Helm 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Helm

4.6

(19)

Pricing

Pricing available upon request

About Helm

Despatch Cloud is a comprehensive software designed for ecommerce businesses. This platform simplifies the process of order, inventory, and warehouse management for a variety of businesses such as retailers, subscription services, courier companies, and rapidly expanding startups.

Despatch Cloud connects to numerous sales channels, providing a wide range of options for businesses. It also works with a large number of both domestic and international shipping carriers. This platform provides real-time analytics, offering insight into warehouse operations and shipping expenses.

The software includes several key features such as multichannel order management, digital picking and barcode scanning, stock control with support for bundles and kits, as well as branded tracking pages and shipping notifications. Despatch Cloud centralises all ecommerce operations, leading to enhanced efficiency and growth. It provides increased control and automation over inventory, orders, shipping, and the customer experience.

Helm Screenshots

Helm Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Helm Features

Popular features found in Order Management
Backorder Management
Billing & Invoicing
Customer Management
eCommerce Management
Inventory Management
Multi-Location
Real-Time Data
Reporting/Analytics
Returns Management
Shipping Management
More features of Helm
3PL Management
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Barcode/Ticket Scanning
Barcoding/RFID
Batch Processing
Catalog Management
Compliance Management
Contact Database
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Delivery Tracking
Demand Forecasting
Discount Management
Drag & Drop
Email Templates
Financial Management
Forecasting
For Freight Operations
Historical Reporting
Inventory Auditing
Inventory Control
Inventory Optimization
Inventory Tracking
Invoice Management
IoT Integration
Kitting
Labeling
Label Printing
Location Tracking
Manufacturing Inventory Management
Mobile Access
Monitoring
Multi-Channel Management
Order Entry
Order Fulfillment
Ordering Automation
Order Management
Order Processing
Order Tracking
Package Tracking
Parcel Shipping
Performance Metrics
Picking & Routing
Predictive Analytics
Process/Workflow Automation
Product Identification
Purchase Order Management
Quotes/Estimates
Real-Time Analytics
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Receiving
Recurring Orders
Reorder Management
Reporting & Statistics
Retail Inventory Management
Sales Reports
Search/Filter
Self Service Portal
Serial Number Tracking
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Services Integration
Space Management
Special Order Management
Status Tracking
Supplier Management
Third-Party Integrations
Warehouse Management
Workflow Management

Helm Integrations

Shopify Plus

Sage Accounting

PrestaShop

Recharge

QuickBooks Online Advanced

QuickBooks Desktop

See all 41 integrations

Helm User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

37%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

4.7

Functionality

4.5

Lynn D.

Verified reviewer

Package/ Freight Delivery

11-50 employees

Used daily for less than 2 years

Reviewed May 2024

Despatch Cloud Review.

I have personally dealt with DC since we started using your system and the help I have received from the IT team especially [sensitive content hidden] has been outstanding [sensitive content hidden] and I have worked through many issues I have encountered and he understand how I take things in so helps me in a way I can pick up what he means that is invaluable.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the selection of integrations available this is a selling point.

Cons:

The ticketing system could be simplified.

Reasons for choosing Helm

We chose DC because of the wide range of integrations available to us for our many customers.

Reasons for switching to Helm

We needed more sales channels to offer our customers.

CAROLYN L.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Reviewed August 2024

EXCELLENT SUPPORT

As soon as I started dealing with [sensitive content hidden] I felt more confident as he was very knowledgable and patient with me

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wed based so no server needed and once familiar with the product navigation is rather easy

Cons:

A bit difficult to set up initially, however I am not very computer literate so if I can do it then anyone can with some help

Reasons for switching to Helm

It needed a server and was not user friendly

Nathan L.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for more than 2 years

Reviewed May 2024

We've been using Despatch Cloud for 4 years now and we aren't looking back!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have had a really easy time getting custom work finished, and with the public API, it makes it super easy to do custom functions. Recently, we needed a new courier integration, and I worked closely with [sensitive content hidden] to get it completed. It was all completely pain-free to work with the team at DC.

Cons:

There are a few limitations with the system from our perspective, but as we are not a traditional warehouse, this was bound to happen. We have managed to find workarounds for these issues by using the public API, and we are using the base functionality to its strengths.

