Verizon Connect Reveal Software

the boss over at Verizon connect said he is sorry for our loss of the motor but he can only reimburse and let me out of the contract .
we paid for this monitoring system for a reason not to hear he is sorry his people did not turn it on. unacceptable

Pros

The pros was supposed to be that the system worked and gave alerts when the engine light comes on but the system was inoperable due to Verizon not turning it on so we never had it working it didn't work was supposed to work and monitor the motor

Cons

The pros was supposed to be that the system worked and gave alerts when the engine light comes on but the system was inoperable due to Verizon not turning it on so we never had it working it didn't work was supposed to work and monitor the motor

Sales person told me that I had two options for equipment. The first was a plug N play device with only a few features. The second was a hard wired devise with more functionality. I opted for the hard wired device. Installed them in my trucks and began to load data in the interface. Report, alert, and maintenance options were missing. I called my service rep and he says that doesn't sound right and he will get it fixed but his computer is broke. Never heard back. Called the original sales person and she says that it doesn't sound right and she will get it taken care of. Never heard back. Two weeks go by and I get a call from a new customer care agent and explain the situation to him. He says that doesn't sound right and he will look into it. He comes back and says that I signed a contract for Reveal Now platform and its their low end product. I said no I was quoted the upper end product and I have the hard wired equipment. This was a total bait and switch. And they were willing to let me out of my contract if I would pay them the full balance.
DO NOT GO WITH THIS COMPANY. THERE ARE NO GOOD REVIEWS. wish I would have read reviews first

Pros

Nothing. Nothing but lies from the first phone call. Have never dealt with a company this deceptive in my life.

Cons

Sales Team, customer (Don't)care team. Lies lies lies. Deception, bait and switch. Use any company but this one.

The software lost our data on our routes, we requested help ,did not get any. This company is the worst company we have ever dealt with. We called customer support ,which is in California, three hours behind us, it took at least a day to get a reply, then the man with the answers is located in Italy which takes days for an answer . If a company has a problem with there routes, you can not wait days. This company has a lot of problems. We requested all our money back, we paid a year in advance, guest what, they have not replied. It has been 3 months

Pros

There are none. They take your money and customer support is non existent. They want all the money going there way and have not given us a refund

Cons

No customer support, once they get your money the customer support is non existent. We would install our routes on there maps, we would loose a complete route ,then that would take 6 hour to reinstall. this software is not good and customer support is just not there.

I have been back and forth with them since last October. they have changed names , and im sure its for reasons like mine.

Pros

nothing. not one thing. I have asked for one reason to stay, give me anything. I don't want to go through looking for another company. just give me more trackers. but they want to downsize instead. good customer service.....not.

Cons

worse company service ever. asked to get more trackers. the company rep suggested that I start down sizing and cancelling trackers. I of course agreed , she said she would start taking them off as they were out of contract... great until the last four came out of contract , then refused to honor what the rep suggested. they have called me a liar, threatened to report me to a credit agency, when they continue to steal my money every month. taking from my checking account. all of a sudden they need 60days written notice, but didn't need anything in writing when they took the first 4 off. they are con artiest and thieves

Pros

Accuracy of locations and features are simple to use. The search history is helpful and provides in-depth records.

Cons

There are other comparable GPS companies that provide the same or similar services for less money. Equipment cost is high.

We liked Fleetmatics well enough but Verizon is beyond horrible. We are currently looking at how to get out of the contract we had as the service we pay for is not being provided even remotely. Find someone else, anyone else.... the Big Corporate Attitude is alive and well with Verizon and they just don't seem to care about the customer.

Pros

GPS units are really good for machines that may sit in 1 position but are not truly 'idle' as the engine is engaged; fairly easy to navigate the dashboard

Cons

It doesn't work! The system is glitchy and all customer service does it ping the unit and say "there are intermittent glitches that should be expected". Despite telling them a list of units have been faulty for some time, they just tell us everything is fine and we just need to deal with it. Which brings us to the next problem - customer service is HORRIBLE. They are impossible to get a hold of, don't answer questions and just flat out deny anything is wrong. We even tried our new sales rep and he refuses to respond to any emails despite numerous attempts over the last month to correct issues. Managers are no better - they really do not seem to care.

Just want to cancel at no charge and are being told will only get 30% off contract

Pros

Very convincing sales reps...it will be everything we need it to do, so signed contract. This system would probably work great if you are an OTR

Cons

Went over numerous times what we needed this system to do since we are not OTR and was reassured over and over it would do it and now are being told it will not. Horrible tech support

Pros

Good product, It works pretty well for all my trucks, and it is very easy to use, the app is awesome. Overall it’s a pretty good product, and helps me keep track of all my trucks

Cons

Terrible service. I’ve been trying to get a new device installed for two months, I cannot even get a call back, it was much better when I was Fleetmatics

no

Pros

I don't like anything about it.

