Does ServiceTitan offer a free trial?

ServiceTitan doesn't offer a free trial or free version. The company provides customized pricing based on business needs rather than a standard package. Interested businesses typically receive a personalized demo to see how the software would work for their specific operation before making a purchasing decision.

Is ServiceTitan suitable for small businesses?

While ServiceTitan can work for smaller operations, it's best suited for established businesses with 11+ employees. The comprehensive feature set delivers the most value when used by companies with multiple technicians, office staff, and a steady customer base. Some reviewers mention the price point is high for very small operations, but they also note the cost becomes worthwhile as a business grows.

Can ServiceTitan integrate with other software?

Yes, ServiceTitan offers several key integrations with financial and operational tools. The platform connects with QuickBooks and Intacct for accounting, helping businesses manage finances in one place. ServiceTitan also integrates with customer financing options and Local Services Ads from Google. The software serves as a central hub where businesses can connect various aspects of their operations.

Is ServiceTitan secure?

ServiceTitan provides cloud-based security for business and customer data storage. The platform allows companies to set user permissions that control which team members can access specific information or perform certain actions within the system. Customer data is stored securely on ServiceTitan's servers, allowing authorized access from anywhere while maintaining security standards.

How do businesses use ServiceTitan?

Trade companies use ServiceTitan to manage operations from booking through payment. Staff schedule technicians while tracking real-time job status. Technicians access customer history, create estimates, and process payments on-site while managers track metrics to identify improvement areas. The software helps create recurring revenue through maintenance agreements and optimize marketing by tracking lead sources.

Updated May 6, 2025 at 11:44 PM

ServiceTitan 2026: Benefits, Features & Pricing

Written by Laura Burgess

Content Analyst

Edited by Caroline Rousseau

Senior Editor

Wondering if ServiceTitan is right for your organization?

Our Field Service Management Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

ServiceTitan

4.3

(309)

FrontRunner 2026

Pros:

Continuous updates
User-friendly interface

Cons:

High cost
Feature limitations

Pricing

Pricing available upon request

What is ServiceTitan:

ServiceTitan is field service software for trades like HVAC, plumbing, and electrical businesses. It combines scheduling, dispatching, invoicing, customer management, and reporting in one system. Technicians access job details via mobile while office staff manage operations.

Why we like ServiceTitan:

ServiceTitan stands out as the best tool for HVAC services in our lists of the best service dispatch and best field service software for 2025. With an overall rating of 4.4/5, users praise its job management, scheduling, and customer database features. Reviews highlight its excellent reporting tools and customization options that grow with businesses.

Who should use ServiceTitan:

ServiceTitan fits established trade businesses ready for comprehensive software. It serves HVAC, plumbing, electrical, and water treatment companies. Most users (76%) have 11-200 employees, making it ideal for small to midsize operations seeking better visibility, customer communication, and streamlined processes.

ServiceTitan Screenshots

ServiceTitan Overview

ServiceTitan is a cloud and mobile-based platform for residential and commercial field service businesses. The solution helps boost team productivity and deliver real-time insights.

ServiceTitan supports technicians handling operations in irrigation, commercial septic, water treatment, audio/visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep and related industries. KEy features include dispatching, call recording, automated checklists and more.

ServiceTitan Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Starter

Pricing available upon request

Plan includes:

Proposals
Quotes
Service Agreements
Scheduling
Dispatch
Leads
Call Recording
Technician App
Inventory App
Equipment History

Essentials

Pricing available upon request

Plan includes:

Mobile Estimates & Invoices
Payroll Management

The Works

Pricing available upon request

Plan includes:

Configurable Payroll
Advanced Reporting
Commission Tracking
Customizable Memberships

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Compare Pricing

Compare pricing across our most frequently recommended Field Service Management products.

Software options

Starting price*

User rating

Housecall Pro

$79.00 per month

4.68(2736 reviews)

993

recommendations

FieldAware

$70.00 per month

3.39(66 reviews)

584

recommendations

Salesforce Service Cloud

$25.00 per month

4.46(810 reviews)

429

recommendations

Service Autopilot

$49.00 per month

4.07(139 reviews)

288

recommendations

MobiWork

$20.00 per month

4.88(104 reviews)

285

recommendations

*Defined as the price above any available free plan

ServiceTitan Features

Drawn from insights across 309 verified reviews, we've outlined ServiceTitan's best and worst rated features and how they stack up against the average rating.

