Genuity IT Admin Suite 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Genuity IT Admin Suite

4.6

(17)

Pricing

Starting at $29.99 per month

About Genuity IT Admin Suite

Genuity IT Admin Suite is a cloud-based solution that allows businesses to generate actionable insights and manage workflows across various IT departments. It offers various key features such as network monitoring, spend analysis, asset performance tracking, ticket management and more.

Genuity IT Admin Suite offers advanced analytics and reporting that helps businesses gain insights from their IT operations. It can help businesses in monitoring their network, manage tickets and alerts, and track the performance of their assets.

Genuity IT Admin Suite lets users track IT spending and create custom reports. IT admins can manage and troubleshoot network issues. It also allows users to set up alerts for critical events such as downtime, failed applications or unauthorized access attempts.

Genuity IT Admin Suite Screenshots

Genuity IT Admin Suite Pricing and Plans

Starting price: $29.99 per month

Free Trial

Free Version

Basic

$29.99

flat rate, per month

No plan information available

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Genuity IT Admin Suite Features

Popular features found in IT Asset Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Maintenance Management
Procurement Management
Supplier Management
Support Ticket Management
More features of Genuity IT Admin Suite
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Automated Discovery
Automated Routing
Billing for Data
Billing for Voice
Billing & Invoicing
Budgeting/Forecasting
Capacity Management
Chargeback Tracking
Collaboration Tools
Compliance Management
Contact Management
Contract Negotiation
Cost Analysis
Customizable Branding
Customizable Fields
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Deadline Management
Email Management
Email Templates
Fixed Line Compatibility
Forecasting
Internal Cost Allocation
Inventory Management
Inventory Optimization
Inventory Tracking
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
Knowledge Management
License Management
Macros/Templated Responses
Monitoring
Multi-Channel Communication
Performance Metrics
Prioritization
Real-Time Monitoring
Real-Time Notifications
Renewal Management
Reporting/Analytics
Reporting & Statistics
Requisition Management
SaaS Operations Management
Self Service Portal
Shadow IT Detection
Spend Analysis
Spend Control
Spend Management
Status Tracking
Subscription Management
Third-Party Integrations
Ticket Management
Transaction History
Usage Tracking/Analytics
Vendor Management
Workflow Management

Genuity IT Admin Suite Integrations

Microsoft 365

Docusign

Google Workspace

Genuity IT Admin Suite User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

35%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.8

Functionality

4.4

Justin G.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed May 2024

Genuity is a great single pane of glass

Overall, Genuity has added value to my organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Genuity rolls a bunch of IT softwares into a single platform. They are rapidly adding new features to parity rival solutions. Their support team is top tier and very engaging.

Cons:

Lacking some features. Several modules are lacking features accomplished by other solutions. While it still has a long way to go to be a full ITIL/ITAM solution, they are pumping out new features very quickly.

Vendor Response

Thank you for the thoughtful review. We appreciate having you in our community.

Replied May 2024

Troy H.

Verified reviewer

Military

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Genuity = Cost, Value and Simplicty

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Low monthly cost, Low overhead for implementation and maintenance. Very easy to use and customize.

Cons:

Help Desk Ticketing - Some simple ticket handling features would make this so much better. Needs to follow ITIL framework. Real Time Notifications - only has very basic monitoring.

Reasons for switching to Genuity IT Admin Suite

We thought it was better scaled to our business by cost, ease of use with a great ROI. It assisted with streamlining our processes with putting focus where it counts.

Vendor Response

Thank you for the thoughtful review. We appreciate having you in our community.

Replied May 2024

Lin J.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

A good IT management tool

Overall Genuity is a good tool for small and medium size companies, but still has room for improvement, such as integrate with other systems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The implementation is very smooth, didn't take too much time and efforts. The product itself is user-friendly. Even if someone is not tech savvy, they would be able to use it in a short time without much training. it helps us to manage and monitor the contracts, subscriptions, assets, etc, flexible and versatile

Cons:

I hope Genuity can be integrated with more accounting system to make it easier to track and update info. We had to import the info from our accounting system to Genuity manually, which is not productive

Scott M.

Verified reviewer

Printing

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

We feel we made a good decision and still do

Very good, thou it was not as robust as perhaps a few others they have excellent support and are open to suggestions in making it better. They also have other services that we have since used that add to the value of the relationship.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Genuity has a much more graphical interface and is easy to use and has added to our productivity in addressing incoming tickets.

Cons:

There were a few things that they didn't have but they have made adjustments per our requests and are continuing to embrace the difference is between them and their competitors so as to make themselves a more well-rounded solution.

Reasons for choosing Genuity IT Admin Suite

Ease of use for our staff which adds to productivity and overall pricing.

Reasons for switching to Genuity IT Admin Suite

Our other ticketing system was very cumbersome confusing even looking and trying to organize tickets and prioritize and many other things just wasn't allowing for productivity.

Vendor Response

Thank you for the thoughtful review. We appreciate having you in our community.

Replied May 2024

Jon N.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Genuity is not just great for the price, it's great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of implementation and use are great. The UI made it easy for non-IT users to upload contracts and put in the necessary information to consolidate our data.

Cons:

The asset mgmt still needs a lot of work to be what I consider quick and efficient.

Reasons for switching to Genuity IT Admin Suite

Genuity had much more features (without the added cost) and it was easy to use.

Vendor Response

Thank you for the thoughtful review. We appreciate having you in our community.

Replied May 2024

Tom K.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Fantastic Software At a Great Price

Genuity is packed full of features, offers excellent and prompt support, and is only $1 a day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Low cost, ease of use, automation features, and the best support team out there.

Cons:

Emails appear separately for users instead of as a thread, users cannot see who is CC'd on an email. This system works better if you have your employees use the portal.

Reasons for switching to Genuity IT Admin Suite

Needed to implement 2FA which Spiceworks did not offer.

Vendor Response

Thank you for the thoughtful review. We appreciate having you in our community.

Replied May 2024

Arnissa B.

Verified reviewer

Primary/ Secondary Education

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Genuity is awesome!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program is amazing and for a great price. It is easy to use and has everything integrated. I don't have to purchase a separate package for Asset Management or Saas options. I'm able to track what contracts are up for renewal. They listen to the user base as well. If you have any idea, you have a way to submit it, and they make their best attempt to implement that idea into the program.

Cons:

I haven't found anything to dislike about this program.

Reasons for choosing Genuity IT Admin Suite

Genuity has the Asset Management Tool and Saas Tool integrated into their program.

Reasons for switching to Genuity IT Admin Suite

Spiceworks doesn't offer half of what Genuity offers.

Eddie O.

Verified reviewer

Real Estate

51-200 employees

Used weekly for less than 2 years

Review source