing and Plans

Starting price: $500.00 per month

Free Trial

Free Version

Cloud 9

$500.00

per month

No plan information available

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Cloud 9 Ortho Features

Popular features found in Dental
Calendar Management
Charting
Claims Management
Client Management
Client Portal
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
More features of Cloud 9 Ortho
Appointment Management
Reminders
Scheduling

Cloud 9 Ortho Integrations

Worldpay for Enterprise

Rhinogram

Legwork

Global Payments Integrated

EasyRx

Birdeye

See all 7 integrations

Cloud 9 Ortho User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

24%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.4

Functionality

4.5

Amber H.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Ortho Practice Positive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easily you can navigate to different screens for ortho! I think there's way more to learn as I only work with certain areas of the software!

Cons:

There's nothing I don't like! The Club9 offers a cool place to ask for help or suggestions, and ask for feature request!

Gary S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed October 2024

Love Cloud9, But Not Planet DDS

Love the software and appeciate that Planet DDS probably was able to infuse some more capital into Cloud9 to make it better. But since Planet DDS took over, it is hard to get support with Cloud9 or Planet DDS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since it is exclusively an orthodontic software, it understands patient flow better than most softwares in my field. It is fairly easy to navigate and intuitive. I appreciate the "one-stop shop" of it meaning it has integrated imaging, email, text, document storage, etc. that prevents having to have multiple softwares to perform the abovementioned activities. A solid software without the glitches.

Cons:

I don't like the add on costs for new features that have been added since I became a Cloud9 customer. I understand raising your costs, but the "extra's" I use in the software (and pay extra for) should just be in the software, period. Also, since it has come under the Planet DDS umbrella, it has been nearly impossible to speak with a human about billing issues. It is easy to zap my money out each month, but when I need customer support, I need a human. And I need them in a timely manner to respond back. My bookkeeper never got a callback or response from our last billing question in July.

Reasons for switching to Cloud 9 Ortho

They were closing down their company and informed us we had to find another software. Luckily, I had been eyeing up Cloud9 for awhile, and jumped at the chance to convert to that software.

Debbie T.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

DO NOT RECOMMEND

The office was sold this program, given positive feedback and reviews only to be dismissed and dumped when they have not been able to fix their own software issues. The sales pitch that was given has not been what we have received. Little to no support or trained staff to help. They continue to put your requests off leaving accounts incorrect for months and months. This has created upset patients regarding their accounts. Management will not even call when requested. DO NOT RECOMMEND! Their offer is to buy another program from them to replace Pedo Cloud 9. An investment was already spent on this program, buying another is not an option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of being on the schedule and navigating wherever you need to go. Ortho side of Cloud 9 is so so...

Cons:

Lack of support. LITTLE to NO trained staff on the Pedo part of the software. Months and months to hear back and usually we have to be the ones following up. They are not able to fix issues within their own program.

Reasons for switching to Cloud 9 Ortho

To have Ortho/Pedo combined in one program. Pedo side of Cloud 9 is not completely functional and they do not have answers to fix their own software.

Krista H.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Reviewed October 2024

On Cloud9 with Cloud9

Overall, I have had a good experience with Cloud 9. My office switched from OrthoTrac to Cloud 9 in 2019, and we are chugging along happily!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud 9 is user friendly software, and the staff is amazing from setup and beyond! I love that in our ever technical society, they are a personal company always listening to and adapting to your needs!

Cons:

Sometimes the reports you want can be a little difficult to get, but I am always able to get the help I need either though the online portal or with a live chat

Reasons for switching to Cloud 9 Ortho

Wanted a cloud based software system. Were having issues when computers were going down, etc. Wanted to be more "in with the times"

Autumn H.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Reviewed October 2024

Cloud9 is the way to go!

My overall experience has been positive! Cloud9 is SO EASY to work with. The customer service team is always super responsive and works out the kinks in a timely manner!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that we are able to connect with our patients efficiently! The software is super user friendly and meets all of our expectations in the clinical setting!

Cons:

I sometimes get confused with making adjustments on ledgers. I'm sometimes not sure to choose reversal, correction, or make a balance adjustment.

Reasons for switching to Cloud 9 Ortho

Cloud9 came up as an option when switching from a different software. The price and convivence is what drew us in.

