Sensei Cloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Sensei Cloud

3.7

(31)

Pricing

Pricing available upon request

About Sensei Cloud

Developed by dental practices for dental practices, Sensei Cloud features built-in functionality for both general dentists and orthodontists so you can manage every aspect of your office. And, with real-time dashboards, revenue cycle management and other valuable business tools, it perfectly balances business functionality and clinical brilliance.

-Sensei Cloud also comes with these integrated Patient Solutions-

eClaims

eClaims provide the only electronic claims solution integrated with your software. Send claims to payers who accept electronic submissions and identify those who only accept paper claims. Save money and time while reducing errors and ensuring patient satisfaction. Plus, eClaims are HIPAA compliant, reduce paper waste and meet contactless guidelines.

eVerifications

eVerifications allow you to verify insurance benefits and coverage for treatment in real-time. Spend less time on the phone with insurance companies to spend more time with patients.

ePrescriptions

Submit electronic prescriptions from your practice management software quickly, accurately and securely to your patient’s pharmacy. Verified to meet federal and state mandates for electronic prescriptions...

Sensei Cloud Screenshots

Sensei Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Sensei Cloud Features

Popular features found in Dental
Calendar Management
Charting
Claims Management
Client Management
Client Portal
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
More features of Sensei Cloud
2D Drawing
3D Imaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Annotations
API
Appointment Management
Automated Scheduling
Automatic Backup
Availability Management
Billing & Invoicing
Booking Management
Communication Management
Comparison View
Customer Database
Customer History
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Dental Practice Management
Document Imaging
Document Management
Document Storage
Document Templates
Drag & Drop
Electronic Payments
Email Reminders
EMR/EHR
For Dental Practices
Image Analysis
Image Enhancement
Live Chat
Multi-Location
Orthodontic Charting
Patient Communications
Patient Management
Periodontal Charting
Progress Notes
Progress Tracking
Records Management
Referral Tracking
Registration Management
Reminders
Reporting & Statistics
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Self Service Portal
SMS Messaging
SSL Security
Task Scheduling
Third-Party Integrations
User Management
Video Support
Web Forms

Sensei Cloud User Reviews

Overall Rating

3.7

Ratings Breakdown

45%

16%

13%

10%

Secondary Ratings

Ease of Use

3.9

Value for money

3.4

Customer support

3.7

Functionality

3.5

Stephanie C.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Great program!

Good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and you can easily find patients in the search bar

Cons:

Billing. Sometimes people who have completed paid their bill still show outstanding balances. As well it is difficult to track collections.

Reasons for switching to Sensei Cloud

wanted an electronic health record that I could use for my

Vendor Response

Hi Stephanie, thank you for the positive review. At Carestream Dental, we constantly improve our products based on reviews and other helpful feedback.

Replied January 2023

Dr Mark P.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

Sensei user for 2 years

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and portability. I can see patient records from almost anywhere.

Cons:

I wish it would cost less. But overall it’s good

Kelly C.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

We were hoping for a much better product

We have had nothing but aggravation, disappointment and the doctor has had to pay out much more in salaries to compensate for us working from home just to get day to day things done because of constant workarounds.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration process was okay but we had to do alot of old information deletion leading up to the switch. I did not expect it to be anything like our old software but I expected a less flawed softeware. There were and still are many things that were promised to be implemented and have not been. They are updating regularly but so much more can be done.

Cons:

Provider production/collection don't seem accurate. Financial reports are not easy to create or read. I have been hearing about "Sticky Notes" and "Combined Family Billing" coming since we started in Oct 2021 and that still hasn't happened yet. Still has a flawed Bulk payment feature since it was implemented and it has not been repaired yet. The ease of flow, common sense items and basic billing necessities just aren't there.

Reasons for choosing Sensei Cloud

Because switching to another Carestream product seemed to make the most sense.

Reasons for switching to Sensei Cloud

We had alot of data in Practiceworks due to two office combinations. In re-evaluating the software after we deleted so much, we could have stayed with the old software but we were too far in. Some aspects we were sold on, we were told last minute that those things were not yet available.

Vendor Response

Hi Kelly, I am so sorry you are not having a good experience with our product. Family billing was released late last year, so if you want training, please get in touch with me privately. We can also look into the issue of the bulk payment to see if it is a system error or if additional training is required. Most of our customers have found the process flow to be an improvement to other dental practice management software, and we would love your feedback on your usability experience to see if there is room for improvement.

Replied March 2023

Pamela B.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

Sensei Review

We have not been with Sensei Cloud long but so far, I can see the e service products saving much time in verifying insurance information, submitting claims, computing out of pockets, sending prescriptions. Managing lab cases is very nice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration is never easy when implementing a new system. That being said, it has not been that difficult and actually went better than I expected. There are quirky things that we are learning, but the support has been very helpful and very quick. The more that we are using Sensei Cloud, the more features we are finding. The e service products (claims, prescriptions, insurance verifications etc) are very nice as we were mostly doing this manually before.

