Emojot 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Emojot

4.7

(20)

Pricing

Starting at $50.00 per month

About Emojot

Emojot is a versatile and customizable SaaS platform designed to facilitate customer-focused digital transformation for businesses across multiple industries. The platform aims to improve customer experiences, optimize employee performance, and streamline operations, helping companies remain competitive in the rapidly evolving digital landscape.

The platform has a variety of capabilities, such as customer experience management (CXM) using innovative emotion sensors for real-time feedback collection, online reputation management for enhancing online reputation, social listening and tracking (SLT) for monitoring, analyzing, and tracking digital conversations, and customer success management (CSM) to optimize revenue and promote customer advocacy.

Additionally, Emojot offers work-flow management (WFM) to simplify business processes, employee 360-degree performance management to cultivate a culture of ongoing improvement, and employee experience management (EXM) to foster a positive work atmosphere.

The platform also provides customer complaints management (CCM) and visitor management solution (VMS), which help improve efficiency and user experience.

Analytics & operations intellig...

Emojot Screenshots

Emojot Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

usage based, per month

No plan information available

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Emojot Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Emojot
360 Degree Feedback
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Appraisal History
Approval Process Control
Assessment Management
Audience Engagement
Audit Trail
Authentication
Benchmarking
Brand Tracking
Business Process Automation
Campaign Analytics
Campaign Scheduling
CAN-SPAM Compliance
Case Management
Charting
Churn Management
Click Tracking
Commenting/Notes
Communication Management
Competitor Monitoring
Compliance Tracking
Configurable Workflow
Contact Management
Content Discovery
Continuous Feedback
CRM Integration
Customer Advocacy
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Management
Customer Service Analytics
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Dashboard
Customizable Forms
Customizable Questions
Customizable Reports
Dashboard Creation
Database Support
Data Capture and Transfer
Data Connectors
Data Discovery
Data Extraction
Data Import/Export
Data Mapping
Data Migration
Data Storage Management
Document Management
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Management
Email Reminders
Email Templates
Email Tracking
Employee Database
Employee Directory
Employee Onboarding
Employee Profiles
Event Triggered Actions
Feedback Management
Forecasting
Forms Management
Gamification
GDPR Compliance
Generative AI
Graphical Workflow Editor
Hashtag Tracking
Health Score
HTML Editor
ID Scanning
Image Library
Individual Development Plans
Issue Management
Keyword Filtering
Landing Pages/Web Forms
Lead Capture
List Management
Metadata Management
Mobile Access
Mobile Optimization
Monitoring
Multi-Account Management
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multi-Location
Multiple Data Sources
Natural Language Processing
Natural Language Search
No-Code
NPS Survey Structure
Offboarding
Onboarding
Performance Management
Performance Metrics
Performance Review Management
Personalization
Predictive Analytics
Pre-Registration
Preview Functionality
Prioritization
Progress Tracking
Project Workflow
Pulse Surveys
Question Library
Rater Selection
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Registration Management
Reminders
Reporting & Statistics
Response Management
Review Monitoring
Review Request
Review Sharing
Role-Based Permissions
Routing
Rules-Based Workflow
Sales Trend Analysis
Search/Filter
Secure Data Storage
Self Assessment
Self Check-In/Check-Out
Self-service Analytics
Self Service Portal
Sentiment Analysis
Skills Assessment
SMS Messaging
Social Media Integration
Social Media Monitoring
SSL Security
Subscriber Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Third-Party Integration
Third-Party Integrations
Training Management
Trend Analysis
Usage Tracking/Analytics
User Management
User Profiles
Visitor Tracking
Visual Analytics
Visual Discovery
Widgets
Wireless Internet Access Control
Workflow Configuration
Workflow Management
WYSIWYG Editor

Emojot User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.8

Have you used Emojot and would like to share your experience with others?

Karan K.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 12 months

Reviewed September 2024

Great support

Overall it has been a good experience. Amazing customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick to support and they are always available to resolve your issue. Good platform with relatively easy to use.

Cons:

More platform to be included in the enjoy to track.

Reasons for choosing Emojot

They we’re competitive and willing to work with clients

Indeera H.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 12 months

Reviewed November 2024

Streamlining Patient Feedback with Emojot

We recently implemented Emojot's NPS ticketing system to streamline patient feedback management, and it has exceeded our expectations. The platform’s intuitive design makes it easy to capture, analyze, and act on Net Promoter Score (NPS) feedback, allowing our team to promptly address patient concerns and enhance overall service quality. Emojot’s analytics provide valuable insights into patient satisfaction trends, and the automated ticketing workflow ensures that no feedback slips through the cracks. The system has proven invaluable for maintaining high standards in patient care and service improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Emojot’s NPS ticketing system has a user-friendly interface and provides real-time analytics that make it easy to manage patient feedback efficiently.

Cons:

One area for improvement is the customization options within the analytics dashboard or integrate third-party tools would enhance the platform's utility for specific organizational needs.

