Infraon ITSM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Infraon ITSM

5.0

(3)

Pricing

Starting at $9.00 per month

About Infraon ITSM

Infraon ITSM is a help desk software that helps businesses manage incidents, changes, problems, service requests, tasks, releases, and more. The platform enables managers to create and prioritize tasks with deadlines, assign them to team members, and include details such as notes, attachments, and labels.

Additionally, Infraon ITSM lets stakeholders define and measure service-level agreements and manage the knowledge base using a centralized dashboard.

Infraon ITSM Screenshots

Infraon ITSM Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Essential

$9.00

per user, per month

Plan includes:

Incident Management
Email to Incident
Knowledge Base
Self-Service Portal
Standard SLA Management
Workflow Automator
Service Catalog
Unlimited custom Dashboards
Out-of-the-box reporting and analytics
Email and SMS notifications

Standard

$49.00

per user, per month

Plan includes:

Incident Management
Request Management
AI-enabled ticket categorization and allocation
Custom Service Catalog AI Training
AI-assisted email response
Email to Incident
Knowledge Base
Self-Service Portal
Workflow Automator
Service Catalog

Professional

$69.00

per user, per month

Plan includes:

Incident Management
Request Management
Email to Incident
Knowledge Base
Self-Service Portal
Standard SLA Management
Workflow Automator
Service Catalog
Unlimited custom Dashboards
Out-of-the-box reporting and analytics

Enterprise

Pricing available upon request

Plan includes:

All the features of other plans
Global Private Cloud Option
Custom Security
Custom Integrations
Custom Terms Of Services
Customize the system for your need
Dedicated On-Boarding (with additional charges)

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Infraon ITSM Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Infraon ITSM
Activity Dashboard
Analytics
API
Approval Process Control
Approval Workflow
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Availability Management
Change Management
Chat/Messaging
Client Portal
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Drag & Drop
Email Management
Help Desk Management
Incident Management
Inventory Management
IT Asset Tracking
Monitoring
Multi-Channel Communication
Prioritization
Problem Management
Reporting & Statistics
Self Service Portal
Service Request Management
Support Ticket Tracking
Task Management
Third-Party Integrations
Ticket Management
Workflow Management

Infraon ITSM Integrations

Microsoft Entra ID

Slack

Infraon ITSM User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.7

Customer support

5.0

Functionality

4.7

Have you used Infraon ITSM and would like to share your experience with others?

Vasanth K.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

The best ITSM system in the market with Gen-AI and Collaboration workspace.

It has delivered on its promise to enhance team collaboration and efficiency, as affirmed by the Infraon team. Additionally, we leverage this system for IT Asset Management and software license oversight, providing us with valuable added benefits.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its simply awesome! The Gen-AI collaboration workspace is a real gem, making teamwork a breeze. It's easy to use, and the UX is top-notch. Plus, having customer support and workflow automation in one system. Makes life so much simpler!

Cons:

Did not find any major gap in the system, as a suggestion they can improve OEM integrations for Asset Lifecycle Management

Reasons for choosing Infraon ITSM

Its easy of use and its Generative AI and Collaboration system

Reasons for switching to Infraon ITSM

Poor support, Expensive, and Not good in Asset Management

Vijayakumar R.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

User Experience and Value for Money product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've encountered such a user friendly ITSM tool before - it's truly fantastic. The workspace in the product is exceptionally unique featuring with simple procedures for setup. There is no tension, no mess, easy to work with. Moreover, I must highlight that the price of the product is incredibly affordable. I love working on it.

Cons:

I dont have any cons in particular. Happy with thr current support.

Vendor Response

Thank for your valuable feedback.

Replied November 2023

Hari krishnan N.

Verified reviewer

Accounting

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

IT service management

Infraon ITSM is an asset to our IT department, enhancing our service delivery and overall efficiency. Its Generative AI and Workspace and responsive customer support, make it a great choice to our organization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a great user-friendly interface, offering intuitive navigation for IT professionals and end-users. The platform's high level of customization seamlessly integrates with existing workflows. Automation capabilities reduce manual work, enhancing response times and service delivery. The powerful reporting tools enable detailed insights, supporting data-driven decisions and continuous improvement in IT operations.

Cons:

Although the system supports integration with various third-party tools, some integrations may require additional configuration. It would be beneficial if the integration process could be made more straightforward.

Showing 1 - 3 of 3 Reviews