Cons:

The information that was converted from the old system did not seem to be as much as we would have liked. We came from Soft Dent which is from Carestream as well, and I would have like to have seen the two programs communicate more and transfer more information

Reasons for choosing Sensei Cloud

As we were with Soft Dent already, the cost of converting to a new CareStream product was much less than purchasing a new system. We were hoping that since it was part of CareStream that more information would convert easily between the two systems.

Reasons for switching to Sensei Cloud

The system that we had before had not been updated in approximately 20 years (maybe more) There are many functions available on Sensei that were not available on Soft Dent.

Brittany C.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

Meeting with [sensitive content hidden] 9-21-23

I use Sensei for 8 hours a day 5 days a week- my entire job is both Sensei, Patient Manager and creating spreadsheets- I have very few complaints and would recommend Sensei to any office looking to make the change over. I've trained a couple employees on basic tasks such as scheduling appointments, creating insurance claims and treatment plans and I've never had any difficulty as the software itself is very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that Sensei is constantly wondering what they can do to improve the software whether that's through The Exchange, the "Submit Feedback" function where I can vote on other user's recommendations, or calls with staff like [sensitive content hidden] to help review the software, calls with [sensitive content hidden] from Patient Manager, or visits from [sensitive content hidden] regarding imaging. The CareStream staff has been incredibly helpful and we appreciate the kindness that is shown to us during these calls/visits.

Cons:

The only recommendations I have for the software are small adjustments, most of which I was able to go over with Brande and she was able to help me find answers for. The remaining notes I would be happy to submit through the User Feedback Site.

Colleen T.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

Needs a lot of work

Not Great. Aside from cloud access and ePrescriptions, we have lost much of our ability to analyze and run our practice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud access and updated feel. ePrescriptions

Cons:

This program feels like it was designed without a single dentist's input. While it is probably a great program for a new dentist starting out, there is no ability to customize the program. Certain workflows have limitations that you cannot override (ex. giving a courtesy to a patient with credit, transferring balances among family members). There are ZERO long term business analytics.

Reasons for switching to Sensei Cloud

Was told SoftDent was being "sunsetted"

Vendor Response

Dr. Colleen, I am so sorry you are not having a good experience with our product. Reporting enhancements are coming this year to assist in business analytics. Additionally, you will be able to transfer balances among family billing with the release of a family billing feature.

Replied March 2023

Cindy Sue W.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2023

Very happy with the software.

Overall I am very happy with it. More than met my expectations. One thing very nice compared to the last software program I had, you do the updates and the updates don't mess up existing programs in the software. I don't lose programs like I did before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use. Support is very good, get immediate help. Has what I need and want.

Cons:

Now that covid is over being such a problem, I would like the screening pages removed. Unnecessary for me. Otherwise I have no other issues.

Reasons for switching to Sensei Cloud

The old software was out of date and several parts didn't work anymore. Was unable to print or get several listings.

Glenn R.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Glenn Ritter DDS

FrustrationDisappointment Too slow to improve

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The hope to fix itThe promise of remote access

Cons:

Not ready for release from its inceptionAlthough uses chrome, does not work on an ipad

Reasons for switching to Sensei Cloud

The promise of a better experience

Vendor Response

Hi Dr. Glenn, I am so sorry you are not having a good experience with our product. We are making Sensei enhancements weekly. Feedback from doctors like yourself allows us to prioritize and move on feature enhancements to create better value.

Replied March 2023

JOHN G.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2024

Too many lumps , not ready for primetime time

In 30+yrs, this is the WORST management decision I have ever made. I feel like we are their guinea pigs. There is WAY too much wrong to fix in short order. After 3 weeks , we are aborting back to Pworks till the dust settles then we will look elsewhere. BTW, back in the day, we were Beta testers for Pworks 5.0 and the office has been computerized since 1980 with Commodore 64s and Premier from AG Florian.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Office manager likes claims handling, billing options

Cons:

Everything else. Between my Office manager and 2 receptionists, there is over 105yrs of experience in the profession. These are the top of the topshelf workers. I have a mutiny on my hands and have never seen a new piece of software, equipment, etc destroy moral as fast as Sensei has and they spent a month online practicing. Buffering is slow. It doesn't save things then you find 4 copies the next day. Can't delete templates etc as you learn...just inactivate, etc. Complete modules don't work!!! Stupid things like "acquire a new image" to open imaging to view films.

Reasons for choosing Sensei Cloud

We wanted to stay in the carestream fold for bridging, data transfer reasons. Narrow minded on our part for sure

Reasons for switching to Sensei Cloud

Pworks is a dinosaur and Sensei looked good on paper. Now I know why they waited 2 yrs to roll it out to their existing Carestream customers.

Maria C.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

Sensei Cloud

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Customer service with Live chat. Ease of patient intake and scheduling.

Cons:

Insurance claims - there are 15 statuses, some of them are auto applied, some are manual, some are both. Not knowing what they all mean or which is which. Pt due/Ins Due/total due does not always reflect correct amounts resulting in 3 different amounts and confusion on the financial page. Not being able to bring up or download xrays that were taken at our second location is one of the biggest issues.

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