Cons

fobs, customer support is a joke. never returns calls, show up for installs, removals etc. Terrible. I thought it would get better when Verizon took it over from fleetmatics but Verizon is 3 times worse.

System seems to be a collection of separate components that have been tied together with a common interface.
Does not appear to have been written with a relational database, Info does not tie together

Pros

Nice Mapping, some reports

Cons

Tech Support is Horrible
Units disappear from the system with no explanation
Their own integration within components is weak.
Can't get DTC Codes!!!

Don't let them lock you into a contract, trust me you'll regret it.

Pros

Simple platform, easy to use if you get them to provide training. Can use for day to day routing and scenario modeling.

Cons

Product is not bad, the company and people are the problem. They sell you the product and then charge for every minute of support. My company had to manage their upgrade to schedule 8. The project manager, developer, and product manager were completely disorganized. Not to mention the sales executive assigned to our account couldn't give two S's about our success.

Pros

This software can be very productive when tracking and reporting mileage and locations of your fleet.

Cons

not all reports were available to us as they were explained in the live demo that was given to our company.

Pros

We used this software for years and at one point it worked well. After a while it stopped tracking vehicles due to hardware malfunctions.

Cons

Customer support is not that great and it was hard to get anyone to help when their hardware failed on multiple vehicles.

Research other vendors - We have been told ERoad is great. Don't waste your time with this company. We are actively looking for a new provider.

Pros

We love the live map feature and many of the reports - so long as everything is working properly in the system.

Cons

Customer Service is absolutely horrible. We have been with Fleetmatics for close to 4 years now. Often times, I have the solutions to the issues long before anyone at Fleetmatics does since I have been working with the product much longer than the majority of customer service. I feel like I should be on their payroll. Currently, they are refusing to reactivate a unit in our system even though THEY are the ones who made an error and swapped the unit with a different unit on their end. We have not been able to "see" this truck on our map in well over a month. We have experienced a complete lack of service, our account rep only addresses what she wants to, my emails regarding trouble tickets go answered for several days, weeks, and lately we've even had a few cases that have been opened for months. As far as calling in for help, don't waste your time. I've sat on hold for well over an hour and refuse to call them now. It's sad that this company has zero loyalty to their clients that have stuck by their side as they've grown through the past few years. As of this morning, it has taken our Safety Department an hour or better just to get the live map to come up on our computers however, every single other program we utilize is working just fine.

Strap on a jet pack , point yourself AWAY from fleetmatics/ Verizon Connect , don't stop till you run out of fuel!

Pros

There really aren't any. I've yet to see what this does that others don't do cheaper and more reliably.

Cons

Constant problems with cell tower only reception, never accurate in remote locationserver. Huge time stink for my drivers trying to earn a living. Plus, I get endless complaint calls from them, I've lost 3 good drivers in six weeks.

A customer service person told me they have so many problems with this product that developed a new product. They actually started over and never said a word to their PAYING CUSTOMERS that they have a better product. Verizon I really expected something better from you.
Not one thing about this product is good. It does not work correctly or consistently. One day it works and the next day it won't connect to the truck. I have 1 driver that is logged on duty Dec 12th, 2017 and on Feb 2, 2018, he is still showing violations day in and day out.

Cons

Just stay away from it. You won't be happy It will not work consistently. Customer service and tech help can't even help with issues.

Cons

Verizon REVEAL miss-represented the product and now will not let us out of the contract. Many of their competitors offer better and more reliable functionality and with no multi year contract. Would recommend researching other options before signing up with this company. RUN AWAY!!!

Overall it performs as expected and has good functionality and user interface

Pros

ability to track our fleet, trending of major parameters monitored, current traffic conditions, paperless logging of hours of service

Cons

setting up or modifying the limits of parameters being measured is already done out of the box but changes to these are not intuitive in how it can be done. Monitored parameters display does not necessarily show the whole story of what information is trying to be conveyed and can lead to misinterpretations

Pros

We use the program to track our six trucks. It is simple to use and straight forward. The real time updates are helpful.

Cons

Occasionally the web pages don't update very quickly. I also found that it was not easy to tag locations that are used regularly. (ie employee homes and suppliers). It would be nice if you could set it up to flag whenever trucks were certain places, or when they were travelling at certain times.

Pros

I love that I can access my druver's routes from not only my desktop or laptop, but my phone, as well. Once you get the hang of how the softwate works, it's pretty easy to use and gives me the ability to offer reliable ETA's to my customers, while giving me piece of mind knowing where our fleet is at all times.

Cons

It does take some time to get used to, each truck must have it's own unit (Which is expected, however, it is something you have to remember whenever selling or buying an addition to your fleet)