What is ShipBob used for?

eCommerce businesses use ShipBob for end-to-end fulfillment. The company handles storage, picking, packing, and shipping of products. ShipBob integrates with eCommerce platforms, allowing businesses to streamline the fulfillment process. It also offers customized unboxing experiences to enhance branding and provides reporting and analytics to improve decision-making.

Who does ShipBob ship with?

ShipBob ships with numerous carriers, including USPS, FedEx, and UPS. It coordinates the process with the shipping provider, handling fulfillment from start to finish. The platform allows eCommerce businesses to provide two-day shipping in many US locations and can help reduce shipping costs through its extensive network of fulfillment centers.

How much does ShipBob charge?

ShipBob’s pricing varies based on factors like order volume and storage needs. Charges include costs for receiving inventory, picking, packing, and shipping. For detailed pricing, interested businesses should contact ShipBob directly for a custom quote. ShipBob will determine the total pricing after gathering key data points about the company’s shipping volume and needs.

What are the payment methods for ShipBob?

ShipBob accepts payments via wire transfers, credit cards, debit cards, or direct debit (BACS, BECS, or SEPA). If you choose to pay via wire transfers, you must still have one credit card, debit card, or direct debit on file in your ShipBob dashboard. It is also important to note that the supported payment method options available will depend on your dashboard’s local currency.

What is the minimum order on ShipBob?

For startups and small eCommerce businesses, ShipBob offers a Growth plan designed for fewer than 400 shipments per month. However, the Growth plan still requires a monthly minimum fulfillment spend of $275. This includes spending on B2C, B2B, and kitting orders. It does not include warehousing and inbound receiving fees.

Updated May 13, 2025 at 1:41 PM

ShipBob 2026: Benefits, Features & Pricing

Written by Molly Burke

Senior Specialist Analyst

Edited by Caroline Rousseau

Senior Editor

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

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Wondering if ShipBob is right for your organization?

Our Order Fulfillment Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

ShipBob

3.6

(104)

Pros:

Ease of use
User interface

Cons:

High pricing
Damaged and incorrect orders

Pricing

Pricing available upon request

What is ShipBob:

ShipBob is a global eCommerce fulfillment platform. It offers end-to-end services, including inventory distribution across fulfillment centers; order fulfillment with picking, packing, and shipping; real-time inventory management; and customized unboxing. ShipBob enables companies to offer two-day shipping in the US.

Why we like ShipBob:

ShipBob earns an overall rating of 3.6 out 5 stars from verified user reviews on our site; its highest score of 3.8 comes in the ease-of-use subcategory. The platform’s top-rated features, according to users, are order and inventory management and order fulfillment.

Who should use ShipBob:

ShipBob serves eCommerce businesses of varying sizes. It has customers across industries but highlights features like temperature-controlled warehousing and GMP certifications for health and wellness, food and beverage, and pet brands. About two-thirds of verified reviewers work in companies with 2-10 employees.

ShipBob Screenshots

ShipBob Overview

ShipBob is an eCommerce fulfillment solution. It provides services such as picking, packing, and shipping orders. The platform enables businesses to offer 2-day shipping across all their sales channels in the continental US. ShipBob supports omnichannel and B2B fulfillment, allowing companies to sell across online and in-person channels.

The solution helps create a memorable unboxing experience for customers through customized packaging.ShipBob allows businesses to scale their brand globally by shipping to over 250 destinations worldwide. Additionally, the solution helps...

ShipBob Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Custom

Pricing available upon request

Plan includes:

Implementation
Receiving inventory
Warehousing products
Picking, packing, and shipping

ShipBob WMS

Pricing available upon request

Plan includes:

Virtual or in-person implementation

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Compare Pricing

Compare pricing across our most frequently recommended Order Fulfillment products.

Software options

Starting price*

User rating

Excalibur WMS

$250.00

4.32(31 reviews)

recommendations

3PL Warehouse Manager

$599.00

4.14(131 reviews)

recommendations

CartonCloud

$599.00 per month

4.73(79 reviews)

recommendations

proVision WMS

$1,000.00 per month

4.75(4 reviews)

recommendations

ShipHawk

$12,000.00 per year

4.81(37 reviews)

recommendations

*Defined as the price above any available free plan

ShipBob Features

Drawn from insights across 104 verified reviews, we've outlined ShipBob's best and worst rated features and how they stack up against the average rating.