ServiceTitan's score

Category average

ServiceTitan's Best Rated Features

Job Tracking

4.89

4.14 category average

Project Management

4.83

3.92 category average

Real-time Scheduling

4.58

4.41 category average

ServiceTitan's Worst Rated Features

Timesheet Management

3.0

3.79 category average

Inventory Management

3.14

3.55 category average

Third-Party Integrations

3.17

3.77 category average

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of ServiceTitan
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
API
Appointment Scheduling
Audit Trail
Automated Scheduling
Availability Management
Bid Management
Budgeting/Forecasting
Budget Tracking
CAD Tools
Calendar/Reminder System
Change Order Management
Chemical Usage Tracking
Client Tracking
Commercial
Commercial/Industrial
Commission Management
Compliance Management
Confirmations/Reminders
Construction Tracker
Contact Management
Contract/License Management
Contractor Management
Cost Database
Cost Estimating
Cost Tracking
CRM
Customer Database
Customer History
Customer Management
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Management
Document Storage
Electrical Estimating
Electronic Payments
Email Marketing
Employee Management
Employee Scheduling
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
File Storage
Fitting Management
Fleet Management
For AEC Industry
For Carpet Cleaners
For Commercial and/or Industrial Electrical Contractors
Forecasting
For Handyman Industry
For HVAC Companies
For Lawn Care
For Locksmiths
For Pest Control Companies
For Plumbing Industry
For Residential
Groundskeeping Management
Incident Management
Inspection Management
Inventory Control
Inventory Tracking
Invoice Management
Irrigation Tracking
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Rates
Lead Management
Location Tracking
Maintenance Scheduling
Marketing Automation
Mobile App
Monitoring
Multi-Location
Onboarding
Online Booking
Payment Collection in the Field
Payment Processing
Payroll Management
Pest Activity Tracking
Pesticide Usage Tracking
Photo Capture
Preventive Maintenance
Progress Reports
Project Billing
Project Management
Project Tracking
Purchase Order Management
QuickBooks Integration
Real-Time Data
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Resource Scheduling
Risk Management
Sales Approval
Sales Pipeline Management
Sales Reports
Scheduling
Self Service Portal
SMS Messaging
Supplier Management
Takeoff
Task Management
Technician Management
Third-Party Integrations
Timesheet Management
Time Tracking
Visual Assemblies
Warranty Tracking
Website Integration
Workflow Management
Work Order Creation
Work Order Management

ServiceTitan Integrations

Based on 309 verified reviews, we've identified products most frequently integrated with ServiceTitan.

QuickBooks Desktop

Integration rated 5.0 from 6 reviews

QuickBooks Online

Integration rated 4.5 from 6 reviews

Zapier

Integration rated 3.8 from 5 reviews

Dialpad

Integration rated 5.0 from 2 reviews

pulseM

Integration rated 4.5 from 2 reviews

GPS Insight

Integration rated 2.5 from 2 reviews

See all 27 integrations

ServiceTitan Key Sentiments

We analyzed 309 verified reviews for ServiceTitan to find out what actual users really think.

Most Positive Sentiments

Customer support

76% Positive

8% Neutral

16% Negative

Users appreciate ServiceTitan's customer-centric approach, noting that the company listens to their feedback and continually improves the product. They find the customer support responsive and helpful, making transitions and daily operations smoother. Additionally, users value the modern design and features that enhance customer service and overall efficiency.

Customer tracking

62% Positive

26% Neutral

13% Negative

Users value ServiceTitan's service software for its comprehensive tracking capabilities, including KPI and marketing tracking. They find the platform effective for managing various business aspects, from reports and accounting to marketing campaigns. Additionally, users appreciate the integration with phone lines and the ability to track marketing effectiveness, which helps optimize their strategies.

Service operations

61% Positive

27% Neutral

12% Negative

Reviewers are pleased with ServiceTitan's comprehensive service software, which supports various aspects of service company operations. They highlight the positive impact on customer satisfaction and the helpfulness of the customer support team. Users also appreciate the software's ability to streamline daily tasks and enhance overall business efficiency.

Least Positive Sentiments

Invoicing

33% Positive

15% Neutral

52% Negative

Users appreciate ServiceTitan's easy-to-use platform for invoicing, which simplifies customer communications and access to past invoices. They find the modern design and straightforward functions helpful for efficient invoicing. However, users encounter issues with invoice functionalities, management, and adjustments, which complicate the billing process and lead to dissatisfaction.

Customer calls management

40% Positive

33% Neutral

27% Negative

Users find ServiceTitan's customer notifications and call recording features beneficial for managing customer interactions and training staff. They appreciate the automated reminders and notifications, which help reduce missed appointments and improve communication. However, users face challenges with the call answering service, customer service responsiveness, and invoice integration with QuickBooks, leading to frustration.

