What is ShipBob used for?

eCommerce businesses use ShipBob for end-to-end fulfillment. The company handles storage, picking, packing, and shipping of products. ShipBob integrates with eCommerce platforms, allowing businesses to streamline the fulfillment process. It also offers customized unboxing experiences to enhance branding and provides reporting and analytics to improve decision-making.

Who does ShipBob ship with?

ShipBob ships with numerous carriers, including USPS, FedEx, and UPS. It coordinates the process with the shipping provider, handling fulfillment from start to finish. The platform allows eCommerce businesses to provide two-day shipping in many US locations and can help reduce shipping costs through its extensive network of fulfillment centers.

How much does ShipBob charge?

ShipBob’s pricing varies based on factors like order volume and storage needs. Charges include costs for receiving inventory, picking, packing, and shipping. For detailed pricing, interested businesses should contact ShipBob directly for a custom quote. ShipBob will determine the total pricing after gathering key data points about the company’s shipping volume and needs.

What are the payment methods for ShipBob?

ShipBob accepts payments via wire transfers, credit cards, debit cards, or direct debit (BACS, BECS, or SEPA). If you choose to pay via wire transfers, you must still have one credit card, debit card, or direct debit on file in your ShipBob dashboard. It is also important to note that the supported payment method options available will depend on your dashboard’s local currency.

What is the minimum order on ShipBob?

For startups and small eCommerce businesses, ShipBob offers a Growth plan designed for fewer than 400 shipments per month. However, the Growth plan still requires a monthly minimum fulfillment spend of $275. This includes spending on B2C, B2B, and kitting orders. It does not include warehousing and inbound receiving fees.

Updated May 13, 2025 at 1:41 PM

ShipBob 2026: Benefits, Features & Pricing

Written by Molly Burke

Senior Specialist Analyst

Edited by Caroline Rousseau

Senior Editor

Wondering if ShipBob is right for your organization?

Our Order Fulfillment Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Screenshots
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions
Popular Comparisons

Our Summary

ShipBob

3.6

(104)

Pros:

Ease of use
User interface

Cons:

High pricing
Damaged and incorrect orders

Pricing

Pricing available upon request

What is ShipBob:

ShipBob is a global eCommerce fulfillment platform. It offers end-to-end services, including inventory distribution across fulfillment centers; order fulfillment with picking, packing, and shipping; real-time inventory management; and customized unboxing. ShipBob enables companies to offer two-day shipping in the US.

Why we like ShipBob:

ShipBob earns an overall rating of 3.6 out 5 stars from verified user reviews on our site; its highest score of 3.8 comes in the ease-of-use subcategory. The platform’s top-rated features, according to users, are order and inventory management and order fulfillment.

Who should use ShipBob:

ShipBob serves eCommerce businesses of varying sizes. It has customers across industries but highlights features like temperature-controlled warehousing and GMP certifications for health and wellness, food and beverage, and pet brands. About two-thirds of verified reviewers work in companies with 2-10 employees.

ShipBob Screenshots

ShipBob Overview

ShipBob is an eCommerce fulfillment solution. It provides services such as picking, packing, and shipping orders. The platform enables businesses to offer 2-day shipping across all their sales channels in the continental US. ShipBob supports omnichannel and B2B fulfillment, allowing companies to sell across online and in-person channels.

The solution helps create a memorable unboxing experience for customers through customized packaging.ShipBob allows businesses to scale their brand globally by shipping to over 250 destinations worldwide. Additionally, the solution helps...

ShipBob Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Custom

Pricing available upon request

Plan includes:

Implementation
Receiving inventory
Warehousing products
Picking, packing, and shipping

ShipBob WMS

Pricing available upon request

Plan includes:

Virtual or in-person implementation

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Compare Pricing

Compare pricing across our most frequently recommended Order Fulfillment products.

Software options

Starting price*

User rating

Item

$60.00

4.63(16 reviews)

recommendations

Excalibur WMS

$250.00

4.32(31 reviews)

recommendations

3PL Warehouse Manager

$599.00

4.14(131 reviews)

recommendations

CartonCloud

$599.00 per month

4.73(79 reviews)

recommendations

proVision WMS

$1,000.00 per month

4.75(4 reviews)

recommendations

*Defined as the price above any available free plan

ShipBob Features

Drawn from insights across 104 verified reviews, we've outlined ShipBob's best and worst rated features and how they stack up against the average rating.

