tbITSM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

tbITSM

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Pricing

Pricing available upon request

About tbITSM

Designed for businesses in finance, healthcare, telecommunications, retail, IT, manufacturing, and other industries, tbITSM is a cloud-based IT service management (ITSM) software that helps team members manage IT asset inventory and streamline help desk operations. It enables employees to automate ticketing workflows, such as time tracking, categorization, escalation, service-level agreements (SLA), and more from a unified platform.

tbITSM allows staff members to access pre-built ticket templates for service requests, incidents, solutions, and other tasks. Supervisors can conduct root cause analysis, define known errors, and perform provisioning for suggestions, optimizing overall problem management operations. Additionally, administrators can create custom dashboards, manage key performance indicators (KPI), and export reports in XLS and CSV formats.

tbITSM facilitates integration with several third-party IT and network monitoring systems (NMS). Pricing is available on request, and support is extended via chat, phone, email, and other measures.

tbITSM Screenshots

tbITSM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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tbITSM Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of tbITSM
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Availability Management
Capacity Management
Change Management
Chat/Messaging
Client Portal
Configuration Management
Contract/License Management
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard Creation
Drag & Drop
Help Desk Management
Incident Management
Inventory Management
Knowledge Base Management
Prioritization
Problem Management
Project Management
Release Management
Reporting & Statistics
Service Catalog
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third-Party Integrations
Ticket Management