Reporting

44% Positive

38% Neutral

19% Negative

Users appreciate ServiceTitan's reporting features, including custom reporting and insights that help manage their business. They find the dashboard and automated reports useful for tracking performance and making informed decisions. However, users desire more flexibility and clarity in reporting options, as they sometimes struggle to create complex reports and find specific information.

ServiceTitan User Reviews

Overall Rating

4.3

Ratings Breakdown

70%

16%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

4.0

Functionality

4.2

Logan M.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for more than 2 years

Reviewed October 2025

ST- Honest review

Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally.

Cons:

The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money.

Chris M.

Verified reviewer

Mechanical or Industrial Engineering

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

ServiceTitan Review by Mr. Moseley

My overall experience with ServiceTitan was very pleasent. ServiceTitan provided me with everything I needed for the business to stay organized and efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about ServiceTitan was how easy and painless it was to setup for the business and link multiple devices keeping everyone connected.

Cons:

What I liked least about ServiceTitan was the few software issue's the I faced with the ServiceTitan mobile app.

Reasons for choosing ServiceTitan

I chose ServiceTitan over FieldEdge because of the well put together software, mobile and on computer, and the customer reviews were better for ServiceTitan.

Vendor Response

Easy and painless set up is exactly what we love to hear! Thanks for sharing, Chris. Glad to have you onboard!

Replied June 2025

Pamela M.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Super Happy Customer!

Great!! Customer service is still amazing and they are ever evolving to their users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is superlative! Privileged to be a part of their product advisory group seeing new ideas, sharing thoughts and suggesting new things that are actually considered. They care about the users.

Cons:

Needing custom reporting across areas within ServiceTitan that currently isn't available although they are working on it.

Reasons for switching to ServiceTitan

Our old system was so antiquated and we were lagging in the industry as a result of it.

Robin F.

Verified reviewer

Building Materials

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Think twice

Our on boarding consultant was the best. He was super helpful and patient. After that it has been a nightmare

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer-facing estimate layout is probably my favorite thing about Service Titan. Other than that it's a lot of hype.

Cons:

Service Titan might have the worst support system I have ever experienced. Good luck ever getting a hold of anyone if you need help quickly. Alla is our rep. It takes days sometimes. The planned service agreements are confusing and you may lose them in the integration to service titan. You can get more help from Microsoft AI then Service Titan's knowledge base system that is designed to help you. Overall, I would not recommend and we are currently in the process of looking for another management system. So many other things wrong but these are the highlights.

Reasons for choosing ServiceTitan

We liked what was offered and all that it could do. We were promised that we would have enough support.

Reasons for switching to ServiceTitan

We wanted to have more capabilities and better estimates

Kasey H.

Verified reviewer

Construction

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed November 2025

Stay away from service titan

Very poor cant get any answers but there bills shows up on time every month they knew we lost a child right after starting and it was just well your in a contract got to pay it in full

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There sells pitch in the begin before they get you to sign up Then your out of luck if they cant get your data just lose it all and nothing you can do about it

Cons:

No family values It seem they are here to destroy small businesses to make more room for larger franchise

Reasons for choosing ServiceTitan

Didn't get the chance they couldn't get our date spent weeks months trying to get it live when we where struck with a medically fragile new born service titan said sorry but you have to pay us for 2 years even tho we cant get live

Hunter L.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed March 2025

Powerful All-in-One Solution for Streamlining Operations

ServiceTitan has significantly improved our business operations by streamlining scheduling, dispatching, invoicing, and reporting into one powerful platform. The automation features save time and reduce manual errors, while the reporting tools provide valuable insights for decision-making. However, like any robust software, it requires proper setup and ongoing management to maximize its potential—especially in areas like inventory. With the right team in place, ServiceTitan can be a game-changer for operational efficiency and business growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform. The scheduling, dispatching, and invoicing features work seamlessly together, reducing manual work and increasing efficiency. The reporting tools provide valuable insights, helping us make data-driven decisions. Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field.

Cons:

The inventory system can be challenging when scaling, especially if you don’t have dedicated personnel to manage setup and ongoing maintenance. Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job costing. The setup process requires careful planning and continuous management to function efficiently.

Reasons for choosing ServiceTitan

Seems like it lacked a lot of features compared to ST.

Reasons for switching to ServiceTitan

Difficult to use and grow starting to show its age.

Carrie L.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Reviewed April 2025

Tremendous software that allows for company growth

We've had a great experience so far. Our CSR [sensitive content hidden] is amazing. I hear a lot of feedback that other customers have unresponsive CSR's and I have had the complete opposite experience. Can't say enough good about [sensitive content hidden].

