The Pet Friend 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

The Pet Friend

3.8

(12)

Pricing

Starting at $25.00 per month

About The Pet Friend

The Pet Friend is a kennel software that helps businesses of all sizes create and manage animal-specific records. The platform enables administrators to manage incoming animals and communicate with foster families using a centralized dashboard.

Additionally, administrators can maintain euthanasia, cremation, animal license, inventory, medication, adoption and rescue management records on a unified interface.

The Pet Friend Screenshots

The Pet Friend Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

flat rate, per month

No plan information available

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The Pet Friend Features

Popular features found in Kennel
Client Management
Client Portal
Electronic Payments
Employee Management
Mobile Access
Online Booking
Pet Birthday Tracking
Pet Grooming
Photo Management
Records Management
Reminders
More features of The Pet Friend
Activity Dashboard
Adoption Management
Alerts/Notifications
Animal Control
Animal Database
API
Automatic Backup
Calendar Management
Case Management
Customer Management
Document Storage
Electronic Signature
Email Reminders
Event Calendar
Foster Management
Fundraising Management
Intake Management
Invoice Management
Kennel Management
License Management
Medical Records
Multi-Location
Onboarding
Personalization
Recurring Tasks
Search/Filter
SMS Messaging
SMS Reminders
Task Management
Third-Party Integrations
User Management
Vaccine Management
Volunteer Management

The Pet Friend User Reviews

Overall Rating

3.8

Ratings Breakdown

33%

17%

50%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.4

Functionality

3.8

Have you used The Pet Friend and would like to share your experience with others?

Kris E.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Great for the price

Pet friend is the only software currently being used at the local animal shelter to track all intakes, returns, adoptions & licensing. It is designed to more than needed in out small shelter but could use a few adjustments for record keeping & billing statements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The price fit the small business budget. Once you get to know the program it's pretty easy to use. Customer service has been one of the best. Any software requests that have been requested are made in a short time. Any issues with the software is corrected right away.

Cons:

It takes some getting use to. Connections are not made in the software. multiple unconnected documents for every case. Reporting issue when doing a weekly report you would need to complete another billing step on top of the other 2 forms to get weekly/monthly billing reports.

Cassie N.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Works for what we need

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate and put data in when it comes to animals in the rescue

Cons:

Would like to be able to add extra fields on our own

Reasons for choosing The Pet Friend

Seemed to fit what was needed

Phyllis S.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Pet Friend Software

At this time the only real benefits are that it is accessible from any location. We also like the feature of being able to take a picture while in the program to add to the kennel card.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it is accessible from any location.

Cons:

It is very difficult to retrieve information about an adopted animal - unless we have the name of the animal when it was at the shelter. Most adopters change their names. We need to be able to retrieve the information from adopter's name, micro chip # & Rabies #. One of the reasons we purchased the product was that it was to automatically add our animals to Petfinder. That feature simply doesn't work. The choices for color are not geared to the colors of dogs & cats, no brindle option, or calico option, etc. We do have the option of purple???

Reasons for switching to The Pet Friend

We liked that it was accessible from any location & that it was supposed to automatically add our animals to Petfinder.

Vendor Response

Additional adopter information has been added to be searchable at https://thepetfriend.com/pf/adoptions_history_search . We will look into the color issue but purple exists because we also support reptiles and birds. Thanks,

Replied February 2020

Peggy S.

Verified reviewer

Government Administration

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Affordable Animal Shelter Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is affordable and packed with features. I enjoy that I can use it from my phone wherever I'm at.

Cons:

The software takes time to learn but there's a lot of training videos and documentation.

Tamara S.

Verified reviewer

Veterinary

Self-Employed

Used daily for less than 6 months

Review source

Reviewed May 2021

Great product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is the first product of it's kind that we have used for our shelter management. So far it's been very helpful in allowing us to keep track of all the features we did the old school way. I checked out many different software option and chose this one because it has all the features I felt we needed as a non-profit and it is web-based.

Cons:

Still wish there were more color of animal choices haha, I just don't have to time to list them and send to the company. Also would love to have the ability to reduce the kennel card to half a page and make the pet name more obvious/larger. My team has wanted cage cards for some time now and are very happy that we now have them:)

Juan C.

Verified reviewer

Retail

11-50 employees

Used weekly for free trial

Review source

Reviewed July 2021

Simple, forward and easy to use

Ratings Breakdown

Ease of use

Functionality

Pros:

The features that I liked the most were: the organization of the web page is perfect, going from general information to really specific ones, like the in-depth description each animal has, its not cramped up in just one page, its located in diferent windows inside each animal of choice. This allows each client to really get to know each animal and make the best choice for them and for the animal.

Cons:

I feel that the features or the way the features are displayed are a little bit uncomfortable to the eyes. Meaning, that by trying to be too straight forward in the information you are trying to put out, the details of the web page (making it interactive and pleasant to interact) need to be improved. Humans are creatures that need to be entertain...nothing too crazy, but maybe a design that is cute (baby style) would make the people that interact with the web page more prone to adopt or support this wonderful site.

Calen W.

Verified reviewer

Non-Profit Organization Management

Self-Employed

Used daily for less than 6 months

Review source

Reviewed June 2021

6.3.2021 Review

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like that you can put pictures of the pet along with the ability to print a card for them that shows all of their info.

Cons:

The file upload fields rarely work. You cannot upload your own foster/adoption applications as most are done thru email. I do not like that the system does not automatically assign a tag # or that it assigns a generic ID # like 1, 2, 3, 4 vs. a multiple # identification.

Abednigo W.

Verified reviewer

Veterinary

2-10 employees

Used daily for free trial

Reviewed November 2022

Need more photo space

If there were more spaces for pics and more breeder friendly things like "DOB" field I'd recommend to everyone I know.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Price, easy of use. Contract with eSign which is fantastic

Cons:

Need WAY more space for added pics after clicking each thumbnail. Also need an "Date of Birth" field

Reasons for choosing The Pet Friend

Haven't chose yet

Travis H.

Verified reviewer

Civic & Social Organization

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Pet Friend

All around it is a good program and has gotten easier now that we have had it longer and we are all getting used to the operation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I Really like that all of our information is easily accessible, and in one spot.

Cons:

i would like to be able to do Debit/Credit Card payments through pet Friend and there are a few task bars that would be nice to customize or get rid of to make it quicker and easier.

Jennifer C.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 6 months

Reviewed October 2022

Great Value

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has been a great value for our local shelter. It has everything from intake forms, kennel cards, and adoption forms. The reporting also makes it easy to see the shelter status from one pane of glass.

Cons:

Software took some time to learn but was user friendly and has plenty of training videos!

Showing 1 - 10 of 12 Reviews

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