AppFolio Property Manager 2026: Benefits, Features & Pricing

Name: AppFolio Property Manager
Rating: 4.5 (1888 reviews)

Wondering if AppFolio Property Manager is right for your organization?

Our Property Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

AppFolio Property Manager

4.5

(1888)

FrontRunner 2026

Pricing

Pricing available upon request

About AppFolio Property Manager

AppFolio Property Manager is a comprehensive property management software designed to streamline operations for property management businesses. The platform is engineered to cater to various property types, including single-family, multifamily, affordable housing, community associations, student housing, commercial properties and investment management portfolios.

One of the primary features of AppFolio Property Manager is its accounting and reporting capabilities. The software provides a single source of truth for all financial transactions, enabling businesses to accurately capture and track every financial activity. It offers real-time, flexible reporting, ensuring that property managers have quick access to essential financial data. The platform supports comprehensive tasks such as online payments, CAM tracking and reconciliation, corporate accounting and a database API for integration with other systems.

The maintenance and efficiency tools included in AppFolio Property Manager help property managers maintain property values and enhance customer satisfaction. Key features in this segment include smart bill entry, online maintenance requests, work order management and a unit t...

AppFolio Property Manager Screenshots

AppFolio Property Manager Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Core

Pricing available upon request

Plan includes:

Property Accounting & Reports
End-to-End Marketing & Leasing
Work Order Management
Inspections & Unit Turns
Mobility & Convenience
Portals & Communication
Standard Support

Plus

Pricing available upon request

Plan includes:

Advanced Budget Management
Advanced Accounting
Data Analysis
Custom Fields
API
Enhanced Support
Role based permissions
Custom user roles

Max

Pricing available upon request

Plan includes:

Leasing CRM
Leasing Signals
Dedicated Customer Success Manager
Customizable Reports

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

AppFolio Property Manager Features

Popular features found in Property Management
Commercial Properties
Communication Management
Contact Management
Document Management
For Residential
Listing Management
Online Payments
Rent Collection
Rent Tracking
Tax Management
Tenant Tracking
Work Order Management
More features of AppFolio Property Manager
Access Controls/Permissions
Accounting
Accounts Payable
Accounts Receivable
Activity Dashboard
Activity Tracking
Add & Edit Photos
Alerts/Notifications
API
Application Management
Audit Management
Audit Trail
Background Screening
Bank Reconciliation
Billing & Invoicing
Calendar Management
Cash Flow Management
Client Portal
Comment Library
Commercial Inspections
Commercial Leases
Commercial Property Management
Committee Management
Contact Database
Credit Card Processing
Credit Check
CRM
Customer Database
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Deal Management
Document Storage
Dues Management
Electronic Payments
Electronic Signature
Email Marketing
Email Templates
Event Calendar
Event Management
Event Scheduling
Expense Tracking
Fee Collection
File Management
Financial Management
Financial Reporting
For Commercial Real Estate
For Investors & Traders
For Property Managers
General Ledger
Guest Tracking
HOA Violation Enforcement
Housekeeping Management
Income & Balance Sheet
Inspection Management
Insurance Management
Invoice Management
Late Fee Calculation
Lead Management
Lease Management
Lease Origination
Lease Tracking
Maintenance Management
Maintenance Scheduling
Member Database
Member Directory
Member Portal
Membership Management
Mobile Access
Mobile App
Owner Portal
Parking Management
Payment Processing
Portfolio Management
Property Database
Property Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Recurring/Subscription Billing
Reminders
Repair Estimates
Reporting/Analytics
Reporting & Statistics
Report Summary
Residential Inspections
Residential Leases
Residential Properties
Retail Leases
Role-Based Permissions
Self Service Portal
SMS Messaging
Task Management
Task Scheduling
Template Management
Templates
Tenant Management
Tenant Portal
Tenant Screening
Third-Party Integrations
Transaction History
Transaction Monitoring
User Management
Vacancy Management
Vehicle Management
Vendor Management
Video Support
Visitor Management
Web-based Deployment
Website Integration
Website Management

AppFolio Property Manager Integrations

Birdeye

Breezeway

Property Meld

Showdigs

LeadSimple

Zego

See all 18 integrations

AppFolio Property Manager User Reviews

Overall Rating

4.5

Ratings Breakdown

68%

22%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.3

Functionality

4.3

Angela B.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Detail and comprehensive software for serious property management business

100% great response and the onboarding is super easy. Uploading previous data and communicating with tenant is the best!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the component of Property Management and Accounting together. For business utilize other softwares for accounting, AppFolio makes it so much easier. Also when you own or manage your own PM company this will be the best when having a big portfolio!

Cons:

It is much more loaded that other softwares. So for those that are not to technologically driven this will take longer to dominate

Reasons for choosing AppFolio Property Manager

price and value was the 2 things that made tremendous sense

Reasons for switching to AppFolio Property Manager

We needed a more detail accounting system

Verified

Reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Let apps work for you like appfolio

Its been great. I have had a few issues but they were cleared up in a timly manner. And anything i wanted to change with the app was also done so by the company. What more can you ask for honestly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What isnt there to like about appfolio property management. From the tenant and lease management. Which has everything right at your fingertips. To customer support and payment management. Its make it so easy to see what is getting done and how quickly its getting done. The onboarding process is very simple and if you ever need help. All you have to do is pick up the phone and they are right there. The low cost upfront makes it so worth every penny spent.

Cons:

I dont think there is anything that i dont like about it. And honestly i dont think there is anyone that will say differently.

Reasons for choosing AppFolio Property Manager

The price is insance for tiger one. I was sent a trail from china and it locked up wveeything snd tried to drain the business account. Never downlaod them ever.

