WestFax 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

WestFax

4.9

(18)

Pricing

Starting at $0.01 one time

About WestFax

WestFax is the #1 cloud-based faxing service that offers a variety of features, including Secure faxing: WestFax uses end-to-end encryption to protect your documents from unauthorized access. HIPAA compliance: WestFax is HIPAA compliant, so you can be sure that your medical records are safe. Our OCR and workflow automation features enable maximum efficiency for Enterprise customers.

WestFax Screenshots

WestFax Pricing and Plans

Starting price: $0.01 one time

Free Trial

Free Version

HIPAA FAX

$0.02

per user, one time

No plan information available

BUSINESS FAX

$0.02

per user, one time

No plan information available

FAX API

$0.01

per user, one time

No plan information available

WestFax Features

Popular features found in Fax Server
Archiving & Retention
Automated Routing
Delivery Tracking
Email to Fax
Fax to Email
FoIP
More features of WestFax
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
API
Collaboration Tools
Communication Management
Compliance Management
Contact Database
Document Storage
Electronic Faxes
Encryption
Fax Management
File Management
File Transfer
HIPAA Compliant
Multiple Format Support
Multiple User Accounts
Purchasing & Receiving
Reporting & Statistics
Role-Based Permissions
Secure Data Storage
Self Service Portal
SSL Security
Third-Party Integrations
User Management
Whitelisting/Blacklisting

WestFax User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.9

Chris H.

Verified reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

A diamond in the very rough electronic fax space

After 25 years in networks and software this is the best breath of fresh air I have ever seen. The value is so far beyond the competition that it's almost unreal. I would have thought it to good to be true had I not seen it repeatedly myself over years at this point.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has all the features clients want and, if they don't, and it makes sense, they add it.

Cons:

Any criticism I have ever provided has been acknowledged and improved (and I have had many suggestions). Rare in this space.

Reasons for choosing WestFax

Value, actual real value

Reasons for switching to WestFax

Value, no penalties, no charges for TX/RX errors, all the necessary features, none of the old artifacts that haven't been removed like competitors, actively engaged dev effort, no nickel and diming, no hidden fees, a dependable porting process, reasonable prices for numbers, easy to implement, modular, scalable (no really actually scalable and actually tested).

Miranda S.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Second to none!

I would go through the implementation process again because it was that easy and our rep was absolutely amazing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their customer service is second to none, responsive, always going above and beyond to help. The portal is incredibly simple to use. Implementation is step by step and very easy.

Cons:

Cover pages are customizable to an extent, they use fillable fields, but you cannot move around the editable fields.

Reasons for choosing WestFax

Had everything we needed and more. Customer service was unmatched

Reasons for switching to WestFax

Needed reliable facing, cover page requirements, and needed better features

Keri S.

Verified reviewer

Mental Health Care

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed November 2019

Westfax

Ratings Breakdown

Ease of use

Functionality

Pros:

It is so easy to send and receive faxes. We don't have worry about whether our fax line is working anymore.

Cons:

I haven't utilized the software very much yet, so I haven't found anything I disliked yet.

Reasons for switching to WestFax

We wanted our faxes to be done via the internet rather than fax phone lines

Vendor Response

Hi Keri, We are sorry you found the overall quality of our product to be lacking a 5 star rating. We take these reviews very seriously and will strive to improve. Even a 4 star review is not good enough for our team. Please let us know how we can improve.

Replied December 2019

Raymond F.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Best cloud fax solution for our clients

Provides all the compliance needed for our clients and delivers confirmation page archive and retrieval.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Implementation and all of the security features were delivered with a price point that provided a 1 week ROI

Cons:

I wish we would have known about West Fax sooner!

Reasons for choosing WestFax

The first criteria was no software installed on the clients network and deliver a solution that works with Copiers and Scanners. None of the competitors could deliver a full blown end to end solution without installing a server or software on the clients network.

Reasons for switching to WestFax

WestFax delivered a great solution and price point that did not include any overages.

Dennis C.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Excellent Service and Support

Overall, I like the service and have had excellent delivery rates. Also, someone actually answers the phone when you can, no automated menu system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, fast and straightforward fax portal. Using the API made automating certain tasks for my setup easier.

Cons:

There are negatives that I can think of. From signup to implementation has been seamless.

Rich L.

Verified reviewer

Computer & Network Security

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed October 2023

WestFax reseller review

Thus far they have been a very supportive partner who has a fantastic support team in place to assist Flex and our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find securing any identifiable information is a top reqirement. Enabling our clients to have the business continuity to send and receive faxes from home, office, and other locations ensures continuity of their business. Coupled with all of the compliance requirements and data security is also key. WestFax has been responsive adapting to the needs of our customer which has continued to make the solution even stronger in business today. The solution works great and their support has been fantastic. From Sales to technical support, WestFax truly appreciates their business partners and customers.

Cons:

We don't really have any specific "Cons" to note. It is key however, to ensure we provide feedback for any integration and workflow challenges to ensure WestFax is aware and continue to develop new features that align with our client's needs.

Joseph S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

Convenient fax solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Securing personally identifiable information is incredibly important these days and the ability to send and receive a fax from just about anywhere is invaluable whether you need it for HIPAA compliance or to maintain best practices within your business. WestFax tools are convenient and easy to use. With their fax to email service I can send and receive faxes from just about anywhere. It's simple, reliable and secure. With fax broadcasting we're able to manage wide distribution and removal lists and easily merge information into documents.

Cons:

Nothing to dislike. It works and does everything we need it to as a business. The product itself works and I know support is available if needed. Any issues I've had were simple errors on my part. And I probably wouldn't have made those if I had watched their tutorials.

Michael H.

Verified reviewer

Information Technology and Services

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed October 2023

Excellent product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a very intuitive product, an improvement in the user experience over what we had used previously. Versatility of being able to fax outbound from portal, device, email and print-to-fax or receive inbound via portal, device, email or file drop.

Cons:

I don't have any complaints, it's an excellent product.

Sarah H.

Verified reviewer

Philanthropy

2-10 employees

Used monthly for less than 12 months

Review source

Reviewed August 2021

Secured EFax

We are very happy with this software and will continue to use.

Ratings Breakdown

Ease of use

Functionality

Pros:

We needed a solution to our old and clunky fax machine and we're needing a secured connection. This software allows us to send faxes easily and keep everything electronic with confidences, knowing it's all secure.

Cons:

The interface can be a bit confusing at first and you don't have many options for customizing the fax cover sheet.

Vendor Response

Thank you for the kind words Sarah. We really appreciate your business.

Replied August 2021

Douglas C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

API works flawlessly and excellent support and documentation

We have our Inbound / outbound Fax API working and we don't ever think about it. It just works. We aren't doing HIPAA but we appreciate that they are really focused on security as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Documentation was excellent!. We were up and running in about an hour after we were provisioned. Tech support was a real person (Not a chat bot somewhere in another part of the world). They were responsive and helped us with some of our issues with getting the software integrated into our backend.

Cons:

That we didn't find them sooner. We were using a webportal from some other company for a few years and it was getting old.

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