SnapCall 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SnapCall

4.8

(6)

Pricing

Starting at $20.00 per month

About SnapCall

SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers.

It's always been thought that sales should be done in-person, but the e-commerce growth and the pandemic has changed the way we communicate with customers, and now more and more deals and interactions with customers are done online worldwide. But still companies struggle to achieve the same high conversion rates as in-person sales.

Conversion using Chat: 5%
Conversion by Video Chat: 20%
Offline conversion: 25-35%

SnapCall helps companies move into a new era of virtual sales and continuing geographical sales expansion by keeping conversions, customer engagement and satisfaction at the same level or even higher as in-person customer contact. SnapCall is the missing link to provide a truly omnichannel experience.

Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the LiveChat with the customer:
Connect hot leads with your salespeople in seconds! Offer online consultations wit...

SnapCall Screenshots

SnapCall Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Basic

$20.00

per user, per month

No plan information available

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SnapCall Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of SnapCall
Call Center Management
Call Monitoring
Call Recording
Chat/Messaging
Conferencing
Contact Database
CRM
Customer Engagement
Customer Experience Management
Knowledge Base Management
Lead Capture
Multi-Channel Data Collection
Onboarding
Presentation Streaming
Private Chat
Real-Time Chat
Real-time Consumer-facing Chat
Recording
Screen Sharing
Sentiment Analysis
Support Ticket Management
Two Way Audio & Video
Usage Tracking/Analytics
Video Chat
Video Conferencing
Video Streaming
Video Support
VoIP
VoIP Connection

SnapCall Integrations

Intercom

Kustomer

Zendesk Suite

SnapCall User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.7

Functionality

4.5

Have you used SnapCall and would like to share your experience with others?

Jessica T.

Verified reviewer

Graphic Design

2-10 employees

Used other for less than 12 months

Review source

Reviewed October 2019

SnapCall: A great addition to any professional website.

Overall, it's a great product with A LOT of great features that many businesses can benefit from.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are several points that I love about this software, however, my two favorite features would be the ability to add a "call button" to virtually any website, and the ability to extract information before speaking with a customer. I love the information extraction ability. I can easily have an understanding of what the customer is looking for, before we actually speak. It's really a great feature, and the call button is easy to install.

Cons:

The only downside I can find with this software is that, depending on the package, you are limited on the number of calls and digital calls you can receive, however, if you have a proper understanding of your business and your needs, this shouldn't be an issue.

Reasons for choosing SnapCall

The reason we chose SnapCall over Intercom is because: higher ratings, and better features for our company's needs.

Melissa H.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Reviewed June 2022

Reliable technology that works seamlessly with LiveChat for Customer Support & Service

SnapCall provides excellent service, continually improving their technology while keeping costs reasonable. Anytime I reach out for support or service, issues are identified and corrected quickly. GREAT PRODUCT from a WONDERFUL COMPANY!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SnapCall was simple to install and use within our existing LiveChat account. The technology provides a reliable and simple solution for agents to connect with customers. With one click, agents can switch from chat, to voice call and to video call easily. Customers do not have to download anything, it is easy to use from a customer or agent perspective. Calls are always clear, unlike our traditional Voice provider (RingCentral).

Cons:

Early in development, there was some issues with microphone permissions but SnapCall worked hard to resolve these issues for future versions.

Vendor Response

Melissa, thank you for your review. Thanks to loyal customers like you and your valuable input we are able to improve our product!

Replied June 2022

NICHOLETTE N.

Verified reviewer

Retail

Self-Employed

Used other for free trial

Review source

Reviewed July 2021

snap call

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how much support there was in my trial

Cons:

I dislike how short the trial is and how few things I can choose

Vendor Response

Thx for your review !

Replied July 2021

Patrick R.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 12 months

Reviewed June 2022

Personal Shopping Online: SnapCall & Nickis

Wir nutzen Snapcall um die Auswahl für unsere Kunden Personal Shopping um einen weiteren Kanal zu erweitern. So können wir dem Kunden fast den persönlichen Service wie in einer Boutique bieten.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Die Integration mit zendesk ist sehr einfach. Das Team und auch die Kunden können es fast intuitiv bedienen.

Cons:

Es wäre super, wenn man noch ein Hintergrundbild auswählen kann. Somit kann man entscheiden, was für ein Hintergrund der Kunde in dem Videocall sehen soll.

Anzel D.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

An Incredible expansion for any expert site

Overall great experience with this software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's an extraordinary component, the call button is super easy to install to any site ! the capacity to extricate data prior to talking with a client Makes everything so much easier

Cons:

you are restricted on the quantity of calls and computerized calls you can get

Verified

Reviewer

Marketing and Advertising

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed January 2023

fast and practical

Overall, it's a great product with great features that many people can benefit from. Including colleges that offer distance learning

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked the practicality, ease of use and the various tools that they made available to us during the trial period.

Cons:

I had difficulty accessing it at first and another issue is that I tried to download the application on my cell phone because it was more practical, but I did not find it in the play store

Reasons for switching to SnapCall

was dissatisfied with the features of other sites and apps that provide the same product

Showing 1 - 6 of 6 Reviews