OpenText Service Management 2026: Benefits, Features & Pricing

SMAX (Service Management Automation X) is a software suite that offers advanced IT Service Management (ITSM), IT asset management (ITAM), and enterprise service management (ESM) capabilities. SMAX is based on embedded machine learning and analytics, and offers ITIL-aligned ITSM processes, as well as rapid configurations, build-your-own apps, and seamless upgrades with codeless configuration. SMAX also includes features such as a consumer-like service experience with an integrated, intelligent, role-based, self-service portal, and automation for smarter processes, workflows, and tasks, optimizing overall service fulfillment and issue resolution. Additionally, SMAX offers enterprise service management capabilities to extend service management into non-IT functions, such as HR service management.