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Engagely

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Overview

Engagely 2026: Benefits, Features & Pricing

Wondering if Engagely is right for your organization?

Our Customer Service Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Engagely
Engagely
4.2
(5)

Pricing

Pricing available upon request

About Engagely

engagely.ai is a brand in cognitive decision making by the Economic Times. A no-code platform offers a customizable, secure, and cost-effective solution that’s driven by ideas and not technical expertise. The no-code platform allows to build bots and construct complex workflows without writing a single line of code that too within a week's time.

The powerful Omnichannel conversational AI platform helps businesses connect & engage with their customers across 35+ popular enterprise channels like Chat, Voice, Email, & WhatsApp to drive superior customer engagement and create personalized, exceptional and intelligent experiences across 120 global languages. Engagely's multilingual chatbot can provide customer support and troubleshoot problems for business users in a language they are comfortable with. The transformative customer engagement platform has a client spread over 10 + countries which includes India, Australia, Canada, Mexico, Myanmar, Peru, Philippines, Singapore, South Africa, Thailand, UAE, and US.

Engagely's conversational AI helps businesses segregate leads from contacts by identifying and qualifying their intent using conversations and assigning them to the sales tea...

m instantly with its CRM integration to increase conversion rate. Also the powerful ML-powered recommendation engine lets upsell and cross-sell to the customers and improve the revenue drastically. Engagely can work round the clock without human intervention for simple as well as complex queries and save contact center costs by implementing AI-enabled Voice and Chat bots. Engagely acts as the first runner that filters the FAQs and passes the baton to the human agent if and when required. The robust AI-assisted platform helps transform customer engagement and experience with rich media messages, customized greetings, video, maps and other forms of multimedia messages & respond to the customers in seconds, with high accuracy. Engagely allows businesses streamline business operations, intensify engagement, increase conversions, deliver delightful customer support and drive top-line business growth while reducing business costs. Designed for growing companies as well as for the well-established brands, Engagely is an all in one AI solution for your business process automation needs.

Engagely Screenshots

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Engagely Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Engagely Features

    • Popular features found in Customer Service
      Alerts/Escalation
      Automated Routing
      Call Center Management
      Conversation Intelligence
      CRM
      Knowledge Base Management
      Queue Management
      Reporting & Statistics
      Surveys & Feedback
    • More features of Engagely
      Activity Dashboard
      Activity Tracking
      AI/Machine Learning
      API
      Autoresponders
      Chatbot
      Chat/Messaging
      Chat Transcript
      Code-free Development
      Communication Management
      Contact Management
      Contextual Guidance
      Customer Database
      Customer Experience Management
      Customer History
      Customer Service Analytics
      Customizable Branding
      Dashboard
      Drag & Drop
      Email Management
      Engagement Tracking
      Feedback Management
      Generative AI
      Intent Recognition
      Live Chat
      Multi-Channel Communication
      Multi-Language
      Natural Language Processing
      Pre-Configured Bot
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Reporting/Analytics
      Sentiment Analysis
      Social Media Integration
      Speech Recognition
      Speech Synthesis
      Third-Party Integrations

    Engagely Integrations

    Twitter/X
    Twitter/X
    Alexa
    Alexa
    Google Analytics 360
    Google Analytics 360
    Twilio
    Twilio
    Messenger
    Messenger
    Telegram
    Telegram

    See all 7 integrations

    Engagely User Reviews

    Overall Rating

    4.2

    Ratings Breakdown

    5

    40%

    4

    40%

    3

    20%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.6

    Value for money

    4.3

    Customer support

    4.5

    Functionality

    4.2

    Have you used Engagely and would like to share your experience with others?

    Gurmohan's profile

    Gurmohan D.

    Verified reviewer

    Financial Services

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed February 2022

    Effective Customer Engagement and Support

    5

    Overall, very satisfied with the product, the team working with us and the relationship management. While our engagement is fairly new, Verticys looks forward to building a long and mutually profitable partnership

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    1) The platform has extensive and fairly comprehensive features for customer engagement and support in relation to the needs of our company 2) The platform is flexible and multi-channel which allows ease of integration with our software 3) The team working on deployment has been the big differentiator and also the reason for us to choose Engagely over other options available. They have been flexible, extremely customer centric and have gone that extra bit to help us configure and deploy
    Cons:
    1) The user training can be improved as a lot of it is still self learn. Even though we had a couple of demo sessions it still requires time to understand. 2) A ready reckoner/ e-manual may be helpful for future reference as the apprehension is that as one or two associates learn to configure and use, if we have to hand over to a new person, it will require significant time and effort to train again,

    Read More

    Satakshi Anchal's profile

    Satakshi Anchal C.

    Verified reviewer

    Financial Services

    201-500 employees

    Used daily for less than 6 months

    Review source

    Reviewed November 2021

    Engagely’s Chatbot is a quantum leap, uncomplicating the chatbot implementation into a DIY Project.

    4

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    The DIY platform to enhance, develop and train the bot in new journeys.
    Cons:
    No sandbox or test environment to test the journey implementation and functionality.

    Read More

    tj

    tasnim j.

    Verified reviewer

    Accounting

    11-50 employees

    Used daily for less than 12 months

    Review source

    Reviewed January 2022

    Whatsapp bot

    3

    We have engaged with Engagely to provide service to our clients in doing hassle free income tax return filing. Engagely help us designed bot for data and document collection of our clients which was directly saved in our CRM. Through the use of Bot we were able to service our clients even after office hours as it requires minimum human intervention.

    Ratings Breakdown

    3
    Ease of use
    2
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    The ease to provide 24*7 service without human intervention. Its a automatic source of data and document collection for us.
    Cons:
    constraint in terms of path designed as it works on pre defined path. Also there were bugs with hanged the bots many a times.

    Read More

    GD

    Ghanshyam D.

    Verified reviewer

    Telecommunications

    501-1000 employees

    Used daily for less than 12 months

    Review source

    Reviewed February 2022

    Engagely is the best solution

    5

    All Good.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    We SS Mobile maharashtra's No.1 Mobile retail stores. We are using engagely bot for new customer acquisition. Easy to Use and service is very good.
    Cons:
    All features are good very easy to use. dashboard is very easy to understand even new person can set and activate bot easily.

    Read More

    Anushua's profile

    Anushua R.

    Verified reviewer

    Consumer Services

    11-50 employees

    Used weekly for less than 12 months

    Review source

    Reviewed February 2022

    An omnichannel Customer Engagement Solution for Businesses

    4

    Ratings Breakdown

    5
    Ease of use
    4
    Functionality
    icon
    Pros:
    An apt business solution which is: Easy to Use Easy to Customize Diverse
    Cons:
    The software in itself is good but the response time of the team handling the clients' accounts can be improved.

    Read More

    Showing 1 - 5 of 5 Reviews

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