Sanjeewa B.

Verified reviewer

Apparel & Fashion

10000+ employees

Used monthly for more than 2 years

Reviewed September 2024

Head of Group HRS

Great, it's gives multiple options in one questionnaire similarly able to get rating of service partners as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly feedback system. able to ass many questions & get answers as how you want. Easily manage for any person

Cons:

Some petty alternation even on cost. Since users are unable to finalized all at once before experience, it would be great, that small alternation done at FOC

Sumudu C.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 2 years

Reviewed October 2024

Great service

As above . I am quite disappointed with this survey app - not with Emojot

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are time bound, software is userfriendly and super after sake service by a team of customer friendly ppl

Cons:

Nothing.but this Csat app is what is exasperating . Its a pity that this survey is not user friendly. I am disappointed

Kamindu K.

Verified reviewer

Apparel & Fashion

10000+ employees

Used weekly for more than 2 years

Reviewed September 2024

Senior Manager - Group HR

It’s truly remarkable how this is enabling us to configure additional workflows and surveys with greater efficiency

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With user-friendly interfaces, enhanced configurability, and an integrated SMS service, this solution offers seamless functionality and flexibility

Cons:

Need to enhance the complexity of our dashboards while ensuring they remain intuitive and visually engaging

Ruvangi W.

Verified reviewer

Apparel & Fashion

10000+ employees

Used monthly for more than 2 years

Reviewed September 2024

Great Experience with Emojot

Overall, the experience with Emojot was positive. Emojot was a fresh change from traditional survey methods.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform was easy to use and the emojis helped our customers convey their feedback quickly. Also, the Emojot team is very supportive.

Cons:

It would have been nice to have more flexibility in adjusting the platform to better fit specific preferences.

Meenu A.

Verified reviewer

Retail

201-500 employees

Used monthly for less than 6 months

Reviewed October 2024

Experience with the Emojot

100% satisfied with the dashboard and the customer care of Emojot

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and very convenient. [sensitive content hidden] and his team very supportive and great to collab with you all

Cons:

Nothing major to mention overall i am really like every facility

Ishanka N.

Verified reviewer

Apparel & Fashion

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed April 2023

Achieving Digital Tranquility with Emojot

Our overall experience with Emojot is positive. The level of flexibility they provide, simplicity of their solutions and most importantly their ability to convert a problem into a quick solution with few or less engagements justifies this. This showcase their ability to understand their clients situation and their knowledge on solutions available that fits best to the given scenario. When we (Brandix) embarked on the control room project with Emojot to look for a solution to eliminate burning issues in the upstream of our value chain, Emojot provided just that!!!. The Control room project required a solution that gives better visibility across our value chain and tools to simplify complex processes inbuild with a governance mechanism keep thing in line. So that we have better control on our upstream to minimize impact on the downstream or on our operations. Aligning to this the solutions Emojot provided were simple, easy to use and highly effective. Thus the flexibility the teams provided to make changes to the solution to accommodate varied dynamics given the complexity of the problem at hand is commendable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Simplicity and accuracy of the widgets, visualizations and analytics 2. Ability to understand the business requirement with few engagements 3. Level of flexibility provided by Emojot to accommodate complex requirements in short notice is commendable4. Customer service (reliability, easy to approach, positive attitude) and clear communication

Cons:

Solution esthetics is a area that can further improved.

Dinusha S.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

Emojot Platform - A Comprehensive Solution for Customer Onboarding, Accounts Health Tracking ..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I mainly use Emojot Platform for Customer Onboarding, and I found it to be particularly useful in this regard. Our CSMs also using it for customer onboarding lifecycle tracking, and it provides them with a comprehensive set of dashboards to track the progress and account journey. Additionally, we are using Emojot for customer health score tracking and churn predictions based on it. This has been very effective in identifying accounts at risk and taking action accordingly.What I particularly appreciated about Emojot is the technical support team they have and the level of extensions support it provides to do customizations. This made it possible for us to adapt the Emojot platform to our specific needs. We have integrated Emojot platform with other internal systems like Salesforce, ServiceNow as well. Moreover, the Emojot team provides flexible development services which they do the implementation based on our use cases.Overall, I would recommend Emojot Platform for anyone looking for a cost-effective solution that provides excellent technical support, customizable extensions, and flexible development services in the areas of customer onboarding, customer health score and customer journey tracking.

Cons:

Nothing specifically at the moment with so far experience.

Reasons for choosing Emojot

Value for the money, third party integrations and custom extension support, feature match.

Jo W.

Verified reviewer

Veterinary

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Fantastic partner

Emojot have been a fantastic partner to work with. Easy to work with, great communication, great ideas, and very agreeable and accommodating of all of our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Emojot have a very engaging, customizable, easy to use platform.

Cons:

Lack of integration with other systems - not that it couldn't be done, but we didn't need to spend the additional $ to make it happen right now.

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