ConSol CM/Complaint 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if ConSol CM/Complaint is right for your organization?

Our Complaint Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ConSol CM/Complaint

5.0

(1)

Pricing

Starting at €19.00 per month

About ConSol CM/Complaint

ConSol CM/Complaint is a powerful and flexible complaint management solution that helps businesses of all sizes manage and resolve customer complaints in a structured, transparent, and efficient way – all from one centralized platform. Say goodbye to error-prone Excel spreadsheets, scattered Word documents, or endless email threads. With ConSol CM/Complaint, your entire complaint handling process is streamlined and fully digitized.

The software provides a clear and user-friendly interface that allows users to capture, track, and resolve complaints with ease. Whether it's warranty claims, product returns, service issues, or general customer dissatisfaction – everything is documented, assigned, and processed in one unified system. This ensures that every step in the complaint lifecycle is traceable, auditable, and aligned with your internal quality standards.

One of the core strengths of ConSol CM/Complaint is its ability to link complaints directly with relevant customers, products, employees, and departments. This intelligent relationship management ensures responsibilities are clearly defined and that no complaint gets lost or remains unresolved. Tasks can be automatically assig...

ConSol CM/Complaint Screenshots

ConSol CM/Complaint Pricing and Plans

Starting price: €19.00 per month

Free Trial

Free Version

Cloud - Named User Modell

€59.00

per user, per month

Plan includes:

Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSV and Excel

Cloud - Concurrent User Model

€89.00

per user, per month

Plan includes:

Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
GDPR-compliant – Encrypted data storage only in German data centers
Optional: additional test environment in the cloud
Data exchange via Internet (ETL)
Data exchange via CSV and Excel

On Premise for rent - Named User Model

€19.00

per user, per month

Plan includes:

Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)

On Premise for rent - Concurrent User Model

€33.00

per user, per month

Plan includes:

Integrated Dashboards
Workflow-based automation functions
Various data exchange formats available (e.g. Web services, Excel)
Full email integration
Individual role and rights concept
Knowledge base
In addition: free test system when a maintenance contract is concluded
Data exchange via Internet (ETL)
Data exchange via CSV and Excel
Web interfaces (e.g. REST)

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ConSol CM/Complaint Features

Popular features found in Complaint Management
Alerts/Escalation
Corrective and Preventive Actions (CAPA)
Email Management
Feedback Management
Interaction Tracking
Issue Tracking
Live Chat
Prioritization
Quality Assurance
Self Service Portal
Support Ticket Management
More features of ConSol CM/Complaint
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Assignment Management
Audit Trail
Case Management
Chat/Messaging
Customer Complaint Tracking
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Email Templates
Forms Management
Issue Management
Knowledge Base Management
Multi-Channel Communication
Multi-Channel Management
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Reporting/Analytics
Reporting & Statistics
Routing
SSL Security
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
Widgets
Workflow Management

ConSol CM/Complaint User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used ConSol CM/Complaint and would like to share your experience with others?

Fabian S.

Verified reviewer

Insurance

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Top Anbieter, da passt alles von A-Z

Einfach Top! Ausschließlich engagierte und sehr serviceorienterte Mitarbeiter, sowohl in der Projektphase, der Entwicklung, dem Betrieb, dem Support und dem Vertrieb.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Die Schnelligkeit, Einfachheit und Individualität mit der die Anwendung an neue Prozesse und Bedarfe angepasst werden kann. Die Performance der Anwendung im täglichen Betrieb, keinerlei Ausfallzeiten und einfache, logische Bedienung.

Cons:

Wenn es Probleme gegeben hat, dann hatten diese nichts mit der Software oder dem Anbieter zu tun.

Reasons for choosing ConSol CM/Complaint

Erfahrungen von Kollegen aus dem Konzern, zu guter Letzt aber der Kontakt mit den Vertriebs- und Projekt Ansprechpartnern.

Reasons for switching to ConSol CM/Complaint

Operative Anforderungen an unser Kontaktmanagement haben sich massiv in kurzer Zeit verändert, es brauchte eine schnelle, günstige und zuverlässige Lösung die einen sehr pragmatischen Weg der Umsetzung / Implementierung ermöglichte.

Showing 1 - 1 of 1 Reviews