HHAeXchange 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HHAeXchange

3.6

(98)

Pricing

Starting at $375.00 per month

About HHAeXchange

HHAeXchange offers a cloud agency management solution for Medicaid and private duty agencies. Integrated applications for billing and payroll, HR and compliance, workforce management and mobile help users to manage clients and caregivers. The system is suitable for agencies with any number of employees or users. It is an innovative homecare software solution designed to meet the needs of providers, managed care organizations (MCOs), and state Medicaid programs. With a purpose-built technology that enables proactive homecare and better health outcomes, HHAeXchange stands out as the only platform that seamlessly connects providers, Medicaid programs, MCOs, and caregivers in one cohesive ecosystem.

One of the key features of HHAeXchange is its technology-driven approach to value-based care. Empowering caregivers to collect real-time data and record observations at the point of care, the platform offers tools like Care Insights and Quality Insights, enabling providers and payers to extract actionable insights and enhance health outcomes. This emphasis on data-driven care delivery sets HHAeXchange apart, allowing users to leverage caregivers' visits for proactive intervention and impr...

HHAeXchange Screenshots

HHAeXchange Pricing and Plans

Starting price: $375.00 per month

Free Trial

Free Version

Basic

$375.00

per month

No plan information available

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HHAeXchange Features

Popular features found in Home Health Care
Billing & Invoicing
Calendar Management
Care Plan Management
Claims Management
Compliance Management
Electronic Signature
Mobile Access
Patient Records Management
Payroll Management
Reporting & Statistics
Task Management
Time Tracking by Client
More features of HHAeXchange
Activity Dashboard
Activity Tracking
API
Appointment Management
Assessment Management
Automated Scheduling
Charting
Client Management
Client Portal
Clock In/Out
Communication Management
Customizable Reports
Document Management
Employee Management
Employee Portal
Forms Management
GPS
HIPAA Compliant
Home Health Care Management
Insurance Management
Invoice Management
Mobile Alerts
Monitoring
Multi-Location
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Records Management
Reminders
Scheduling
Task Scheduling
Third-Party Integrations
Workflow Management

HHAeXchange Integrations

Inflowcare

DailyPay

Home Care Pulse | Experience Management

ADP Workforce Now

HHAeXchange User Reviews

Overall Rating

3.6

Ratings Breakdown

35%

29%

16%

14%

Secondary Ratings

Ease of Use

3.7

Value for money

3.5

Customer support

3.1

Functionality

3.6

Marshene R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Very Easy to use

Previously 5

Ratings Breakdown

Ease of use

Customer support

Functionality

Previously 4

Pros:

It allows me to schedule a caregiver bill for visits all in on shot.

Cons:

Sometimes the caregiver complain that their calls does not register.

Ekaterina B.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed February 2023

HHA Exchange is a real every day helper!

We are using HHA since 2019 for EVV Compliance and scheduling, and so far it's the best software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease I can use it in everyday Agency operations. It's easy to get used to it and teach your employees to use it. The scheduling system and billing system are the best. Billing is done fast and if there's a problem, you can run a report to catch it.

Cons:

Sometimes it's hard for the caregiver to download the app and it's hard for us to give out the mistake right away.

Reasons for choosing HHAeXchange

The price is the same but we have more features with HHA.

Reasons for switching to HHAeXchange

The schedules in HHA are perfect, if you need to make a change, it's easy.

CINDRA G.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2024

Poor Experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly, nothing at all. The communication is very poor.

Cons:

Everything to be honest. Just poor communication overall.

Carol A.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 2 years

Reviewed March 2022

Our experience with HHAeXchange

It was a very bad experience at first with the Aggregator for PA to Sandata and we don't have good experience with getting any of our emails to customer service answered or fixed. It takes months to get a response after sending multiple follow up messages. When the system works, it is great and helps with all of our needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The scheduling, the mobile app, and the billing/payments

Cons:

The customer service and communication - it takes forever to receive an answer and my experience with the chat feature wasn't a positive experience

Reasons for choosing HHAeXchange

A referral from an employee of the company and cost compared to Sandata. We have ODP, OLTL, private pay etc - so we can't use the free software

Reasons for switching to HHAeXchange

Wasn't ready for EVV tracking

Verified

Reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Popular Home Care Software

Good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Lots of options to customize according to your need. Very popular in home care and managed long term care industry.

Cons:

Customer support needs to be much better.

Reasons for switching to HHAeXchange

User interface, limited options, poor customer service.

Ethan M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Still needs a lot of work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the integration with the MCOs and the ease of contacting them through the system.

Cons:

Many bugs, whether it has to do with overnight clock in issues, alternate shift issues, report issues, no matter what your issue, if you call customer support, you will get a ticket number and that will be the end of it. Never has a system issue been resolved, so I have stopped calling.

Reasons for switching to HHAeXchange

The state went to the MCOs and we figured it would be easier to use the software they wanted us to.

Shacria D.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

HHAeXchange worth the change

Transitioning from completely different system into HH exchange is actually very. Simple.And I like the fact that they have a support chat that is available twenty 47

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ì like that I can go in the visits and twek the POC when caregivers are over Exaggerating the duties that they perform.

Cons:

I don't like the fact that I can't confirm if there's a signature from the patient in the caregiver unless I run a visit patient signature timesheet report that is very frustrating

Reasons for switching to HHAeXchange

There was some billing and reporting issues

DAWN P.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for less than 12 months

Review source

Reviewed October 2024

Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely easy to use, however does require a good internet connection

Cons:

N/a i had no issues using the app other than making sure i had a good internet connection.

MARITZA F.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is fine. Billing process is easy to do

Cons:

E- submission batches report doe no count exactly the patients amount

Tait C.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Customer service non-existent

If this software was being run by people who actually care about customer service and feedback, I would say it has great potential. As things stand, I know very few people who actually feel good about having HAH Exch (Managed Care plans require the use of this system in New Jersey. Otherwise I would have dropped them. I know many others in the same situation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is set up in a very intuitive way, and everything makes sense from teh standpoint of a coordinator and administrator, if only it actually worked most of the time.

Cons:

There is no customer service to speak of. You are required to send an email to get a ticket generated. You are lucky if they respond within a week, and often with something compeletely unrelated to what you inquired about.

Reasons for switching to HHAeXchange

We are required to switch to HHA Exch by our insurance payor. We did not mind it till we found out what a nightmare it is to deal with HHHA Exch. Now we are kinda stuck, and it's not a good feeling to have.

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