FitGrid 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FitGrid

3.7

(7)

Pricing

Starting at $149.00 per year

About FitGrid

FitGrid is a retention software for fitness studios. It helps studios reduce churn, boost engagement, and scale revenue growth.

The product suite includes FitGrid Studio, a business intelligence dashboard that gives studio owners key insights on instructors and clients that are vital to growing their business. FitGrid Pro, a mobile app enabled by studios, and given to instructors to allow them to connect more deeply with clients and build loyalty to the business, and FitGrid Class App, an all-new fitness social network that fosters connections between clients, instructors, and the studio.

The power of these tools, combined, strengthens the community, drives profits, and boosts retention.

FitGrid Screenshots

FitGrid Pricing and Plans

Starting price: $149.00 per year

Free Trial

Free Version

Basic

$149.00

per year

No plan information available

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FitGrid Features

Popular features found in Fitness
Attendance Tracking
Billing & Invoicing
Calendar Management
Class Management
Communication Management
Customer Database
Employee Management
Marketing Automation
Online Booking
Payment Processing
Registration Management
More features of FitGrid
Membership Management

FitGrid Integrations

Mariana Tek

FitGrid User Reviews

Overall Rating

3.7

Ratings Breakdown

57%

14%

Secondary Ratings

Ease of Use

4.0

Value for money

3.6

Customer support

3.7

Functionality

3.4

Have you used FitGrid and would like to share your experience with others?

Jefferson W.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2023

A Great Connection Tool amidst the Era of Automation

Our specific focus with FitGrid was always first-time clients, with our goal to convert as many first-time clients into membership as possible. Month over month we always saw a major advantage in that the first-time clients who received some sort of communication were much more likely to sign up for membership. A HUGE benefit given how little effort it really took to make that happen.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease with which myself and other coaches could send personalized messages to our members makes for an excellent tool. Members feel even more special receiving messages from their coach, it helps them feel connected to the gym and the community. Also helpful to use as a reminder for upcoming events.

Cons:

I can't really pinpoint anything that I could highlight as needing the most improvement. Most features are pretty easy to use or figure out, and at the very least our Support Rep was always overly helpful to me.

Lindy H.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

FitGrid Review

I love FitGrid. They really helped me navigate Covid by being one of the first to integrate a virtual program with our scheduling software. They are also on top of adding new features regularly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy FitGrid promotes and makes possible employee / client engagement. It really helps with client retention.

Cons:

I wish that there was a feature that would allow clients to post or copy reviews to other platforms, or be visible to clients. I love that my instructors receive reviews regularly. I only hope it doesn't discourage clients from leaving public reviews, thinking they've already done so.

Parisa H.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Fitgrid Charges Your Card Extra Money Whenever They Feel Like It

I am extremely disappointed with FitGrid. They conned me out of over $1,800 in unauthorized charges and refuse to properly respond to my multiple emails and chat attempts. Here’s what happened: I prepaid for one full year of service in September. Despite this, FitGrid began charging me monthly only five months into my prepaid year — without my consent. They claim they sent emails requiring me to "opt out," which makes no sense since I had already prepaid. This is misleading and unethical. When I finally got a response, they admitted they could only refund the most recent charges (about $500 from 2 different charges from this month), but they refused to address the seven additional months of unauthorized charges before that. So instead of refunding the full $1,800+ they wrongfully billed me, they offered me only a partial refund and have taken no accountability. This is completely unacceptable. Their billing practices are deceptive, and their customer support is unresponsive. I have proof of my prepaid plan and the timeline of charges, and yet they continue to avoid accountability. I strongly urge any studio considering FitGrid to be extremely cautious — their billing is predatory, their communication is terrible, and their lack of transparency is alarming.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their app allows you to direct message students and receive valuable feedback from your community, but other apps do this too.

Cons:

They steal from their clients. They charge your card varying amounts for services they say you have to "opt" out of after they add them to your account without you knowing.

Reasons for choosing FitGrid

They told me I could get a deal for prepaying for a year. I had no idea that they would charge my card an unauthorized $1800+

Kimberly J.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

The Pro App is Amazing!

I have thoroughly enjoyed everyone I have worked with at FitGrid, especially [SENSITIVE CONTENT], and plan to do even more with them in the future!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Using the Pro App and the personalized instructor follow ups has doubled our retention rate!

Cons:

The Dashboard could pull more contacts that are either mid way through a package, or should be upgraded to Membership, or have not been back in 7 days...basically quicker reach out vs. wait for the Win Backs

Reasons for choosing FitGrid

I love the way instructors can connect to clients directly!

Lauren C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

Fitgrid for barre3

Fitgrid has been great! Our customers have loved the connection and being able to leave reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the simplicity of livestream as well as taking the guess work out of client follow up.

Cons:

Some tweaks could be made. More control of daily tasks, clearing tasks, etc.

Heather M.

Verified reviewer

Consumer Services

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed November 2024

Good start but not long term

It was good for the first while and then it didn't seem to have much effect. In the end it didn't end up being a good use of money for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was a nice way to communicate with clients however it become more of a chore later and we did not see a huge impact with clients.

Cons:

It became a bit of a chore and was sometimes troublesome getting people to use it.

Conor M.

Verified reviewer

Hospitality

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed September 2023

Hard to use as a user

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Not much, it holds the scores of my tennis club but it's so messy and complicated.

Cons:

I don't where to go to view my league, input my scores or view stats. I just have to click around, doesn't seem to save to any homepage or quick links. It's been overcomplicated.

Showing 1 - 7 of 7 Reviews