ShipBob's score

Category average

ShipBob's Best Rated Features

Order Fulfillment

3.29

4.41 category average

Inventory Management

3.13

4.19 category average

Order Management

3.13

4.34 category average

ShipBob's Worst Rated Features

Billing & Invoicing

3.0

4.18 category average

Inventory Management

3.13

4.19 category average

Order Management

3.13

4.34 category average

Popular features found in Order Fulfillment
Delivery Management
Inventory Management
Order Fulfillment
Order Management
Shipping Management
Warehouse Management
More features of ShipBob
3PL Management
Activity Dashboard
Activity Tracking
Air Shipping
Alerts/Notifications
API
Backorder Management
Barcode/Ticket Scanning
Billing & Invoicing
Bills of Lading
Catalog Management
Claims Management
Contact Database
Container Shipping
Customer Database
Customer History
Customizable Branding
Customizable Reports
Data Import/Export
Data Synchronization
Delivery Tracking
Discount Management
eCommerce Management
EDI
Forecasting
For eCommerce
Freight Shipping
Ground Shipping
Import/Export Management
Inventory Auditing
Inventory Control
Inventory Optimization
Inventory Tracking
Invoice Management
IoT Integration
Kitting
Label Printing
Manufacturing Inventory Management
Multi-Channel Management
Multi-Location
Ocean Shipping
Order Tracking
Package Tracking
Parcel Shipping
Process/Workflow Automation
Product Identification
Purchase Order Management
Quotes/Estimates
Real-Time Data
Real-Time Updates
Recurring Orders
Reorder Management
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Returns Management
Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Services Integration
Special Order Management
Status Tracking
Third-Party Integrations
Workflow Management

ShipBob Integrations

Based on 104 verified reviews, we've identified products most frequently integrated with ShipBob.

Shopify

Integration rated 3.5 from 2 reviews

Squarespace

Integration rated 5.0 from 1 review

ShipBob Key Sentiments

We analyzed 104 verified reviews for ShipBob to find out what actual users really think.

Most Positive Sentiments

Navigation design

73% Positive

9% Neutral

18% Negative

Users appreciate ShipBob's intuitive navigation design, allowing them to quickly switch views and easily see photos and details. They find the interface visually appealing, with large fonts and images that make it easy on the eyes. The overall design contributes to a user-friendly experience, enhancing their ability to manage tasks efficiently.

Order fulfillment

62% Positive

19% Neutral

19% Negative

ShipBob's order fulfillment process saves time and is easy to transition to, according to users, with multiple fulfillment centers worldwide. Reviewers appreciate the single source of truth for order and inventory data, which simplifies planning and ordering. The ease of implementation and the ability to offload time-consuming tasks are also highlighted as significant benefits.

Least Positive Sentiments

Customer support

41% Positive

7% Neutral

52% Negative

Users value ShipBob's customer support for improving their customer experience and providing reliable fulfillment. They find the support team responsive and helpful in resolving issues. However, some users experience slow response times, a lack of customer focus, and poor service quality, negatively impacting their reputation and overall satisfaction.

Inventory management

38% Positive

26% Neutral

36% Negative

ShipBob's inventory management is efficient, according to users, with easy tracking and a user-friendly interface that simplifies inventory planning. Users appreciate the analytics software for providing complete visibility into daily inventory movements. However, they face issues with lost inventory, delayed shipments, and difficulties in managing stock, which complicate their inventory management process.

Shipping management

42% Positive

26% Neutral

32% Negative

Users appreciate ShipBob's multiple fulfillment centers and reliable fulfillment process, which help reduce costs and improve customer experience. They find the shipping process efficient and value the fair shipping rates and quick inbound shipments. However, users have concerns about inconsistent pricing, delayed shipments, and incorrect orders, which negatively impact their business operations and customer satisfaction.

ShipBob User Reviews

Overall Rating

3.6

Ratings Breakdown

47%

20%

10%

20%

Secondary Ratings

Ease of Use

3.9

Value for money

3.4

Customer support

3.5

Functionality

3.7

Jon M.

Verified reviewer

Management Consulting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Our Most Often Recommended Fulfillment Provider

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We're a conversion rate optimization firm who helps ecommerce brands choose vendors who add to the customer experience, which includes fulfillment. As you can imagine, having a fulfillment partner who can ship in 2 days to any location in the mainland USA is crucial to increasing conversion rates –– and competing with Amazon.

Cons:

We honestly haven't heard any complaints once we've recommended ShipBob – and working with their team to help onboard ecommerce brands we've recommended has always been a pleasure.

Louisa T.

Verified reviewer

E-Learning

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed August 2019

Great platform for those starting with fulfillment

Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

Cons:

Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

Reasons for choosing ShipBob

They were willing to work with companies with lower monthly ship rates and didn't have any complicated packaging requirements when shipping items to them.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed April 2019

Automate your shipping process

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Previously 3

Functionality

Pros:

The service staff have been very helpful in providing quotes and service for the first few Parcels we've sent. Their warehouses are all across America, allowing my customers to receive their shipments extremely quickly. They're API functionality means my shipping process is so streamlined.

Cons:

No real cons to report. You'll have to do the work of deciding which Warehouse you'd like your items to be located in, but that is common sense.

Anastasia A.

Verified reviewer

Sporting Goods

2-10 employees

Used daily for less than 6 months

Reviewed May 2019

Changed my life!

Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!

Cons:

I honestly can't think of anything that I don't like.

Austin Distel C.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2019

My trusted 3PL partner for non-Amazon fulfillment.

ShipBob gives us a single source of truth for all our order data, inventory data is easily filterable across all fulfillment centers, broken down by sales channel, etc. I can even set up re-order notifications so I know when to place an order with my manufacturer, reducing stock-outs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Big fan of my own buying experience. It felt consultative rather than sales. [SENSITIVE CONTENT HIDDEN] really seemed to be on my team and looked out for my best interest. I love that I can put 2-day shipping on my personal store.

