Alcea IssueTrack 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Alcea IssueTrack

4.2

(10)

Pricing

Starting at $20.00 per month

About Alcea IssueTrack

Alcea IssueTrack is an issue management solution that helps organizations view, monitor, manage and report issues across workflows, departments and processes. The platform includes search functionality, which enables administrators to view and find tickets by agent name, ticket ID, subject, or date on a unified portal.

Alcea IssueTrack allows enterprises to handle prioritization and status of incidents, track available resources and evaluate employees' productivity. Users can append supporting files to tickets and share them with members across teams for reference. Additionally, supervisors can view tickets by dates or months, create custom access rules, define role-based permissions, and send notifications about the status of incidents to submitters and assigners via emails.

Alcea IssueTrack enables managers to generate reports to monitor metrics related to projects, resolutions and issues in real-time. It is available on monthly subscriptions and support is extended via email, FAQs, documentation and other online measures.

Alcea IssueTrack Screenshots

Alcea IssueTrack Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Basic

$20.00

flat rate, per month

No plan information available

Alcea IssueTrack Features

Popular features found in Issue Tracking
Alerts/Escalation
Assignment Management
Issue Auditing
Knowledge Base Management
Prioritization
Real-Time Updates
Recurring Issues
Reporting & Statistics
Task Management
More features of Alcea IssueTrack
Activity Dashboard
Commenting/Notes
Dashboard
Issue Management
Issue Scheduling
Monitoring
Project Management
Real-Time Notifications
Role-Based Permissions
Rules-Based Workflow
Support Ticket Management
Support Ticket Tracking
Task Progress Tracking

Alcea IssueTrack User Reviews

Overall Rating

4.2

Ratings Breakdown

20%

80%

Secondary Ratings

Ease of Use

4.1

Value for money

4.4

Customer support

4.8

Functionality

4.1

Have you used Alcea IssueTrack and would like to share your experience with others?

O'Ryan N.

Verified reviewer

Oil & Energy

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Highly Customizable and Inexpensive Tracking Solution

This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access.

Cons:

It is rather cumbersome to export data out of the system in order to keep a local copy.

Vendor Response

Thank you for your excellent review. Alcea Tracking Solutions was developed for companies such as yours, who require flexibility and detailed configuration to suit your unique business processes.

Replied October 2018

Craig K.

Transportation/ Trucking/ Railroad

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Risk Management, Scope Management and Action Item Tracking

We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project.

Cons:

Can't think of anything at this time. As with most database tools it take a while to get user support.

Vendor Response

Thank you Craig for your excellent review. We love being an integral part of our city and its betterment.

Replied October 2018

David F.

Transportation/ Trucking/ Railroad

Used weekly for more than 2 years

Review source

Reviewed March 2017

Stolt review

FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Flexibility in setup.

Cons:

Complexity in some features setup, example ranking, workflow and grouping.

Vendor Response

Thank you David for your review. We appreciate your business and will continue to provide second to none support.

Replied March 2017

Jayada K.

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Alcea IssueTrack Review - Hunterdon Healthcare Team

We are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of documentation and flexibility of fields. Cloning and bulk updates are key features too.

Cons:

User groups and privacy setup can be made more streamlined. While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome.

Vendor Response

Thank you for your feedback. We try hard to ensure that our customers and happy and appreciate any opportunity to hear of ways in which we can make Alcea Tracking Solutions even better!

Replied October 2018

Julie H.

Chemicals

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Flexible Software to our needs

The customer care is amazing and I would highly recommend Alcea for this wonderful service alone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has been adapted to suit our business needs when raising non-conformities.

Cons:

It is not very well known so can't discuss help with other colleagues.

Vendor Response

Thank you for the wonderful review, we certainly work hard to ensure that our customers are happy and are glad to see that you are!

Replied October 2018

Shadia S.

Events Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2017

One system for most of our needs

We are very pleased to be using this FIT program for most of our needs. We are looking froward to further developments and making this our to do program for all that the business requires. Jon is great to work with and we are super happy to have partnered up with your team on this.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

all under one roof

Cons:

still need to manually change few things

Vendor Response

Thank you Shadia! We look forward to working with you to make EventTrack work even better for you!

Replied March 2017

Donna B.

Chemicals

501-1000 employees

Used other for less than 2 years

Review source

Reviewed October 2018

A Great Issue Tracking Asset

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Alcea Issue Tracking software is extremely configuarable and adaptable to our needs. I was able to learn how to make needed changes quickly and easily. It has become a great tool for our users at several locations.

Cons:

A couple of the changes that I wanted to make were not intuitive. However, once the vendor showed me how it was done, I found it to be rather simple.

Vendor Response

Thank you for that fantastic review Donna! It is a pleasure to work with you and your team.

Replied October 2018

Pete H.

Chemicals

501-1000 employees

Used other for less than 2 years

Review source

Reviewed October 2018

Alcea review

We are using it to report customer service complaints for our chemical porudcts

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy organized approach to track issues that are minor to critical

Cons:

making adjustments could be easier but its really not a con

Vendor Response

Thank you for your excellent review Pete! We love hearing what our customers think :-)

Replied October 2018

Patricia H.

Libraries

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2017

Task Tracker

I work with several departments within our organization. I can not be all over the building at the same time. If there is a situation in a department; the department notifies me and I or another staff member can assist with the situation. I am normally notified via email from the Task Tracker.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is really pretty easy to use.

Cons:

N/A

Vendor Response

Thank you Patricia!

Replied March 2017

Donna G.

Used unspecified for unspecified

Review source

Reviewed March 2017

FIT Survey Response

I have been using this software for a few months as I am new to the company. Jon Simpson and the Support Team are FANTASTIC!!! They are very responsive and helpful, and from a customer experience perspective, every interaction has been memorable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Thank you so much Donna! I will pass this on to Jon.

Replied March 2017

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