Verizon Connect Autorenewal sham

Awful.

Pros

I'm too disturbed by the customer service to comment positively about the software

Cons

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success.

I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Truck Tracking made easy

Like i said before very useful tool to help keep your workers from driving to fast or reckless.

Pros

its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.

Cons

i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it
For Example
DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS
6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING

Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.

Basically, a very good product. I highly recommend that you consider it for your fleet management.

Pros

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

Cons

There is no way to easily display current mileage. You must go into the edit vehicle function to display current mileage. There is no way to display the mileage of the vehicle during a trip. It will display the mileage traveled during the trip but not the actual vehicle odometer reading. Not a huge deal, but there are times where it might be useful (forgot to write down mileage of service that I performed in-house). Calculated mileage will drift over time, sometimes by a few hundred miles, so you should be adjusting about once a month by comparing actual vehicle mileage with program calculated. Add a driver as user is challenging if driver is not defined as a user first. Customer service is usual great, but it took me almost a month to get additional fobs last time.

The technology and product work reasonably well. The information is an asset to managing the fleet

Pros

The software is relatively intuitive....which is good because the customer support is the worst I have EVER experienced with any product! If you enjoy figuring things out on your own, you will really love this product. You can make it work for you with a little experimentation and some extra time invested.

Cons

The customer support is non existent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours. The tier 2 rep will likely be unable to help you...but they are also very nice, courteous folks who are sincerely sorry for your issue. The tier 2 rep will elevate it to a high priority and you will be contacted within 24 hours. The high priority rep will email you and ask if you have completed the proper documentation and send the forms to you....these will be the same forms you received and completed prior to this whole cycle beginning. Save the original forms so you can just resend it. It will save you time. I am sure by now you get the point...I have waited well over 6 weeks to get a device installed in a vehicle for fleet expansion. This has happened on more than one occasion. At present I am looking for another vendor who has equivalent technology with a matching suite of genuine customer service. My advice would be that you continue to look elsewhere and see what you can find before you are trapped in a 24 hour service cycle!

Fleetmatics REVEAL Review

Since we put the tracking system, it has saved us money on payroll because the employees can't add time if the tracker shows a different time than what they are trying to input on their time card. It helps with liability issues with our auto insurance if we can see who is driving harsh and or speeding. We have an opportunity to speak to the employee and hopefully avoid an accident in the future.

Pros

The tracking is great because we know where our vehicles are at and the time they arrive and leave a job site. We had a lot of problems with employees not being truthful as to where they were. Since we had the tracking system installed it's been great . It tells us when they are just idling and wasting time, if they are using the vehicles for personal use and one of the features we really like is the report that tells us if they are harsh driving and/or speeding.

Cons

One of the problems is that I don't know where they are at the exact moment. The reports have a delay and so if I'm looking at the report to see if they are on their way back, it doesn't show me the exact time. Also, sometimes it will show me a street name or a freeway only without an address or something else that will identify where they stopped. It doesn't happen regularly, but it does occur.

Never ending contract

My overall experience with Verizon connect reveal And its previous named fleetmatics has been absolutely atrocious. we were sold this product with false hope about what it could and couldn't do And then we were charged a ton of money for services that we were not actually given. The customer service and the contracts are ridiculous so even if I wanted to switch to a different service I would have to pay over $10000 to buy my way out of my contract which I think is absolutely ridiculous. Long story short I'm stuck with this service forever and I'll never be able to get out of this contract.

Pros

This product helps me keep track of my vehicles And helps me to see who needs help where and when they will be at customers homes. It allows me to track speed driving behavior As well as keep track If the crews are where they are supposed to be.

Cons

I do not like that the standard reveal software does not allow you to split Your routes between multiple vehicles. The other service that We purchased originally with reveal allow you to do that but in a very convoluted and not user friendly way and it was very expensive to do a very simple task. I have to use multiple software is now to do the same thing I should be able to do one that I pay an arm and a leg for.

ELD System

It's beneficial to be able to see where each driver/truck is and not have to constantly bother drivers to find out ETAs. Customer service will troubleshoot a driver and provide them with help for their Logbook issues.

Pros

The software is user friendly and easy to train drivers on the system with the online training and quiz. There are many positive features such as reporting and tracking along with a simplified screen to show each driver's available hours for the day. Customer service is available 24/7 which is what an OTR Trucking company needs to provide their driver's with assistance for their Logbooks. Being able to see where your driver/truck is at all times is a saving grace and saves time from having to make a phone call to the driver asking for an ETA.

Cons

There were a lot of bugs in the initial roll out of the system, however as time has progressed it seems to have improved significantly. A lot of updates which drivers are not fond of as many drivers are not tech savvy and it would be better if they could limit their updates by testing the functionality of the updates prior to rolling out of the update.

Good product, HORRID customer service.

I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether. First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!

Pros

ease of use, easy to install

Cons

Customer service is HORRID!

Fleetmatics Review

Running reports and actually navigating the website is easy. Unfortunately this product doesn't give us exactly what we are looking for when it comes to the Replay function. Which is very important to us.

Pros

I have tried other products and this one seems to be easy on the eyes. There are other products out there where their pages are too busy. Verixon Connect Reveal seems a little user friendly when navigating the website.

Cons

It does not do a good job following our drivers when it comes to the Replay function. You can set it between the "driver" or the "vehicle". With our business, many different drivers are in and out of our trucks in a single day. We can have 5 different drivers in just 1 truck. The Replay function doesn't do a good job following when our drivers are scanning in and driving the trucks. I wish I could see the Replay of a driver where it shows at 7am he scanned into Truck X and then scanned in to Truck Y at 9am. Then switched to Truck Z at 11am.

It's one of the best purchases our company ever made.

We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pros

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Cons

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Fleet Management

Satisfied, but not WOW'ed