Sensei Cloud 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Sensei Cloud

3.7

(31)

Pricing

Pricing available upon request

About Sensei Cloud

Developed by dental practices for dental practices, Sensei Cloud features built-in functionality for both general dentists and orthodontists so you can manage every aspect of your office. And, with real-time dashboards, revenue cycle management and other valuable business tools, it perfectly balances business functionality and clinical brilliance.

-Sensei Cloud also comes with these integrated Patient Solutions-

eClaims

eClaims provide the only electronic claims solution integrated with your software. Send claims to payers who accept electronic submissions and identify those who only accept paper claims. Save money and time while reducing errors and ensuring patient satisfaction. Plus, eClaims are HIPAA compliant, reduce paper waste and meet contactless guidelines.

eVerifications

eVerifications allow you to verify insurance benefits and coverage for treatment in real-time. Spend less time on the phone with insurance companies to spend more time with patients.

ePrescriptions

Submit electronic prescriptions from your practice management software quickly, accurately and securely to your patient’s pharmacy. Verified to meet federal and state mandates for electronic prescriptions...

Sensei Cloud Screenshots

Sensei Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Sensei Cloud Features

Popular features found in Dental
Calendar Management
Charting
Claims Management
Client Management
Client Portal
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
More features of Sensei Cloud
2D Drawing
3D Imaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Annotations
API
Appointment Management
Automated Scheduling
Automatic Backup
Availability Management
Billing & Invoicing
Booking Management
Communication Management
Comparison View
Customer Database
Customer History
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Dental Practice Management
Document Imaging
Document Management
Document Storage
Document Templates
Drag & Drop
Electronic Payments
Email Reminders
EMR/EHR
For Dental Practices
Image Analysis
Image Enhancement
Live Chat
Multi-Location
Orthodontic Charting
Patient Communications
Patient Management
Periodontal Charting
Progress Notes
Progress Tracking
Records Management
Referral Tracking
Registration Management
Reminders
Reporting & Statistics
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Self Service Portal
SMS Messaging
SSL Security
Task Scheduling
Third-Party Integrations
User Management
Video Support
Web Forms

Sensei Cloud User Reviews

Overall Rating

3.7

Ratings Breakdown

45%

16%

13%

10%

Secondary Ratings

Ease of Use

3.9

Value for money

3.4

Customer support

3.7

Functionality

3.5

Colleen T.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

User Friendly Cloud Based Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud based software. Love the access to my patient information anywhere - not just in my office. Design is upgraded and sleek. The Carestream team is constantly looking to upgrade the features - listening to users along the way. New upgrades are being added constantly. Integrations have been added to link Sensei with a patient manager, ePrescriptions, and iTero.

Cons:

Couple issues regarding syncing of schedules among different computers - sometimes need to manually refresh screen. Reporting not comprehensive yet.

Reasons for switching to Sensei Cloud

Upgrade to Cloud Based Program. Program had not been updated in 20+ years.

Eduardo N.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

Sensei Experience

Excellent Great support from Carestream team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Comprehensive -Fast communication between offices -Easy access remotely

Cons:

Imaging component Not able to utilize the advanced imaging software consistently

Reasons for switching to Sensei Cloud

Need to use Citrix with Winoms in a multi location iffice using the vloud

Betty Q.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Look Elsewhere

The worst dental software you can work with - I highly recommend looking for literally any other software out there because they may promise you a lot of things with their platform, but your expectations will be quickly met with DOUBTS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use UI with the ability to look over charts with ease. The easy to use interface makes it clean for any user, whether it be administration or clinic employees, it gets the job done.

Cons:

Where to start - support is abysmal. Any issues you have with the software will take days, if not weeks to tackle. When you submit a ticket, make sure you read up because most likely, you're going to have to figure it out yourself before a support person gets back to you saying "let me see if I can get you in touch with someone else". It's run by a bunch of people that have no idea what customer service means. Outside of support, get ready for the most insane statement for services - we agreed on a fair price that almost doubled within our first month once we realized how much add-ons were for essential features of our practice. They'll also raise the prices of certain things without notification, so make sure you pay attention to your monthly statements and add them up yourself because $1200 might magically turn into $2000 with no notes. The system itself is in terrible shape. Sure - it looks great, but imagine having to click 18 buttons just to check someone out for their appointment only to have to go back into their ledger and edit it because somehow the procedure code was repeated 3 times for one visit. My recommendation would be to LOOK ELSEWHERE. We chose Sensei because of their partnership with SoftDent, a software we loyally chose back when we first introduced our first computer to our practice. We were told that it would be an amazing upgrade to what we were previously using, only to find out it would be probably the worst decision we could make for our practice from a functionality and administrative standpoint. Good luck, Sensei. You need to figure it out asap or else you will not survive.

Reasons for switching to Sensei Cloud

Their team was amazing, they sold us on the support team alone, and their UI looks similar to what we are used to.

Michelle J.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Great program and a work in progress

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the hyper links in the system and the ease of navigation throughout the system. The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements. The correspondence and email functions within the program are very useful and appreciated as well.

Cons:

The ledger functions could be expanded and made to function with more ease. The treatment planning could also add some features to make the process easier and user friendly. Posting procedures could also have features that would prevent mistakes as well like incorrect teeth numbers for certain procedures.

Reasons for choosing Sensei Cloud

We also tried the TDO software which was specific to Endodontics. We decided to go with Sensei because of the ability to convert our images and the cost of the software. As well as we were already using a CareStream product Softdent and it would be easier to transition.

