Alemba Service Manager 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Alemba Service Manager

3.7

(6)

Pricing

Starting at £52.00 per month

About Alemba Service Manager

Alemba Service Manager represents a comprehensive and transformative approach to managing and delivering IT services within organizations. Built on a robust cloud-based platform, Alemba Service Manager's ITSM solutions are designed to meet the evolving needs of modern businesses by automating IT processes, streamlining service delivery, and enhancing overall efficiency and effectiveness.

Core Components

Incident Management: Alemba Service Manager's ITSM system is anchored by its incident management capabilities. This functionality allows IT teams to log, track, and resolve issues promptly, ensuring minimal disruption to business operations. The platform enables efficient categorization and prioritization of incidents, ensuring that critical problems are addressed promptly while less urgent ones are handled systematically.

Request Fulfillment: The self-service portal offered by Alemba Service Manager empowers users to independently submit requests for IT services, track their progress, and access a wide range of services. This promotes user satisfaction by reducing response times and enabling end-users to find solutions to their issues with minimal assistance.

Problem Management...

: Alemba Service Manager supports the identification and resolution of underlying issues causing incidents. By analyzing patterns and trends, organizations can proactively address problems, reducing the recurrence of incidents and enhancing overall IT infrastructure stability. Change Management: Alemba Service Manager's change management module ensures that organizations manage and implement changes in their IT environment with minimal risk. The platform facilitates a structured approach, requiring changes to be recorded, evaluated, and authorized before implementation, ensuring controlled and efficient change processes. Configuration Management: The Configuration Management Database (CMDB) in Alemba Service Manager serves as a unified repository for storing information about IT infrastructure components and their relationships. This visibility into the IT landscape aids in better decision-making, risk management, and change impact assessment. Service Level Management: Alemba Service Manager enables organizations to define, monitor, and manage service level agreements (SLAs) to ensure that IT services align with business expectations. By tracking performance metrics and generating reports, organizations can assess service quality and make improvements where necessary. Knowledge Management: The knowledge management feature within Alemba Service Manager empowers organizations to create, share, and manage knowledge articles. This facilitates quicker incident resolution, enhances self-service capabilities, and fosters a culture of knowledge-sharing within the organization. Key Benefits Enhanced Efficiency: Alemba Service Manager's ITSM solutions drive efficiency by automating routine tasks and streamlining IT processes. This reduces the time and effort required for managing IT services, allowing IT staff to focus on strategic initiatives and value-added tasks. Improved Service Quality: With Alemba Service Manager, IT services are delivered consistently and reliably, meeting or exceeding service level expectations. This results in higher user satisfaction, trust in the IT department, and ultimately, better user experiences. Reduced Costs: The automation and improved efficiency delivered by Alemba Service Manager lead to lower operational costs. Organizations can optimize resource utilization, reduce manual interventions, and lower the costs associated with managing IT services. Data-Driven Decision Making: Alemba Service Manager provides advanced analytics and reporting tools that offer valuable insights into IT service performance and user satisfaction. This data-driven approach enables organizations to make informed decisions, continuously improve their IT services, and align them with evolving business needs.

Alemba Service Manager Screenshots

Alemba Service Manager Pricing and Plans

Starting price: £52.00 per month

Free Trial

Free Version

Price on Application

£52.00

per user, per month

Plan includes:

All software modules and 24/7 support

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Alemba Service Manager Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Alemba Service Manager
Active Directory Integration
Activity Dashboard
Analytics
API
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Availability Management
Barcode/Ticket Scanning
Capacity Management
Change Management
Chat/Messaging
Client Portal
CMDB
Collaboration Tools
Compliance Management
Compliance Tracking
Configurable Workflow
Cost Tracking
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Drag & Drop
Email Management
Email Templates
Help Desk Management
Impact Management
Incident Management
Inventory Management
IT Asset Management
IT Asset Tracking
IT Risk Management
Knowledge Management
License Management
Live Chat
Localization Automation
Maintenance Management
Mobile Access
Multi-Channel Communication
Prioritization
Problem Management
Procurement Management
Project Management
Real-Time Notifications
Real-Time Reporting
Relationship Mapping
Release & Deployment
Reporting/Analytics
Reporting & Statistics
Request Assignment
Requisition Management
Resource Allocation & Planning
Scheduled/Automated Reports
Self Service Portal
Service History
Service Request Management
Single Sign On
SSL Security
Supplier Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third-Party Integrations
Ticket Management
User Management
Widgets
Workflow Management

Alemba Service Manager Integrations

Jira

Microsoft Entra ID

Microsoft Teams

Microsoft Intune

BMC Helix ITSM

PRTG Enterprise Monitor

See all 18 integrations

Alemba Service Manager User Reviews

Overall Rating

3.7

Ratings Breakdown

33%

17%

Secondary Ratings

Ease of Use

3.0

Value for money

3.8

Customer support

4.2

Functionality

3.7

Have you used Alemba Service Manager and would like to share your experience with others?

Verified

Reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Business Management

Overall Its good tool for business for little tricky for users to understand initially.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its good tool for creating Internal/external incidents. It helps in tracking records. It makes life easy.

Cons:

Interface is little harder to understand and not much friendly. Deployment is harder. its also pricey.

Paul M.

Verified reviewer

Government Administration

5001-10000 employees

Used daily for more than 2 years

Reviewed January 2024

Fully featured system with plenty of configuration

Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer. We've recently started using features to assist our automation and Alemba have everything we need.

Cons:

It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare). Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful.

Reasons for choosing Alemba Service Manager

We chose Alemba because they ticked all out boxes, had all the features and more and the pricing was excellent.

Reasons for switching to Alemba Service Manager

We had to put in a tender to look at the market. Alemba ticked all the boxes and more.

Kent L.

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Whoever designed this should put down the bong.

After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. there is no redeeming quality what-so-ever with this application.

Cons:

The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity.

jill c.

Verified reviewer

Education Management

5001-10000 employees

Used daily for more than 2 years

Reviewed January 2024

not sure what goes here

overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the ease of workflow management - the creation and setup of forms and workflow

Cons:

html email templates and the small areas that admin have to work in

Peter S.

Verified reviewer

Mining & Metals

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2017

Excellent end-to-end automation and impressive process breadth

Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).

Cons:

IT user interface takes some time to get used to, and isn't browser based

Brandon C.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Quirky Old School IT Ticketing Software

I used vFire daily, all-day as a Level 2 Desktop Support Agent. The experience was basic at best and reminded me of a 1990s piece of software. There were daily issues like freezing and heavy lag in addition to aggravating UI actions that were just plain annoying.

Ratings Breakdown

Ease of use

Functionality

Pros:

I didn't enjoy much about using this software as an IT worker in 2020. It is past its prime and too bloated for the needs of a modern business.

Cons:

Cut the bloat! The UI is like using an excel spreadsheet which may have been fine before the time of multiple monitors but today's IT worker needs something that is fast and nimble. Today's IT worker may have 15-20 other applications running at any given time and vFire only drags CPU usage down more.

Showing 1 - 6 of 6 Reviews