Laura D.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Reviewed May 2024

Great resource providing excellent value

Our onboarding experience was not great, but since then Sam has worked really hard to pull things around and be supportive to us. The system is excellent value for money and any problems that arise are receiving resolutions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The order processing system is very good, enabling efficiencies in our warehouse

Cons:

Time lags between our front end system and Despatch Cloud in terms of order transfer and stock management

Reasons for choosing Helm

It provided the best integration with our front end system

Andrew O.

Verified reviewer

Warehousing

2-10 employees

Used daily for more than 2 years

Reviewed May 2024

Excellent software from Despatch Cloud

Extremely good overall, it has worked pretty much flawlessly, and we rely on this massively, it does not let us down, and updates are never huge, meaning there are no issues when an update happens.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, quick to use, rarely issues with it going down, when it has happened it is rectified quickly

Cons:

communcation with an account manager is not always quick.

Reasons for choosing Helm

price/ interface / user friendly were all very important factors.

Reasons for switching to Helm

This is much better to use, much better interface

Freddie A.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2023

Fantastic company to deal with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were previously using Cloud Commerce Pro, after years of false promises, countless bugs causing major disruption to our business and price increases we decided to leave after discovering Despatch Cloud. We were assigned a helpful customer onboarding supervisor who guided us through the entire process. Obviously there was a large input from us at this stage but DC also put in a lot of work to help get us up and running asap. There was no upfront cost for all this leg work on Despatch Clouds part unlike many other companies. The system itself is excellent. The first huge improvement we noticed was the speed of the system itself, the load speed is around 10 x faster than what we were experiencing with CCP. The system is completely customisable so you can adapt it to your internal process, in effect creating various folders containing orders set of your own bespoke rules. The ongoing support is excellent, when a rare issue crops up, customer support genuinely want to help solve the issue and generally solved quickly with disruption kept to an absolute minimum. The pricing is reasonable, the customer service is great, the software itself is fantastic. Despatch cloud is without doubt the best solution for us, I’ve got no doubt we’ll be happy customers for many years to come. Thank you Despatch Cloud.

Cons:

There was a few issues with the onboarding early on. We were able to speak to a manager, voice our concerns and a solution was found quickly, if anything a positive.

Reasons for switching to Helm

Cloud commerce pro were an awful company to deal with. Never ending bugs with their software, the customer support was atrocious. The management didn't care about your problems are were quick to point out how all providers experience the same issues. They spent far too much time talking instead of actually listening to the real issues and looking to resolve them.

Nathan C.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Reviewed August 2023

Streamlining our eCommerce

DC has made it easier and easier for us to process our ecom orders all the way through our company. We can follow every aspect of the order throughout our warehouse to know exactly what happened by who and what time with ease, so problem solving has become a very simple part of our day to day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Setting up the shipping rules and changing to new couriers has never been easier

Cons:

In our current system, I would look to integrate dimensional scales so that the packer could put their parcel onto the scales and DC would get exact measurements to pass onto the couriers.

Reasons for switching to Helm

Linnworks raised their prices so we looked for alternatives and with Despatch Cloud being based so close we very quickly gained a close relationship with them.

Chris B.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for more than 2 years

Reviewed July 2024

Despatch Cloud

I have been really happy with how Despatch Cloud has been improving

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Order management and inventory was a massive advantage to what we were using before

Cons:

There are still a lot of improvements, but they are coming along

Olly P.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Reviewed June 2024

Great software for the money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Despatch Cloud is easy to use and intuitive for new users. There are lots of features within the software and updates are regularly implemented on the system.

Cons:

When we first started using Despatch Cloud there were occasional issues with the speed of the software, but this has come on significantly in recent months. There are a couple of features that are a little clunky, but the developers are open to feedback and suggestions for improvement.

Patrick C.

Verified reviewer

Logistics and Supply Chain

501-1000 employees

Used daily for less than 2 years

Reviewed July 2024

Despatch Cloud / Shipping Review

Despatch Cloud as a company are very easy to deal with, everyone who i have met and spoken to have been very helpful and pleasant and will go out of their way to help you if they can. They are not bound by rigidity but are very flexible, open and understanding to business needs and requirements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very friendly employees Very helpful and understanding of business needs and requirements Very flexible Systems are very easy to use and very intuitive compared to other market leading products

Cons:

Don't really have anything negative to say

Showing 1 - 10 of 19 Reviews

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