Reasons for switching to Sensei Cloud

We were looking for an updated software that was truly cloud based as we were having issued with the hosted cloud going down and we couldn't access the software and the ability for patients to fill out forms electronically and confirmation text as well.

Vincent F.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2023

Sense Cloud

The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functionality, customer service was and is always available to help us, listen to us, and do the best they can to figure out what needs to be done. Customer service is why we stuck with Sensei Cloud. I understand Sensei Cloud is ever evolving and hopefully it gets to a place where we can run even more efficiently. At this time it seems pricey for the functionality you get and for the workarounds you need to implement to utilize the software. However, you cannot beat the look and user-friendly interface.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would say based on all the Practice Management applications I have demoed/used, Sensei Cloud is the most visually appealing. The user-interface is great. It is easy to find what you need, even if it is your first time using the software. It makes our office look like we utilize state-of-the-art technology, which is important. I love that everything is backed up immediately with unlimited storage, making our old server obsolete. The customer service is second to none. The Sensei Team really has been paramount to making our experience thus far a success.

Cons:

Conversion, as I am sure with any software, is messy. Sensei can be quirky with certain functionality, which requires our team to find workarounds for what should be easy tasks. Functionality that seems common sense from other practice management software within the Carestream family was not ported over, which makes our office less efficient. Reporting is lacking and confusing at times. Billing needs a complete overhaul. Sensei Imaging, which one would expect to be a seamless integration within Sensei Cloud creates a variety of issues and lacks basic functionality. Sensei Cloud, Practice Manager, and Patient Forms should be one product (a one stop shop). Sensei Cloud is expensive compared to other PMS, which do offer a one stop shop option for less money. Other PMS is priced by location vs. by Provider, which makes more sense. If current pricing included Practice Manager as well and all were rolled into one nice package and one site, you would say the price is spot on. We are paying a premium to use Sensei Cloud at this point for the look and feel. No other PMS looks as clean and modern in my opinion.

Reasons for choosing Sensei Cloud

Wanted to stick within Carestream Family and Sensei just looks way more professional and clean.

Reasons for switching to Sensei Cloud

Server end of life. Wanted a cloud-based option and wanted to remain within the Carestream family of products for, what we thought, would be an easier transition.

Terry G.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Sensei has a lot to work on!

Less paper

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do like the electronic prescriptions. so easy!!

Cons:

Everything else! Claims management. Bulk EFTs: large EFTs never work and we have to enter as individual payments, which makes for the monthy GRT calculations very difficult!!!

Reasons for choosing Sensei Cloud

Stuck with carestream. Plus Conversion Fee was waived.

Reasons for switching to Sensei Cloud

I wanted to go paperless and move to the cloud. I chose Sensei because I was using Carestream already: Practiceworks. I thought it would be similar! Boy I was wrong

Vendor Response

Hi Dr. Terry, I am so sorry you are not having a good experience with our product. If you can message me privately, we would love to get more information regarding the bulk EFTs if that is a defect within the system or if additional training might be beneficial. Additionally, we would love to learn more about the GRT calculation to assist.

Replied March 2023

Spencer J.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Reviewed November 2022

Sensei Cloud is the best

My experience has been great so far. Customer service is very prompt at addressing my issues. There has been very little downtime and the software works exactly as advertised.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very easy to use. Everything that I need is built in and I can use it from any computer. It’s really easy to switch between my practices and view imaging so I can pretty much work I don’t have to pay for extra licenses and user names.

Cons:

There aren’t many things I don’t like. There are features I would like to them add like the ability for patients to check in Via text or a sign in screen but there are updates every day so that is probably on the way.

Reasons for choosing Sensei Cloud

I wanted something that I could use for not just orthodontics but all specialities.

Reasons for switching to Sensei Cloud

I was looking for something that was truly cloud base that was suited for multi specialties.

Vendor Response

Thank you for the positive review. We value all customer feedback as we constantly strive to improve the customer experience.

Replied January 2023

Jennifer D.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

review

it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes for a specific allert or note

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it can be used from anywhere.............................

Cons:

the charting legend is not the same for all systems charting coloring.

Reasons for choosing Sensei Cloud

price, offered more of what we were looking for

Reasons for switching to Sensei Cloud

it was very old and dated........................

Jennifer L.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2023

sensei cloud

It is not very user friendly. Many steps to get to a final stage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Could have access to schedule and chart from home. Patient management and wanted an upgrade from soft dent

Cons:

The CS8 imaging program, the inability to merge or delete duplicate charts, the difficulty to delete or alter a ledger entry/date in the payment area.

Reasons for choosing Sensei Cloud

Already was using soft dent, sounded like a great option.

Reasons for switching to Sensei Cloud

cloud based, having all things in one program and upgrade, ease of use.

Elianne V.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2023

Sensei will be the future of ERM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoyed the cloud based experience and ease of accessibility from any platform and location, as well as the user friendly scheduling, treatment planning and payment features.

Cons:

That you cannot visualize and integrate digital radiographs into the software.

Reasons for switching to Sensei Cloud

New software offering special on boarding promotions, products as well as the cloud based feature of the ERM program.

Vendor Response

Hi Elianne, thank you so much for the positive review! We now have a Sensei Imaging product that will allow you to integrate and visualize your digital radiographs. We would love to give you a demo. You can request one here: https://gosensei.com/pages/requestademo?

Replied February 2023

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