IBI-aws 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

IBI-aws

5.0

(4)

Pricing

Pricing available upon request

About IBI-aws

IBI-aws is a customer information and knowledge search system designed to centralize customer information in within the service desk environment.

With IBI-aws, users can localize customer complaints in real time, map telephone connections transparently, and immediately assign the service instructions given. Automatic archiving of records per customer or across all customers is available for quality assurance purposes. In addition, the administration before setting costs/checking or creating projects and evaluating all costs can be carried out within IBI-aws.

IBI-aws Screenshots

IBI-aws Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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IBI-aws Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of IBI-aws
Alerts/Escalation
Alerts/Notifications
API
Campus Notifications
Chat/Messaging
Collaboration Tools
Communication Management
Customer Support
Customizable Branding
Customizable Templates
Data Import/Export
Email Alerts
Email Management
Email Templates
Event Triggered Actions
Geolocation
Incident Management
Knowledge Base Management
Localization Automation
Mass Notifications
Mobile Alerts
Multi-Channel Communication
Multi-Language Alerts
Push Notifications
Release & Deployment
Reminders
Risk Alerts
Scheduling
Single Sign On
SMS Messaging
Templates
Third-Party Integrations
Ticket Management
User Management

IBI-aws User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.3

Value for money

5.0

Customer support

5.0

Functionality

4.8

Have you used IBI-aws and would like to share your experience with others?

Andreas K.

Verified reviewer

Information Technology and Services

501-1000 employees

Used monthly for more than 2 years

Review source

Reviewed February 2025

Klasse Tool zum entlasten des Helpdesks

Wir nutzen das Tool gerne um den Helpdesk zu entlasten und damit auch Geld zu sparen durch weniger Tickets

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Jede Client, virtuellen Session oder mobile Device können wir gezielt, auch einzelne usern gezielt Wartungs oder Störungsmeldungen senden. Aktuell testen wir auch das Web Portal um anderen Abteilung die Möglichkeit zu geben, Meldungen zu schalten. Anbindung an Azur und Local ad problemlos möglich

Cons:

Das Admin Tool hat etwas veralteten Look - hat aber keinen Einfluss auf Funktionen

Gilbert S.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed February 2022

IBI-aws hat unsere Abläufe optimiert

Zielorientierte Info über Wartungen, Störungen, Brandalarme, etc. möglich. Hohe Akzeptanz im Unternehmen. "IBI" ist bei uns mittlerweile ein Begriff wie "Google" mit dem jeder etwas anfangen kann. Sehr einfache EInrichtung bzw. Übernahme des Testsystems in Produktion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Durch die AD-Abindung sind praktisch alle Rechner/Personen/SW zu erreichen. Was früher über tausende, nicht zielgerichtete Mails gegangen ist, rennt jetzt über IBI. Wenn eine Wartung mal länger dauert, wird dies ebenfalls über die Statusmeldung in IBI kommuniziert.

Cons:

Habe bisher nichts gefunden, mit dem ich nicht leben könnte.

Reasons for choosing IBI-aws

Persönlich bei einer Messe kennengelernt, sehr nette persönlich Kontakte. Unkompliziert ein (funktinonal nicht eingeschränktes) Testsystembekommen. Support immer zufrieden stellend - Verbesserungsvorschläge sind in den meisten Fällen umgesetzt worden. Hat bereits Anwendertreffen gegeben

Horst E.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Schnelle und einfache Störungsmeldungen