Cons:

Design is a bit behind and minimal, but that's more of an aesthetic thing.

Reasons for choosing ShipBob

They seem to be the winner in the space.

Vendor Response

Hi Austin, thanks for the review and glad you can take advantage of the 2-day option for your customers!

Replied October 2019

Sam C.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Overpriced and slow to resolve business needs

Fatiguing, expensive and a complete drain from focusing on growing our business. Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business. It has been freeing leaving Shipbob and we are loving working with a real partnership with open communications in our new 3PL.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fulfilment was fast and implementation was easy. The UI is well designed.

Cons:

- Inaccurate billing which created month long disputes, both due to lack of understanding of Australian tax rules and technology overcharges. Significant evidence was needed including calls with overseas management to make a case for what we identified as incorrect. - Lack of customer focus. Whenever there was an issue, it felt like entering a legal dispute. Communications felt adversarial and we always needed to make business cases for everything we identified that was wrong with Shipbob processes. We were often first pushed to overseas support to resolve the issue, seemingly in India, where there was a complete disconnect from reality and a total lack of understanding of the issue at hand. We then always had to escalate matters to local management and then eventually to head office as the local team in Australia was powerless to make real change. - Overpriced $$$. Once we did a review of 3PLs in Australia, we noticed we were being charged circa 50% more from Shipbob than what was quoted elsewhere. Once we engaged Shipbob to review our rates, they still only reduced our rate card by 20%. The Shipbob team is so far off market competitive rates. - Technology incompatibility with Australia. I can't state this enough. The tech is built for America. Everything is focused on American metrics and ways of operating. They are trying to localise the tech but progress seems to move in years not months. There were several errors where we were charged several thousand dollars over what was meant to be made. We fought for months to get these refunded. We are hearing rumours of other brands being made to sign NDAs now to silence them once they exit in exchange for Shipbob solving outstanding financial matters with the brand(s).

Elliot G.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed March 2018

Love the simplicity of the dashboard, and the speed of service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is beautiful and easy to navigate. Everything is super well laid out. The connection between our store and Shipbob is seamless.

Cons:

The cost of the shipping is higher than discussed, this was forsure a little bit disappointing. We need to work through this.

Karen R.

Verified reviewer

Management Consulting

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed January 2019

Great program and easy to use!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to order books and have them shipped to your customers. Simple to track inventory levels.

Cons:

I have been using for the past 9 months and have not found any negatives.

April G.

Verified reviewer

Civic & Social Organization

2-10 employees

Used weekly for less than 6 months

Reviewed October 2019

Excellent Fulfillment Service!

The onboarding experience was PHENOMENAL. They really help you get setup and make it as painless as possible. Great customer support and clear documentation on costs. HIGHLY RECOMMENDED!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user-friendly, excellent real-time reporting, and well organized. LOVE that it automates fulfillment submission and allows for tracking information to be automatically supplied to the customer.

Cons:

I wish I could delete inactive SKUs that have 0 inventory.

Reasons for choosing ShipBob

Far more organized and automated process.

Johnathan D.

Verified reviewer

Marketing and Advertising

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed August 2019

Automatic Recommendation For Our eComm Clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From a logistics perspective for our clients, it was an absolute no brainer. We don't use it ourselves but many of eCommerce clients do.

Cons:

Nothing to mention to be honest. It does what it says it does.

Showing 1 - 10 of 104 Reviews

See All Reviews

ShipBob FAQs

What is ShipBob used for?
eCommerce businesses use ShipBob for end-to-end fulfillment. The company handles storage, picking, packing, and shipping of products. ShipBob integrates with eCommerce platforms, allowing businesses to streamline the fulfillment process. It also offers customized unboxing experiences to enhance branding and provides reporting and analytics to improve decision-making.
Who does ShipBob ship with?
ShipBob ships with numerous carriers, including USPS, FedEx, and UPS. It coordinates the process with the shipping provider, handling fulfillment from start to finish. The platform allows eCommerce businesses to provide two-day shipping in many US locations and can help reduce shipping costs through its extensive network of fulfillment centers.
How much does ShipBob charge?
ShipBob’s pricing varies based on factors like order volume and storage needs. Charges include costs for receiving inventory, picking, packing, and shipping. For detailed pricing, interested businesses should contact ShipBob directly for a custom quote. ShipBob will determine the total pricing after gathering key data points about the company’s shipping volume and needs.
What are the payment methods for ShipBob?
ShipBob accepts payments via wire transfers, credit cards, debit cards, or direct debit (BACS, BECS, or SEPA). If you choose to pay via wire transfers, you must still have one credit card, debit card, or direct debit on file in your ShipBob dashboard. It is also important to note that the supported payment method options available will depend on your dashboard’s local currency.
What is the minimum order on ShipBob?
For startups and small eCommerce businesses, ShipBob offers a Growth plan designed for fewer than 400 shipments per month. However, the Growth plan still requires a monthly minimum fulfillment spend of $275. This includes spending on B2C, B2B, and kitting orders. It does not include warehousing and inbound receiving fees.