Item 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Item

4.5

(11)

Pricing

Starting at $30.00 per month

About Item

Item is a cloud-based solution that streamlines supply chain, order, and warehouse management. Real-time visibility is at the core of Item’s features, offering a comprehensive view of order statuses, warehouse activities, inventory levels, workforce efficiency, and equipment usage across all channels. Built for the fast-paced omnichannel environment, Item ensures visibility and control across sales channels, fulfillment flows, suppliers, geographies, and warehouse locations. It adapts quickly to demand shifts and exceptions. Item is available both in the cloud and on-premises, offering deployment flexibility to meet diverse business needs.

Mobile Operation and Paperless Execution:
Item eliminates inefficiencies caused by manual tracking and paper-based workflows. It supports various business models and location setups, integrating Android mobile devices for real-time warehouse operations. Operators receive dynamic task assignments and can execute receiving, picking, packing, and shipping with mobile ease. Designed for B2B and 3PL ecommerce, Item boosts accuracy, responsiveness, and paperless efficiency on the warehouse floor.

Complete Visibility:
Task results—order status updates...

, inventory movements, and fulfillment actions—are stored in real time, ensuring data accuracy. The system provides visibility into products, pallets, orders, tasks, and locations, including inbound and outbound workflows. Directed put-away ensures items are stored efficiently upon receipt. Productivity, Accuracy, and Control: Item connects client portals with internal systems to synchronize data across the order and warehouse lifecycle. From order intake and inventory receipt to fulfillment and return, Item ensures transparency and execution accuracy. Quality checks, system-guided slotting, and optimized picking workflows improve operational performance. Voice-directed picking enables hands-free execution for speed and safety. Inventory Accuracy and Slotting: Item offers full traceability by capturing product and order data at every stage. Users can view inventory by lot or serial number and drill into related transactions as needed. This supports compliance and reduces risk in regulated or complex environments. Key Capabilities: Item includes aging and activity tracking, serial number tracking, and cycle counting for inventory accuracy. These tools support lower safety stock levels and leaner operations. Its multi-channel OMS capabilities align upstream orders with downstream execution, improving visibility and fulfillment speed. Warehousing: Track inventory across multiple warehouses and virtual locations. Item’s hierarchical structure—including virtual location groups and bins—provides precise inventory views and supports flexible allocation and routing strategies. Cross-docking and zone-based picking enhance efficiency for high-volume operations. System Integrations: Item connects directly to ecommerce platforms, marketplaces, POS systems, shipping carriers, and ERPs. These integrations ensure real-time synchronization of orders, inventory, and shipping data, enabling centralized control and fast, accurate fulfillment. Return Management: Item streamlines returns through automated restocking and reallocation processes. Returned inventory can be routed back to active channels, outlet stores, or secondary marketplaces to recover value. Easy return flows improve customer satisfaction and reduce cycle time for reverse logistics. Dashboards and Performance Monitoring: Real-time dashboards help track labor performance, task progress, and fulfillment KPIs. Synthetic monitors and alerts flag delays and exceptions early. Teams can monitor order cycle times, identify bottlenecks, and drive ongoing optimization with actionable insights. Item unifies OMS and WMS capabilities into a flexible, scalable platform built for modern commerce. It empowers businesses to gain full control over inventory, fulfillment, and order performance

Item Screenshots

Item Pricing and Plans

Starting price: $30.00 per month

Free Trial

Free Version

Starter

$30.00

flat rate, per month

No plan information available

Essential

$60.00

flat rate, per month

No plan information available

Plus

$90.00

flat rate

Plan includes:

Start with 5 Users
Unlimited sales channels
1 Site
10GB/month of free data transaction bandwidth
Includes 10GB of free Cloud Storage
1 Server instance
24/7 Email Support
Additional development

Advanced

$200.00

per month

No plan information available

Pro

$500.00

per month

No plan information available

Unlimited

$833.00

flat rate, per month

Plan includes:

Unlimited sales channels
1 Site
10GB/month of free data transaction bandwidth
Includes 10GB of free Cloud Storage
1 Server instance
24/7 Email Support
Unlimited Users

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Item Features

Popular features found in Warehouse Management
Barcoding/RFID
Compliance Management
Demand Forecasting
Dock Management
Inventory Tracking
Multi-Location
Order Tracking
Picking & Routing
Returns Management
Shipping Management
Supplier Management
Supply Chain Management
More features of Item
3PL Management
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Scheduling
Batch Processing
Billing & Invoicing
Bills of Material
Client Portal
Cost Management
Cross Docking
Customer Database
Customer Management
Customizable Fields
Customizable Reports
Data Import/Export
Delivery Management
Dispatch Management
Document Management
eCommerce Management
EDI
For 3PLs
Forecasting
For eCommerce
For Freight Operations
Inventory Control
Inventory Management
Inventory Optimization
Kitting
Label Printing
Location Tracking
Logistics Management
Mobile Access
Multi-Channel Management
Multi-Currency
Order Entry
Order Fulfillment
Ordering Automation
Order Management
Order Processing
Order Routing
Procurement Management
Product Identification
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Receiving
Reporting/Analytics
Reporting & Statistics
Route Optimization
Sales Order Management
Scheduling
Search/Filter
Serial Number Tracking
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Special Order Management
Status Tracking
Task Management
Third-Party Integrations
Traceability
Transportation Management
Vendor Management
Warehouse Management
Workflow Management
Work Order Management
Yard Management

