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Infraon Infinity

Overview

Infraon Infinity 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Infraon Infinity
Infraon Infinity
5.0
(1)

Pricing

Pricing available upon request

About Infraon Infinity

Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficiency and customer success. It empowers users to begin with smaller deployments and expand seamlessly. Administrators can establish an IT infrastructure and customer ecosystem that provides valuable insights for reducing noise, remediation, and predictive analysis.

Its key features include event management, remote event data access, publication, automated workflows, event detection, customizable reporting, hardware & software asset management, noise reduction, incident & fault management, and request and change management with automated remediation. It allows users to perform automated root cause analysis for issue resolution and dependency identification, handle IT issues in real-time, and configure alerts for timely corrective actions.

Infraon Infinity provides users with comprehensive event visibility into multi-vendor ecosystems, prebuilt workflows to convert faults into incidents for effective resolution, and integrated ticketing for asset support, including self-service options. It offers a centralized command center for remote IT, non-IT, and fixed asset lif...

ecycle management. It helps users with accelerated stock and inventory management for asset ROI, availability, and tracking with procurement, status, and geo-map views. Businesses can gain real-time insights into vendor performance and SLA management, streamline end-to-end tasks with automation accelerators, streamline IT and non-IT SLAs for optimal performance, and monitor real-time service/process availability and performance. It provides integrated ticketing with multi-channel support and chatbot capabilities. Additionally, it helps users monitor automation metrics with a KPI-focused dashboard. Infraon Infinity offers collaborative support with ticket visibility and multiple team synchronization, appointment setup and live updates, SLA management and performance evaluation from a unified location, and insights-driven reporting for informed decision-making. Users can post and track answers to frequently asked questions and utilize search capabilities for resource location. Its automated network topology for device mapping and performance monitoring helps organizations gain insights on network device mapping and performance for graphical views and proactive troubleshooting via automated discovery and rule engines. Infraon Infinity also provides application monitoring for databases, web servers, and exchange servers.

Infraon Infinity Screenshots

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Infraon Infinity Pricing and Plans

Free Trial
Free Version
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Infraon Infinity Features

  • Popular features found in ITSM
    Access Controls/Permissions
    Activity Tracking
    Alerts/Escalation
    Alerts/Notifications
    Configuration Management
    Contract/License Management
    Knowledge Base Management
    Release Management
    Service Catalog
    Service Level Agreement (SLA) Management
    Support Ticket Management
  • More features of Infraon Infinity
    Activity Dashboard
    API
    Asset Lifecycle Management
    Asset Tracking
    Audit Management
    Automated Routing
    Availability Management
    Change Management
    Chatbot
    Collaboration Tools
    Customizable Branding
    Customizable Fields
    Customizable Forms
    Customizable Reports
    Customizable Templates
    Dashboard Creation
    Data Import/Export
    Drag & Drop
    Email Management
    Email Templates
    Help Desk Management
    Incident Management
    Inventory Management
    Mobile App
    Monitoring
    Multi-Channel Communication
    Performance Metrics
    Personalization
    Prioritization
    Problem Management
    Real-Time Notifications
    Reporting/Analytics
    Reporting & Statistics
    Self Service Portal
    Single Sign On
    Support Ticket Tracking
    Surveys & Feedback
    Task Management
    Third-Party Integrations
    Ticket Management
    Workflow Management

Infraon Infinity User Reviews

Overall Rating

5.0

Ratings Breakdown

5

100%

4

0%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Infraon Infinity and would like to share your experience with others?

SS

Saumya S.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for free trial

Review source

Reviewed December 2023

The one of the best workflow automator- Infraon ITSM

5

I was using it for my personal use to try out the platform. On a whole, I felt comfortable using it and I would recommend it as one of the best ITSM solutions in the market.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
The UI is really great. Their customization on dashboard, report and workflow is good. It is an integrated platform New gen AI -powered insights There are easy edit and assign options Pricing is good with the features they have
Cons:
Nothing much but need to support more integration.

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Showing 1 - 1 of 1 Reviews

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