Serviceware Processes 2026: Benefits, Features & Pricing

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Overview

Serviceware Processes

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Pricing

Starting at €75.00 per month

About Serviceware Processes

Serviceware Processes (formerly helpLine) is a web-based solution for IT service management, ITSM, service desk, help desk and enterprise service management. The proven ticketing software is used by companies of all industries and sizes.

The software offers best-practice workflows for incidents, problems, changes as well as service level management, demand and deployment management. Serviceware Processes also enables you to easily implement cross-departmental service processes, such as on- and off-boarding, ordering processes or requests in facility management.

The application supports the automation of service processes with AI-driven wizards and provides requestors with straightforward access to service management functions. Features such as the service catalog with integration to financial management, knowledge management and comprehensive reporting capabilities create a broad workflow.

The ticketing functions of Serviceware Processes are particularly flexible. This means that individual company processes can also be mapped in an uncomplicated manner.

Serviceware is a European software company with headquarters in the Rhine-Main region. More than 500 employees work to prov...

Serviceware Processes Screenshots

Serviceware Processes Pricing and Plans

Starting price: €75.00 per month

Free Trial

Free Version

Basic

€75.00

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Serviceware Processes Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Serviceware Processes
Activity Dashboard
Analytics
API
Approval Process Control
Asset Lifecycle Management
Change Management
Chat/Messaging
Client Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Drag & Drop
Email Management
Help Desk Management
Incident Management
Inventory Management
Knowledge Management
Multi-Channel Communication
Prioritization
Problem Management
Real-Time Reporting
Release & Deployment
Reporting & Statistics
Self Service Portal
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Ticket Management
Workflow Management