ShipBob's score

Category average

ShipBob's Best Rated Features

Order Fulfillment

3.29

4.41 category average

Inventory Management

3.13

4.21 category average

Order Management

3.13

4.34 category average

ShipBob's Worst Rated Features

Billing & Invoicing

3.0

4.11 category average

Inventory Management

3.13

4.21 category average

Order Management

3.13

4.34 category average

Popular features found in Order Fulfillment
Delivery Management
Inventory Management
Order Fulfillment
Order Management
Shipping Management
Warehouse Management
More features of ShipBob
3PL Management
Activity Dashboard
Activity Tracking
Air Shipping
Alerts/Notifications
API
Backorder Management
Barcode/Ticket Scanning
Billing & Invoicing
Bills of Lading
Catalog Management
Claims Management
Contact Database
Container Shipping
Customer Database
Customer History
Customizable Branding
Customizable Reports
Data Import/Export
Data Synchronization
Delivery Tracking
Discount Management
eCommerce Management
EDI
Forecasting
For eCommerce
Freight Shipping
Ground Shipping
Import/Export Management
Inventory Auditing
Inventory Control
Inventory Optimization
Inventory Tracking
Invoice Management
IoT Integration
Kitting
Label Printing
Manufacturing Inventory Management
Multi-Channel Management
Multi-Location
Ocean Shipping
Order Tracking
Package Tracking
Parcel Shipping
Process/Workflow Automation
Product Identification
Purchase Order Management
Quotes/Estimates
Real-Time Data
Real-Time Updates
Recurring Orders
Reorder Management
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Returns Management
Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Shipping Services Integration
Special Order Management
Status Tracking
Third-Party Integrations
Workflow Management

ShipBob Integrations

Based on 104 verified reviews, we've identified products most frequently integrated with ShipBob.

Shopify

Integration rated 3.5 from 2 reviews

Squarespace

Integration rated 5.0 from 1 review

Adobe Commerce

SPS Commerce

BigCommerce

Shopify Plus

See all 58 integrations

ShipBob Key Sentiments

We analyzed 104 verified reviews for ShipBob to find out what actual users really think.

Most Positive Sentiments

Navigation design

73% Positive

9% Neutral

18% Negative

Users appreciate ShipBob's intuitive navigation design, allowing them to quickly switch views and easily see photos and details. They find the interface visually appealing, with large fonts and images that make it easy on the eyes. The overall design contributes to a user-friendly experience, enhancing their ability to manage tasks efficiently.

Order fulfillment

62% Positive

19% Neutral

19% Negative

ShipBob's order fulfillment process saves time and is easy to transition to, according to users, with multiple fulfillment centers worldwide. Reviewers appreciate the single source of truth for order and inventory data, which simplifies planning and ordering. The ease of implementation and the ability to offload time-consuming tasks are also highlighted as significant benefits.

Least Positive Sentiments

Customer support

41% Positive

7% Neutral

52% Negative

Users value ShipBob's customer support for improving their customer experience and providing reliable fulfillment. They find the support team responsive and helpful in resolving issues. However, some users experience slow response times, a lack of customer focus, and poor service quality, negatively impacting their reputation and overall satisfaction.

Inventory management

38% Positive

26% Neutral

36% Negative

ShipBob's inventory management is efficient, according to users, with easy tracking and a user-friendly interface that simplifies inventory planning. Users appreciate the analytics software for providing complete visibility into daily inventory movements. However, they face issues with lost inventory, delayed shipments, and difficulties in managing stock, which complicate their inventory management process.

Shipping management

42% Positive

26% Neutral

32% Negative

Users appreciate ShipBob's multiple fulfillment centers and reliable fulfillment process, which help reduce costs and improve customer experience. They find the shipping process efficient and value the fair shipping rates and quick inbound shipments. However, users have concerns about inconsistent pricing, delayed shipments, and incorrect orders, which negatively impact their business operations and customer satisfaction.

ShipBob User Reviews

Overall Rating

3.6

Ratings Breakdown

47%

20%

10%

20%

Secondary Ratings

Ease of Use

3.9

Value for money

3.4

Customer support

3.5

Functionality

3.7

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed April 2019

Automate your shipping process

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Previously 3

Functionality

Pros:

The service staff have been very helpful in providing quotes and service for the first few Parcels we've sent. Their warehouses are all across America, allowing my customers to receive their shipments extremely quickly. They're API functionality means my shipping process is so streamlined.

