Infraon Infinity 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- User Reviews
Overview
Pricing
Pricing available upon request
About Infraon Infinity
Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficiency and customer success. It empowers users to begin with smaller deployments and expand seamlessly. Administrators can establish an IT infrastructure and customer ecosystem that provides valuable insights for reducing noise, remediation, and predictive analysis.
Its key features include event management, remote event data access, publication, automated workflows, event detection, customizable reporting, hardware & software asset management, noise reduction, incident & fault management, and request and change management with automated remediation. It allows users to perform automated root cause analysis for issue resolution and dependency identification, handle IT issues in real-time, and configure alerts for timely corrective actions.
Infraon Infinity provides users with comprehensive event visibility into multi-vendor ecosystems, prebuilt workflows to convert faults into incidents for effective resolution, and integrated ticketing for asset support, including self-service options. It offers a centralized command center for remote IT, non-IT, and fixed asset lif...
ecycle management. It helps users with accelerated stock and inventory management for asset ROI, availability, and tracking with procurement, status, and geo-map views. Businesses can gain real-time insights into vendor performance and SLA management, streamline end-to-end tasks with automation accelerators, streamline IT and non-IT SLAs for optimal performance, and monitor real-time service/process availability and performance. It provides integrated ticketing with multi-channel support and chatbot capabilities. Additionally, it helps users monitor automation metrics with a KPI-focused dashboard. Infraon Infinity offers collaborative support with ticket visibility and multiple team synchronization, appointment setup and live updates, SLA management and performance evaluation from a unified location, and insights-driven reporting for informed decision-making. Users can post and track answers to frequently asked questions and utilize search capabilities for resource location. Its automated network topology for device mapping and performance monitoring helps organizations gain insights on network device mapping and performance for graphical views and proactive troubleshooting via automated discovery and rule engines. Infraon Infinity also provides application monitoring for databases, web servers, and exchange servers.Infraon Infinity Screenshots

Infraon Infinity Pricing and Plans

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Infraon Infinity Features
- Popular features found in ITSMAccess Controls/PermissionsActivity TrackingAlerts/EscalationAlerts/NotificationsConfiguration ManagementContract/License ManagementKnowledge Base ManagementRelease ManagementService CatalogService Level Agreement (SLA) ManagementSupport Ticket Management
- More features of Infraon InfinityActivity DashboardAPIAsset Lifecycle ManagementAsset TrackingAudit ManagementAutomated RoutingAvailability ManagementChange ManagementChatbotCollaboration ToolsCustomizable BrandingCustomizable FieldsCustomizable FormsCustomizable ReportsCustomizable TemplatesDashboard CreationData Import/ExportDrag & DropEmail ManagementEmail TemplatesHelp Desk ManagementIncident ManagementInventory ManagementMobile AppMonitoringMulti-Channel CommunicationPerformance MetricsPersonalizationPrioritizationProblem ManagementReal-Time NotificationsReporting/AnalyticsReporting & StatisticsSelf Service PortalSingle Sign OnSupport Ticket TrackingSurveys & FeedbackTask ManagementThird-Party IntegrationsTicket ManagementWorkflow Management
Infraon Infinity User Reviews
Overall Rating
5.0
Ratings Breakdown
5
100%
4
0%
3
0%
2
0%
1
0%
Secondary Ratings
Ease of Use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Have you used Infraon Infinity and would like to share your experience with others?
Saumya S.
Verified reviewer
Information Technology and Services
1001-5000 employees
Used daily for free trial
Review sourceReviewed December 2023
The one of the best workflow automator- Infraon ITSM
5
I was using it for my personal use to try out the platform. On a whole, I felt comfortable using it and I would recommend it as one of the best ITSM solutions in the market.
Ratings Breakdown
Read More
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