Reasons for switching to AppFolio Property Manager

Because it was awful. Similar to how all the other apps out there are except for appfiolo.

Mallory M.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Appfolio review

Appfolio has always been easy to navigate and generally bug free. Super user friendly and allows for ease of communication between residents and management.

Ratings Breakdown

Ease of use

Previously 3

Value for money

Customer support

Functionality

Previously 2

Pros:

Easy to access for both property management and residents. I appreciate the reporting history so you can see direct actions of staff.

Cons:

It would be helpful to have a direct point of contact representative with the company. Sometimes you have a more complex issue you are facing and have to submit an inquiry first with AI.

Reasons for switching to AppFolio Property Manager

Not my call.

Jasmine H.

Verified reviewer

Public Relations and Communications

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed February 2026

Appfolio- make the switch !!

New lease, lease renewals with the offers piece of cake super easy super simple. Reversal of charges are also simple and easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Appfolio is user friendly and what I enjoy the most is the option to edit so I never have to start completely over when I make a mistakes.

Cons:

I don’t like the customer service support process. Waiting for someone to email you or chat with you so that you can get support is annoying because they don’t get back to you right away. I’ve had to wait 24 hours.

Reasons for switching to AppFolio Property Manager

Cost and reliability. Appfolio is user friendly and the whole team can benefit from this change and the cost is feasible.

Jordan C.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Appfolio for SFR

Overall Appfolio really does make it simple, the platform is user friendly, and the support is great. If I don't know how to do something very specific, their system provides support to teach me, and if it doesn't, they have reps who can help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Appfolio makes management of our SFR portfolio simple and efficient. It gives us all the tools to provide a successful rental experience from lead to move out. It even tracks after move out things like turns and then marketing a home.

Cons:

Appfolio doesn't have many cons but for improvement purposes I would say, more automation would be great. In this day and age things like delinquency and lead management should be automated, and many other services are doing that. Their new product LISA does handle lead management but we haven't had a chance to test it out yet.

Reasons for choosing AppFolio Property Manager

The ease of use, and the ability to simplify the process for our team.

Reasons for switching to AppFolio Property Manager

Started a new position elsewhere. They were using appfolio, and I like it better.

Mike B.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 12 months

Review source

Reviewed December 2025

Bad experience, be very careful, ask to try out the tech support

We came over from Rent Manager, where the tech support was superior. We could reach a live person to answer our questions for a project we were working on, Appfolio herds you into a AI chat que, then you can request to online chat with a tech support person that usually refers you to an article or the academy, then if you need further assistance you can request a call, but that gets scheduled out 2-4 days...not kidding... so if you are working on a project don't expect to complete the task anytime soon. The tech support is about as fast as mailing letters to each other.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tenant communication system, work order system is ok. Thats about it for the highlights. Wish there was more

Cons:

The tech support is very, very poor. We are a small business, and this experience has been incredibly bad. The accounting system is clunky and needs constant work arounds

Reasons for choosing AppFolio Property Manager

Buildium and Appfolio seemed even, Appfolio gave us 1 year free.

Reasons for switching to AppFolio Property Manager

Looking for more app-based system with tenant communication

joseph a.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Worst customer service

Bad switched to rent manager because i couldn't take it any more. They are not responsive and its very annoying software to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is relatively user friendly. And fuctions decently for residential property manegement.

Cons:

horrible customer service. They will not answer the phone. They will take a least a day to answer and email. The chat is basically an ai bot. They raise prices every year

Reasons for switching to AppFolio Property Manager

appfolio was not so functional and charged extra for everything. bad customer service

John V.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 12 months

Review source

Reviewed December 2025

Affolio Has Horrible Customer Service

Shortly after signing up with Appfolio, I quickly discovered that there is very little to no support. I emailed and called numerous times with no responses. I would not recommend Appfolio to anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Worst customer service ever. Nothing I like. They may have a good software, but crappy service and follow up.

Cons:

Customer service is not existent. Pretty sad that after numerous calls and emails asking for a phone call back to discuss my account, no one call back. Run from this company if you require help.

Reasons for switching to AppFolio Property Manager

Growth. But it turns out that Buildium is way better. Customer service is amazing.

Pamela K.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

The Worst Customer Service I have ever encountered!!

It has been terrible. They do not answer your questions. They send you to AI for an answer. This weekend they took away the ability to schedule a call.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not a single thing. You cant see ledgers. You have to pull up a report. You cant see what has been deposited. Another report....

Cons:

We have just started using Appfolio. It has been a complete nightmare. Appfolio has removed their customer support. You can not speak with a human anymore. They are now AI based and what ever you ask they respond with an article. We have had trouble every step of the way and when we do get an email from someone for something random, we try to ask a question and they refer us to AI. There has not been any training for our staff. We are so frustrated after a month of use I am considering changing software again after 1 month.

Reasons for switching to AppFolio Property Manager

Onboarding new agents and owners. This was supposed to be better

Leah M.

Verified reviewer

Newspapers

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed January 2026

AI Chatbot Got to Go

It's fine to use, but the AI chatbot needs to go. It's a simple website, but this has overly complicated things for no reason.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Everything regarding the apartment is in one place like paying rent, viewing lease, etc. You can easily click the buttons, and you can log in just fine.

Cons:

The AI chatbot that took over the maintenance request section. It is very difficult to use and seems impossible to be heard when talking to the robot. Additionally, it is extremely hard to get into contact from a person at AppFolio. There is no email or hardly any phone numbers available.

Showing 1 - 10 of 1888 Reviews

See All Reviews