Enterprise Service Desk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Enterprise Service Desk

4.0

(1)

Pricing

Pricing available upon request

About Enterprise Service Desk

Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal government institutions.

Enterprise Service Desk helps with managing incidents, services and change requests. The software is available for deployment either on-premise or in the cloud and supports Windows as well as mobile operating systems, including Android and iOS.

Enterprise Service Desk’s backend features include role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management and chat integration.

Enterprise Service Desk also offers customer-facing features, such as a knowledge base and self-service portal. Once users purchase a license or subscribe to cloud services, Enterprise Service Desk offers access to the platform to any number of users without additional cost.

Enterprise Service Desk Screenshots

Enterprise Service Desk Pricing and Plans

Starting price: $30.00

Free Trial

Free Version

Basic

$30.00

per feature

No plan information available

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Enterprise Service Desk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Enterprise Service Desk
API
Change Management
Customer Database
Customizable Branding
Dashboard Creation
Incident Management
IT Asset Management
Knowledge Base Management
Problem Management
Real-Time Chat
Release Management
Service Catalog
Social Media Integration
Support Ticket Management
Surveys & Feedback
Ticket Management