NestDesk 2026: Benefits, Features & Pricing

NestDesk is a customer service management solution that helps eCommerce businesses of all sizes, across all sectors, support, engage and close more sales via conversations. No more a cost center, now you can turn customer service into a profitable sales channel with NestDesk.
It centralizes customer messages from multiple channels, including Facebook Messenger, Live Chat, etc. into one inbox. Rather than switching tabs, merchants can keep track of all conversations and view customer profiles shown next to each conversation. Especially, NestDesk enables support agents to create or edit orders on behalf of customers just from the chat dashboard. It shortens the customer buying process and makes them happier.
What's more, NestDesk empowers customers by offering self-service widgets. The 24/7 help desk provides well-organized and customizable topics, whereas the pre-made chatbot allows them to resolve repetitive queries immediately. Customers will be informed of their order status right away by filling in the order tracking form that is integrated into the chat widget.
Also, managing conversations has never been so simple with NestDesk. Your team members can use private notes to summa...