Cons:

No real cons to report. You'll have to do the work of deciding which Warehouse you'd like your items to be located in, but that is common sense.

Gideon B.

Verified reviewer

Media Production

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

My fast hand experience with ShipBob.

The product is an amazing tool for distribution management. It has ensured amazing custom unboxing experiences.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Effectiveness of the software in inventory planning and brilliant integration with other platforms.

Cons:

I cannot think of any dislike. The software has served us without flaws.

valerio r.

Verified reviewer

Sports

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

horrible service

HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs. Just google their reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

how they worked 6 years ago. at the beginning it was alright, they were doing fine despite the platform has always been terrible

Cons:

everything that happened in the past years. EXPENSIVE SHIPPING CONTINUOSLY CHANGING WAREHOUSES WORST CUSTOMER SERVICE EVER EXPENSIVE MISTAKES EVERYWHERE

Vendor Response

We're so sorry to hear this. Someone from our support leadership team will be reaching out ASAP.

Replied June 2025

Bridgette K.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed October 2025

Great Software for my small business.

Ratings Breakdown

Ease of use

Functionality

Pros:

This software did not have much of a learning curve. I began using this software to increase speed in order shipping and improve my inventory management. I found this software was perfect for those issues. The value for money is great as compared to others I have used. I did not experience any bugs or issues. The customer support was great and attentive.

Cons:

At this time, I cannot think of anything negative in regards to ShipBob. The software was beneficial to my small business and getting orders processed and delivered.

Katherine R.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Big brand logistics power

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gives small to mid sized brands logistics power

Cons:

It as some order inaccuracies, like the wrong item being shipped.

Rom D.

Verified reviewer

Consumer Goods

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed June 2024

Multiple issues with packing standards resulting in damage

Overall service has clearly declined over time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their pickup services are quick with ecommerce integrations.

Cons:

They do not have proper packing standards for heavyweight or large orders resulting in damage that they will not take responsibility for.

Reasons for switching to ShipBob

Too expensive. The issues they created was jeopardizing my business operations and they would to show signs of a plan to improve.

Ryan M.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

DO NOT USE!! SURPRISE "FEES" EVERYWHERE! Run away while you can...

TERRIBLE. HIDDEN FEES! Do your diligence - ask any founder that is using (or more likely had used) this service. They have no public phone number to contact. They charge you fees without notifications. They want you to mess up small things so they make money on fees. I feel like they all used to work at a rental car agency, they're so good at getting you to pay for things that you did not think were in the plan.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All the surprise fees! If you loved being charged for things without them reminding you or making an effort to really notify you, then boy is this the service for you! I also love how they sneakily word things in their SLAs. For example, lets say you want them to process inventory. You think they have to do it in 5 days, right, since thats what they said. FALSE! They get to do it whenever they please since the wording in the SLA says "5 business days once the WRO moved to "Arrived" status." Want to guess who gets to decide its "arrived" in status (even though it could have physically arrived much sooner). Thats right, ShipBob! My story: we got set up with ShipBob. We didnt do a full implementation, since our inventory was arriving over the next month or two. We send over the first bit of inventory, and I was happy. Then, a month later, I notice they were charging me $50 a day for not having the right label on it. Is it somewhere in their long list of requests from you? Yes. Did they make a real effort to notify me? ABSOLUTELY NOT! This is a "hidden" fees business parading as a 3PL. Hey ShipBob in case you're reading this (unlikely given how much you care about customers)- you likely know exactly who I am based on this review. You're already doing many things on the last day of the SLA (based on your tricky definitions that likely would confuse many) so I know you cant do any worse! I'm switching anyway and trying to help other founders avoid you.

Cons:

This is a "hidden" fees business parading as a 3PL. If you are in doubt - please try to get in touch with their customer service. THERE IS NO PUBLIC PHONE NUMBER. I guess that should have been red flag #1. They'll eventually give you one if you ask. FUN ACTIVITY: Try calling that number. In my experience they dont pick up when you need them. I saw they were going to send out a few wrong packages so I called them DURING BUSINESS HOURS. Voicemail - ok cool I thought they'll get to it soon. False. I literally left a message saying that they were sending out the wrong packages, and that they need to stop them. I get a call back sometime in the middle of the next day.