Item Integrations

Constant Contact

WooCommerce

PayPal

SPS Commerce

FedEx Ship Manager

Trello

See all 28 integrations

Item User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

27%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.3

Functionality

4.3

Richard H.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2024

Been using Item.com for a month and it's a game changer

I have used many OMS/WMS combo in my days, and Item.com feels like it has the familiarity of the systems we used before whiling having some very advance features like voice notification and having best practices built into it's practice that ensure inventory and fulfillment accuracy. It's got a lot of features packed into a next generation solution that is far more advanced than much more expansive solutions on market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ITEM.COM designed their system to ensure best practice and ultimately accurate order fulfillment and inventory accuracy. Their voice notification feature is a game changer as it tells your warehouse exactly what to do next without them needing to think or having particular experience while doing everything in a way that nothing will be done incorrectly. At first you would expect this to be any other WMS/OMS you have seen out there with regular features with their price point, but once you start using you realize this is the next generate with features all the other software has been missing. Perhaps these features were available before on the 6-7 figure systems, but certainly it's the first time I have had the convenience and it is a game changer.

Cons:

You need to ensure you follow their system for it to work, the patience of going through the process and setting it up correctly will pay dividends but you do need to spend the time to set things up correctly. You should not come into it with the mind set of this being able to help a small portion of your operation, because it works as a whole solution, not individual features.

Reasons for switching to Item

Introduced and Demoed during Prosper Show and was looking to switch from previous system already.

Rayin Y.

Verified reviewer

Consumer Goods

1001-5000 employees

Used daily for more than 2 years

Reviewed January 2024

Warehouse Management System

Overall it's a good, but per user account is more than Netsuite which is way too expensive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibility, development team willing to spend time to help

Cons:

Search Function, there's no ability to use the critical in the saved search like other software

Reasons for switching to Item

RF Smart has the limitation for the BOL, also, the speed of generate the labels is way too slow

eric q.

Verified reviewer

Logistics and Supply Chain

201-500 employees

Used daily for less than 2 years

Reviewed January 2024

Good product easy to use

WMS is good and easy to our team like to use it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

API connection and API team to set up integrations

Cons:

there are a lot of customization need to be set up before use

John H.

Verified reviewer

Consumer Electronics

51-200 employees

Used daily for less than 2 years

Reviewed January 2024

Implementation was easy

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Full of features that serve the purpose of managing the warehouse

Cons:

Pick Process can be a little easier for the warehouse team.

Reasons for switching to Item

We needed a solution that can manage LTL Orders

Jose Luis Z.

Verified reviewer

Logistics and Supply Chain

201-500 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

Goodbye paperwork, Hello efficiency: Item WMS streamlines our operations.

While we may be facing, issues and challenges of everyday work life. One thing I can count on our WMS is so easy to use and it works. That is one less thing I have to worry about. that's important to me!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very friendly and easy to use. no complicated non-sense. the Dark theme color is perfect for the vision.

Cons:

the timer sounds when on idle time process. maybe a softer tone would probably be better. other than that, there is no negative things about this program.

Michael W.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

Solid Product for Omnichannel Fulfillment

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use item.com daily in my role as VP sales. It allows me to easily input and/or correct live data around the supply chains of many different clientele. I can easily sort facility to facility, client to client, and even separate operations by title. The system records key data milestones and augments with physical photographs of the operation, which is tremendous for claims management and operations improvement. I can also pull data in a number of ways to spot exceptions. It's an invaluable tool, and one of the best parts is that it spans both RETAIL and direct to consumer (d2c) channels. It's rare to find such an affordable option that includes both. This ecosystem could apply from a small shipper on shopify all the way to a large shipper managing tens of thousands of daily omnichannel transactions across all big box retailers (and b2c tentacles).

Cons:

More visual data analytics would be great. Similar to Microsoft BI. Most reporting is excel based.

John M.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Reviewed January 2024

Good WMS, Good to work with

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive UI, administrative access to most settings and functions, reasonably easy to troubleshoot issues, straightforward to maintain, responsive and helpful support

Cons:

Report customization is limited, so running KPIs requires combining multiple reports. System functions such as automatic cycle count have quirks that prevent them from being implemented.

Reasons for choosing Item

US-based support team Reasonably priced

Matthew J D.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

Collaboration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Access to team to work through all scenarios. Always opportunities to improve operations with weekly discussion and ability to involve developers if needed.

Cons:

Failed to provide a replenishment program.

Jack L.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for free trial

Reviewed January 2024

Previous Opera8 user, now pending Item user

good experience, easy to use with intuitive interface

Ratings Breakdown

Ease of use

Functionality

Pros:

Flexible API, Amazon Vendor Central integration, thorough logs of activity, rate shopping

Cons:

good to have a higher layer for LPN, for example, we may need a data/inventory structure for pallet LPN + carton LPN + serial numbers, and the system can enable picking or other activities based off whichever LPN or serial number scanned

Harry J.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used weekly for more than 2 years

Reviewed February 2024

Users of feedback