OpenText Service Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

OpenText Service Management

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Pricing

Starting at $79.00 per month

About OpenText Service Management

SMAX (Service Management Automation X) is a software suite that offers advanced IT Service Management (ITSM), IT asset management (ITAM), and enterprise service management (ESM) capabilities. SMAX is based on embedded machine learning and analytics, and offers ITIL-aligned ITSM processes, as well as rapid configurations, build-your-own apps, and seamless upgrades with codeless configuration. SMAX also includes features such as a consumer-like service experience with an integrated, intelligent, role-based, self-service portal, and automation for smarter processes, workflows, and tasks, optimizing overall service fulfillment and issue resolution. Additionally, SMAX offers enterprise service management capabilities to extend service management into non-IT functions, such as HR service management.

OpenText Service Management Screenshots

OpenText Service Management Pricing and Plans

Starting price: $79.00 per month

Free Trial

Free Version

Basic

$79.00

per user, per month

No plan information available

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OpenText Service Management Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of OpenText Service Management
Analytics
API
Automated Routing
Change Management
Customer Support
Generative AI
Help Desk Management
Incident Management
IT Asset Management
Knowledge Management
Problem Management
Self Service Portal