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to tailor it to how our company operates. Very user friendly. I also appreciate how the company listens and tries to make changes to the software for the betterment of their customers.

Cons:

The inability for the office side to see how the app operates on the tech side of things. It makes it difficult to troubleshoot when a tech has a question. I'd like to see the ability for admin to have an app login for training and troubleshooting purposes.

Reasons for choosing ServiceTitan

Bigger, more sophisticated software that allowed our company to grow.

Reasons for switching to ServiceTitan

We had outgrown Jobber as a company. It did not have the reporting capabilities and it did not have an audit trail that we desperately needed.

Danielle T.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 12 months

Reviewed March 2025

ServiceTitan Changes the Game!

We have had a wonderful experience. The staff are always supportive, and we have been able to gain visibility on what is being done in the office and the field.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How well both the office and mobile side run, so that our staff are all working at their best.

Cons:

We truly have had no strong dislikes. Any times we run into difficulties or questions, someone supports us finding the best way to complete what we need.

Reasons for switching to ServiceTitan

Our legacy software as outdated and cumbersome, ServiceTitan had tons of features that e could tell would make sure our business stayed current, and also address the need for multiple apps/softwares in the past.

Vendor Response

Thank you so much for taking the time to share your experience, Danielle. We're thrilled to be your software partner and are here to support your success however we can.

Replied March 2025

Sanjeev K.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Reviewed April 2025

ServiceTitan: A Complete Solution for HVAC Business Growth

ServiceTitan is an all-in-one software solution for the HVAC industry. It can help a small organization grow and scale to new heights. The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook management. You name it, and it’s there!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dispatch board overview is amazing — it's so easy to navigate and manage jobs. There's always a better way to do things, and this platform helps you discover them. There are a lot of features I really like, and honestly, each one is worth mentioning. Still, I feel like even if I list them all, I’d probably end up leaving a few out!

Cons:

The process of creating estimate and proposal templates can be quite complicated for new users. It's difficult to become familiar with it initially, and the learning curve feels steep.

Reasons for switching to ServiceTitan

Housecall Pro was pretty limited on features and just didn’t cut it for a bigger team. It’s fine for smaller setups, but once you grow, it starts to fall short.

Vendor Response

Thank you so much for sharing your experience, Sanjeev. We're glad to hear ServiceTitan has supported your business growth!

Replied June 2025

Miranda D.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Reviewed March 2025

We Love ServiceTitan

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Phone Call Recordings and customer records.

Cons:

It takes a long time to onboard and set things up properly.

Reasons for choosing ServiceTitan

It could do everything including inventory. Whereas other solutions were not a one stop shop.

Reasons for switching to ServiceTitan

We needed better customer records and to job track.

Vendor Response

Thank you so much for your review, Miranda! We appreciate your feedback and your partnership.

Replied April 2025

Showing 1 - 10 of 309 Reviews

See All Reviews

ServiceTitan FAQs

Does ServiceTitan offer a free trial?
ServiceTitan doesn't offer a free trial or free version. The company provides customized pricing based on business needs rather than a standard package. Interested businesses typically receive a personalized demo to see how the software would work for their specific operation before making a purchasing decision.
Is ServiceTitan suitable for small businesses?
While ServiceTitan can work for smaller operations, it's best suited for established businesses with 11+ employees. The comprehensive feature set delivers the most value when used by companies with multiple technicians, office staff, and a steady customer base. Some reviewers mention the price point is high for very small operations, but they also note the cost becomes worthwhile as a business grows.
Can ServiceTitan integrate with other software?
Yes, ServiceTitan offers several key integrations with financial and operational tools. The platform connects with QuickBooks and Intacct for accounting, helping businesses manage finances in one place. ServiceTitan also integrates with customer financing options and Local Services Ads from Google. The software serves as a central hub where businesses can connect various aspects of their operations.
Is ServiceTitan secure?
ServiceTitan provides cloud-based security for business and customer data storage. The platform allows companies to set user permissions that control which team members can access specific information or perform certain actions within the system. Customer data is stored securely on ServiceTitan's servers, allowing authorized access from anywhere while maintaining security standards.
How do businesses use ServiceTitan?
Trade companies use ServiceTitan to manage operations from booking through payment. Staff schedule technicians while tracking real-time job status. Technicians access customer history, create estimates, and process payments on-site while managers track metrics to identify improvement areas. The software helps create recurring revenue through maintenance agreements and optimize marketing by tracking lead sources.