Jamie G.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Reviewed November 2024

Extremely satisfied with Cloud9 software

Overall my experience with Cloud9 had been fantastic

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy of use and the costumer support

Cons:

ledger adjusting can sometimes be confusing

Reasons for switching to Cloud 9 Ortho

We wanted a cloud base software that had all the functions we needed

Deborah N.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Reviewed August 2022

It could be better/ No support anymore!

Going down hill fast! If I could go back in time and see the problems I have now back in 2018 I would never have purchased this software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Initially we like the user friendly ability of this software, but the company was bought by an equity group and now support is non-existent.

Cons:

Three is no support, and no one to give us the solutions we initially had but now not working and they will not fix these problems they blame everything on other factors, like Google! WTH does Google have to do with running our software like is used to run when we initially got this software.

Reasons for choosing Cloud 9 Ortho

We initially thought this was the most user friendly software, but so much has changed I don't recommend this software.

Reasons for switching to Cloud 9 Ortho

Patient Care Suites went out of business.

Vendor Response

Thank you for your feedback. We listen to our customers and take what you say to heart. We continuously strive for an excellent customer experience, and have made the following investments in just the last six months: (1) We have implemented a chat tool for customers to be able to reach out to support with less effort, (2) We have created an online Help Center so that customers can more efficiently submit and track tickets, and (3) We have increased our virtual learning offerings as well as modes of delivery, to ensure that customers can feel more control over their business critical software. We have many more customer-centric updates on the horizon, which continue to address the concerns and desires of our customers.

Replied August 2022

Heather W.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Cloud9- Is a Cloud-Based database better than an in-office server?

Our overall experience with Cloud9 has been positive since the transition to the current HTML version of the software from Silverlight. It has a few glitches and nuances, but Cloud 9 has a great forum for interaction and product recommendations that their head cheese,[SENSITIVE CONTENT HIDDEN] , will respond to directly. We have had very few issues with their imaging software, which is a huge + in the overall experience department. The learning curve was a bit different, as we jumped from paper charts to Cloud9 digital charts at the same time. Almost all of our data was transferred over without issues (from three separate databases), and we cannot say enough about how the process has changed our lives. We could not have worked at home during COVID without it!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that this software makes scheduling patients within multiple offices, across two states, easy. They integrate with Open Edge, making auto payments easy, and if you use a different third party software (like Vanco for monthly ACH payments), the report and posting for doing this is not complicated, and saves the office a lot of money. The reminder system that is incorporated with the program does both text and emails, and can easily send reminders or notes to the patient using either of those features. Most of all, the tech staff is knowledgable about their software, and are great to work with.

Cons:

There are two immediate cons of this software. The first, is that we are in a building that has drop internet issues with no immediate resolution, and when the modems/routers lag, or need to restart, accessing patient data on a cell phone is not ideal. Secondly, the letter system is this HTML thing that does not work like Word or Google Docs, so image placement and customization of letters is very restricted. If the program crashes for some reason, the system does not autosave letters (!).

Reasons for choosing Cloud 9 Ortho

One of our business associates uses the program, and after checking it out at an Ortho convention, we were sold.

Reasons for switching to Cloud 9 Ortho

We had three separate databases with individual servers in each office, and the servers were reaching max capacity. To change over to Ortho2's cloud version, there were some obstacles that were not favorable (cost might have been one).

Vendor Response

Thank you for your honest review! We appreciate your candor and are delighted to have you as a customer!

Replied November 2020

Angelica A.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

user friendly and awesome tech support

Love the software. I've used it in other practices and had to brag about it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud based software. Work from anywhere any time

Cons:

I don't dislike anything about this software

Reasons for switching to Cloud 9 Ortho

Needed something faster and more up to date.

Vendor Response

Thank you so much, Angelica! We appreciate you!

Replied November 2022

Raelynn T.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed October 2024

Cloud 9 Software

For years we used Carestream/Orthotrak, so many clicks to get to one thing. I am very happy with the switch. We have been using Cloud9 since 2019 and I wouldn't go back. Very user friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy the software is to use. I like the fact that patients can make payments through their portal and is logged in their ledger.

Cons:

Sometimes when calling support, I don't feel they are very knowledgeable. When I get someone that knows their stuff it's great.

Showing 1 - 10 of 46 Reviews

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