Reasons for choosing ShipBob

Because I am an idiot, and their sales pitch fails to paint a picture of the reality. RUN AWAY FROM SHIPBOB.

Reasons for switching to ShipBob

Because I am an idiot, and their sales pitch fails to paint a picture of the reality. RUN AWAY FROM SHIPBOB.

Verified

Reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2022

Worst 3PL we have ever used

Whatever you use, do not use ShipBob. They are one of the worst 3PL providers, please look at other 3PL's. Also, look at other sources of reviews such as Reddit before picking your 3PL's. All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's. Which meant all the wrong products were being sent to people. They put us in contact with 'customer success managers' that had zero influence on the day-to-day operations. Their contracts also ridiculously state that they're not liable for any mistakes either which is not what you want from a 3PL.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Nice API - Sandbox Environment - Nice dashboard

Cons:

- Everything - Overcharged for kitting - Missing items in each box sent out - SKU's completely interchanged - Extremely expensive kitting for incorrect kitting - Missing SLA's - Moved our inventory themselves, which messed up the move and started charging us for URO's that they created themselves.

Reasons for choosing ShipBob

- We didn't we choose the first company we spoke to.

Vendor Response

Hi there, We are so sorry to read about your experience. We would like to investigate what happened, as we take this very seriously and want to make sure our users are listened to. Could you please send me an email with your contact info so we can look into this? Thank you.

Replied July 2022

Angela B.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

The worst fulfillment company of all time.

Literally the worst fullfillment company of all time. Slow. Expensive. This will kill your small business. late orders , no contact with the warehouses they run. They rely on slack messages and literally can not call the warehouse if something goes wrong. Just a broken shell of a company that will be chewed up and spit out with the times. so will your business if you choose them. Trust me look elsewhere.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

interface works, but its a front they cant even contact the warehouses they use for days.

Cons:

Horrible shipping times, Extremely expensive , will overcharge fees and no way to know what they are for, terrible , enemy of your business, look elsewhere TRUST ME.

Verified

Reviewer

Design

Self-Employed

Used daily for less than 12 months

Review source

Reviewed July 2024

Probably the worst CS I have ever encountered

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to get started and the system is easy to use

Cons:

Non transparent pricing. Overbilling. Lost inventory but the most important of all is the appalling customer service. False promises after false promises with SLA followed by lies about technical issues followed by further false promises.

Vendor Response

We are so sorry to hear this. Can you please share what email address is tied to your ShipBob account? We'd like an opportunity to review what went wrong.

Replied July 2024

Showing 1 - 10 of 104 Reviews

See All Reviews

ShipBob FAQs

What is ShipBob used for?
eCommerce businesses use ShipBob for end-to-end fulfillment. The company handles storage, picking, packing, and shipping of products. ShipBob integrates with eCommerce platforms, allowing businesses to streamline the fulfillment process. It also offers customized unboxing experiences to enhance branding and provides reporting and analytics to improve decision-making.
Who does ShipBob ship with?
ShipBob ships with numerous carriers, including USPS, FedEx, and UPS. It coordinates the process with the shipping provider, handling fulfillment from start to finish. The platform allows eCommerce businesses to provide two-day shipping in many US locations and can help reduce shipping costs through its extensive network of fulfillment centers.
How much does ShipBob charge?
ShipBob’s pricing varies based on factors like order volume and storage needs. Charges include costs for receiving inventory, picking, packing, and shipping. For detailed pricing, interested businesses should contact ShipBob directly for a custom quote. ShipBob will determine the total pricing after gathering key data points about the company’s shipping volume and needs.
What are the payment methods for ShipBob?
ShipBob accepts payments via wire transfers, credit cards, debit cards, or direct debit (BACS, BECS, or SEPA). If you choose to pay via wire transfers, you must still have one credit card, debit card, or direct debit on file in your ShipBob dashboard. It is also important to note that the supported payment method options available will depend on your dashboard’s local currency.
What is the minimum order on ShipBob?
For startups and small eCommerce businesses, ShipBob offers a Growth plan designed for fewer than 400 shipments per month. However, the Growth plan still requires a monthly minimum fulfillment spend of $275. This includes spending on B2C, B2B, and kitting orders. It does not include warehousing and inbound receiving fees.