Verizon Connect Software

3.22 / 5 (689)

Our advisors have recommended this product 30 times in the last 30 days

About Verizon Connect

Verizon Connect Reveal is a cloud-based electronic logging device (ELD) and fleet management platform that provides GPS fleet tracking to help businesses gain a 360 overview of all fleet management operations. High-resolution maps with smart clustering helps businesses manage fuel costs, provide accurate ETAs, keep tabs on equipment with asset tracking, and oversee a mobile workforce with vehicle tracking. Verizon Connect Reveal includes GPS tracking, high-resolution maps, fuel consumption management, asset tracking, customizable dashboards, performance analytics, and more. With integrated fleet tracking, fleet operators can view all drivers on a map and automatically detect driving behavior such as harsh braking, quick starts, hard morning, and additional vehicle mi...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

690 Reviews of Verizon Connect

Average User Ratings

Overall

3.22 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(194)

194

4 stars

(165)

165

3 stars

(94)

94

2 stars

(67)

67

1 stars

(169)

169

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 690 results

May 2018

User Profile Picture

Cindy from ELEVATED SERVICES, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

It's one of the best purchases our company ever made.

We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pros

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Cons

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

September 2020

Heather from jck

Company Size: 51-200 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

amazing!

It has been very good, overall it was easy to use and have not had a problem with the service so far.

Pros

Extremely easy to use, Granular functionality for alerts personalizable dashboards, Great monitoring features.

Cons

Long contract periods, this service is actually quite expensive. I wish there was some type of price break, Must install system yourself.

Reasons for Choosing Verizon Connect

It just had a update and we wanted to try it out for ourselves.

May 2021

Daryl from Shepherd's Hardware Ltd

Verified Reviewer

Company Size: 51-200 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

May 2021

Worst Support I've encountered

I have been trying for 45 days to get electronics installed in two new trucks. After the install fell through, I have asked my CSM to call me (over a month ago) and my CSM's supervisor to call me or email me almost two weeks ago. I have just now made a call to have someone at corporate call me within 24 hours to get this resolved. I WOULD NOT RECOMMEND THIS COMPANY.

Pros

Being able to track our trucks is invaluable to us. We deliver A LOT of goods. Building supplies and other items. We need to know where our trucks are to provide the kind of service our customers expect.

Cons

The product is pricy. When it works, it works well and is worth the dollars spent. When the company refuses to contact you for over a month regarding an issue that REQUIRES fixing immediately, it is not worth anything.

Reasons for Choosing Verizon Connect

We chose Verizon Connect because of their name and at the time they seemed like a reputable company.

June 2019

Shawn from The Wagner Companies

Company Size: 1,001-5,000 employees

Industry: Paper & Forest Products

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

June 2019

We Cried out for Help a Long Time

Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.

Pros

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

Cons

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

Reasons for Choosing Verizon Connect

We chose to leave Verizon, and went with a different supplier, so we could stay in compliance. Verizon could not provide us a cable for a 2019 Kenworth. We are only allowed 8 days paper, not 8 months.

Reasons for Switching to Verizon Connect

Verizon bought Fleetmatics, we didn't get a choice.

June 2021

Dan from Multi Serve, Inc.

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

5.0

June 2021

Truthfully the worst customer service received in 20+ years of partnering with various providers.

If the notes above do not yet paint a good picture for you, and you are still considering signing a contract for this product, I suggest that you plan to throw away the monthly fee for 1 unit out of every 20 that you need. It won't ever work, nor will it be replaced by this team of leaderless lackwits, so make sure to order 21.

Pros

The ease of use and robust features of this relatively low cost option are really great. Easy, fast, intuitive, user friendly- it checks almost every box. But the utter void of customer service blows it.

Cons

The utter void of customer service. We certainly know better rationally, but it actually seems as if customer service is deliberately messing with us. It is difficult to imagine an explanation for the laughably circuitous experiences we have had in the many, many times we have simply tried to get a single non functioning unit replaced since February 2021. Not several single units, but literally the exact unit that failed to work right out of the box.

Reasons for Choosing Verizon Connect

I wish I could provide a good answer. I feel as if we were taken.

Reasons for Switching to Verizon Connect

I think it was actually having faith in the product, the company, and the teams behind all of the Verizon groups we have dealt with in our history. The product/software really is wonderfully simple to use, but again, since Verizon did not even appear to assign a support team to this endeavor, it wastes so much of our time that it is actually costing us much more than the monthly subscription.